Technical Assistant Jobs in Delaware (NOW HIRING)

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.

As a Technical Project Manager III in the Technology organization, you will help lead complex technology projects and programs that promote business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.

Job responsibilities

• Serve as the primary technical point of contact for assigned applications, bridging Marketing, Technology, Compliance, and vendor teams
• Drive continuous improvements to applications ranging from access controls and user experience to security enhancements
• Manage software and patch upgrade planning and implementation via ServiceNow requests
• Assist in application troubleshooting with third-party vendors and internal teams, addressing compliance and technology issues as needed
• Work closely with Risk Control teams for break remediation planning and Software Development Lifecycle controls
• Ensure adherence to IT control processes around Risk and Compliance throughout the application lifecycle
• Build and maintain strong relationships with internal stakeholders (business and technology teams) and third-party vendors
• Develop expertise with JIRA Kanban boards and agile project management practices
• Identify opportunities within existing practices and question assumptions to drive improvements

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
• Cloud hosting technology experience (AWS, Azure, Google Cloud, etc.)
• Experience with SaaS or On-Premise based platforms
• Exposure to design and implementation of cloud-based marketing domain solutions
• System/Data Integration experience with cloud-based solutions
• Identity and Access Management requirements and protocols (SAML, OAuth, OIDC, LDAP)
• Proficiency with Microsoft Office suite
• Agile project management experience, including use of tools such as Confluence, JIRA, Git
• Strong project management capabilities with demonstrated ability to deliver resultsFamiliarity with IT control processes around Risk and Compliance
• Understanding of Software Development Lifecycle controls

Preferred qualifications

• Experience with Firewalls and submitting requests via ACM (Application Connectivity Manager)

• Familiarity with Akamai and F5 as it relates to PSaaS

• Knowledge of IP addressing and subnetting

• Experience with static and dynamic code scanning tools and technologies

• Knowledge of ethical hack/penetration testing tools and technologies and familiarity with Open Source scanning tools

• JIRA subject matter expertise
• Experience with DNS, Bitbucket, Jenkins, and Jules

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans