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Technical Customer Success Manager Jobs in Decatur, IL

Rodgers Automation, Inc.

Be Seen First

Technical Sales Manager

Sullivan, IL · On-site

$80K - $125K/yr

Sales Manager - Automation & Controls Rodgers Automation, Inc. is hiring a sales leader to build a ... Represent the company at customer sites, industry events, and supplier-facing business development ...

Caterpillar

Engineering Project Team Leader

Decatur, IL · On-site

$128K - $192K/yr

Demonstrated success managing multiple priorities in a fast-paced, cross-functional environment ... Strong stakeholder communication skills with the ability to influence both technical and non ...

Marvin

Director of Customer Service

Decatur, IL · On-site

$135K - $180K/yr

The Director will lead a team that provides architectural, technical, and sales support for a ... Manage and develop a team of direct reports across Customer Care and Operations Support. * Shape ...

Tate & Lyle

Technical Quality Sr. Analyst

Decatur, IL · On-site

... customer notifications for change management Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues Acting ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Decatur, IL

Technical Customer Success Manager information

See Decatur, IL salary details

$49.5K

$147.7K

$187.7K

How much do technical customer success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical customer success manager in Decatur, IL is $147,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $175,600.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Decatur, IL? For Technical Customer Success Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Decatur, IL look for? The top searched job categories for Technical Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Technical Customer Success Manager jobs? Cities near Decatur, IL with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Decatur, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $147,714 per year, or $71 per hour.

Technical Service Manager

Grain and Protein Technologies

Assumption, IL • On-site

$111K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.
The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
The North America team is seeking a Technical Service Manager for our Assumption, IL facility. The Manager of Technical Service leads the Technical Service team responsible for supporting the GPT dealer network in repairing, installing, maintaining, and operating Grain equipment. This leadership role ensures high-quality technical assistance through remote contact channels, structured training programs, strong cross-functional collaboration, and continuous improvement of service delivery. The Manager is accountable for building a highly skilled, customer-centric team that supports GPT's mission of helping farmers and agribusiness managers become more productive and profitable.
Your Impact
Team Leadership & Development
  • Lead, coach, and develop Technical Service Specialists responsible for remote and field support activities.
  • Establish performance expectations and KPIs centered on responsiveness, technical accuracy, case quality, and customer satisfaction.
  • Create and execute cross-training programs to broaden team competency across Grain equipment
  • Oversee the development of training materials, hands-on learning modules, and classroom instruction strategies.

Operational Excellence
  • Manage day-to-day operations of the Technical Service contact center, ensuring proper utilization of Salesforce, Natterbox, and other support tools.
  • Ensure consistent documentation, case accuracy, and knowledge sharing within Salesforce Case Management.
  • Monitor service trends and escalate recurring product issues to Engineering, Manufacturing, Quality, and Warranty teams.
  • Standardize troubleshooting practices across the service team

Dealer & Customer Support
  • Oversee the delivery of high-quality technical assistance via phone, email, mobile support tools, and on-site visits.
  • Build strong relationships with dealers to understand product challenges and improve service outcomes.
  • Ensure the team supports dealers with accurate part identification, form/fit/function questions, system operations, and product recommendations.

Cross-Functional Collaboration
  • Act as the primary liaison between Technical Service and key stakeholders-Engineering, Quality, Manufacturing, Warranty, and Product Management.
  • Participate in product development reviews to advocate for serviceability, reliability, and ease of maintenance.
  • Support the launch of new products by coordinating service readiness, documentation, and training programs.

Strategic Leadership
  • Drive initiatives that improve service efficiency, customer satisfaction, and product reliability.
  • Analyze service metrics, identify trends, and present improvements and recommendations to leadership.
  • Uphold and advance GPT's culture, values, and mission of "Feeding the World Better."

Your Experience and Qualifications
  • 5+ years of experience in technical service, field service, or mechanical/electrical support roles, preferably in agricultural or industrial equipment.
  • Demonstrated leadership experience managing technical teams.
  • Strong communication, problem-solving, negotiation, and conflict resolution skills.
  • Experience using CRM/case management tools-Salesforce preferred.
  • Broad understanding of all GPT grain products a plus

Your Compensation and Benefits
Expected annual salary for this role will be $100,000 - $125,000 plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
You will be working a hybrid role with four days per week (Monday - Thursday) in office (Fridays are flexible for in office or remote) based in Assumption, IL.

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