Technical Assistant Jobs in Bothell, WA (NOW HIRING)

Join the King County Library System as a Library Technical Assistant! King County Library System is accepting applications for Library Technical Assistant (LTA) positions to fill openings throughout our library system. This recruitment will be used to build a pool of qualified candidates for vacancies across the entire county as we expand service to our communities.

Library Technical Assistants play an important role in delivering excellent customer service and supporting the daily operations of our libraries. In this position, you'll assist patrons and staff with circulation services and account inquiries, process library materials to help maintain the organization and flow of library resources, and provide general guidance and troubleshooting to help patrons use library technology with confidence.

If you enjoy helping people, solving problems, and working in a collaborative, customer-focused environment, we encourage you to apply!

REQUIRED: Applicants must attach a current resume and cover letter which addresses relevant work experience, education and training as it relates to this position.

Applications will be reviewed as they are received. Candidates whose qualifications meet the needs of the position may be contacted to participate in the next step of the hiring process before the posting closes. Interested applicants are encouraged to apply early.

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Assists patrons and staff regarding circulation and basic information needs via phone and in-person. Registers new patrons and handles library accounts and inquiries. Redirects patrons and staff to appropriate sources to resolve questions as needed.
• Processes incoming and outgoing library materials both manually and with the Automated Material Handling (AMH) machine. Reviews items for any issues that need to be addressed (e.g., damaged materials, items that belong to other institutions, items to evaluate).
• Loads carts with materials and shelves them in appropriate shelving and/or locker locations. Runs materials management reports and pulls and checks in items as appropriate.
• Provides assistance and guidance to patrons on library technology and equipment use, including hardware and software support needs.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Assists with promotion and display of library materials, services, and programs.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.
• Assists with the daily responsibility of opening, maintaining, and closing library facilities, including ordering office and equipment materials and supplies.

1. Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
2. Attends and actively participates on internal committees.
3. Performs other related duties as assigned.

Valuing Diversity Manages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

Customer Focus Primarily focused on customer needs. Able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Ethics, Values and Judgement Exercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates organization's values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.

Professional and Technical Knowledge Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.

Approachability Listens more than they talk. Allows appropriate time for interactions. Purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.

Dealing with Ambiguity Can shift gears comfortably. Can decide and act without the total picture and comfortably handle risk and uncertainty. Does not exhibit excessive need to control or track. Can 'let go' and move forward in uncertainty.

Teamwork/Collaboration Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrates their own and team members' strengths and differences.

Composure Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.

Education and Experience The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• High school diploma or GED equivalent.
• One year experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Proficiency in use and support of computer hardware and peripherals.
• Sort in alphanumeric order and learn the Dewey Decimal System.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Responsive to demands in a proactive manner.
• Flexible in an environment with many interruptions.
• Attentive to detail and accuracy of tasks at high volume within identified time parameters.
• Adept communication and listening skills with various and diverse audiences.

Professional Licenses and Certifications None.

Physical Demands While performing the duties of this job, the employee will:

• Frequently stand and walk throughout work shift and occasionally will sit.
• Frequently reach out at chest level and occasionally down with hands and arms.
• Constantly use hands