2

Remote Saas Customer Success Manager Jobs in Decatur, IL

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Core RM

Decatur, IL · On-site +1

$40K/mo

... and increase customer loyalty. • Collaborate with your District Manager to identify new ... What you'll bring • Proven success in B2B sales, preferably in SaaS, fintech, or merchant ...

... customer needs. The specialty ingredients business is helping to fuel the long term success of ADM ... management in SalesforceImpactful negotiatorStrong decision making capabilities with a focus on ...

Work cross functionally to ensure customer performance goals are met ABOUT YOU Essential to do the role: * Experienced strategic account management/relationship management * Record of success in ...

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

next page

Showing results 1-20

Remote Saas Customer Success Manager information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do remote saas customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote saas customer success manager in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Saas Customer Success Manager vs Remote Saas Account Executive?

AspectRemote Saas Customer Success ManagerRemote Saas Account Executive
Primary RoleEnsures customer satisfaction, onboarding, retention, and successGenerates new business, manages sales pipeline, closes deals
Required SkillsCustomer relationship management, product knowledge, communicationSales techniques, negotiation, prospecting
Work EnvironmentPost-sales support, ongoing customer engagementSales meetings, prospect outreach, demos
Industry UsageCommon in SaaS companies focusing on customer retentionCommon in SaaS companies focusing on revenue growth

The main difference is that Remote Saas Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Remote Saas Account Executives primarily focus on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What job categories do people searching Remote Saas Customer Success Manager jobs in Decatur, IL look for? The top searched job categories for Remote Saas Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Remote Saas Customer Success Manager jobs? Cities near Decatur, IL with the most Remote Saas Customer Success Manager job openings:

Regional Sales Manager

Matheson Tri-Gas, Inc.

Decatur, IL • Remote

Full-time

Re-posted 21 days ago


Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

31st of 86 rated oil and gas companies


Job description

JOB SUMMARY

Matheson Tri-Gas, Inc. doing business as Continental Carbonic Products "CCP", is seeking a Regional Sales Manager to join our team.

Responsible for all day to day management of Outside Sales Representatives and their activities related to business growth. The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers in conjunction with the individual's sales team. Collaborate with business development, marketing and geographic sales teams to identify prospects for sales of company's product offerings. Qualify prospects based on preliminary assessment of financial viability, technical solutions, and competitive landscape. Collaborate with internal resources to develop capital expenditures and sales budgets. Achieve objectives for sales and gross profit within assigned geographic area of responsibility. This position reports to Vice President of Sales. 


Territory: Home office based in a particular geography (To be updated by the Hiring Manager)



Essential Functions

Essential Function

1.    Maintain high level of personal safety performance and regulatory compliance.

2.    Drive profitable growth of the territory business.

3.    Maintain up-to date Matheson Sales Model System for team.

4.    Manage relationships and profitability at existing accounts.

5.    Manage pricing and contract administration.

6.    Lead contract renewal efforts.

7.    Support collection efforts.

8.    Interface & coordinate external customers with internal functional groups during installation, modification, service, and removal phase of projects.

9.    Provide expert input to business development and marketing plans.

10.  Prepare and submit accurate and timely reports.

11.  Effectively manage travel expenses and meet individualized training requirements.

12.  Comply with company policies in safety, quality, general, administrative, etc.

13.  Coordinate and manage communication and support between Customer and CCP.

14.  Report sales activity timely to upper management as required.

15.  Identify cross-selling opportunities and hand-off to other team members.

16.  Support collections process as required.

17.  Value based selling skill set.

18.  Price attainment initiatives.

19.  Travel and frequent overnight stays as required to be successful.

20.  Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.

21.  Drive profitable growth of the business by working with the commercial regions, product management and contract administration.

22.  Promote "add-on" offerings from Matheson during the business process.

23.  Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.

24.  Supports customer activities, new business acquisition, contract negotiations and customer service requirements.

25.  Approves opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).

26.  Keeps current with industry insights, monitors competition by gathering current marketplace data.

27.  Submit complete business packages to contract administration group for processing.


Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards



What Matheson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom