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Tech Support Customer Service Representative Jobs

Kirby Risk

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lima, OH Are you someone who enjoys helping ... Do you like a role where you can interact with customers, support sales efforts, and help keep ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA ... Take customer orders (in-person or over the phone) working with our technology and Point of Sales ...

Kirby Risk

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lima, OH Are you someone who enjoys helping ... Do you like a role where you can interact with customers, support sales efforts, and help keep ...

N8 Fire & Safety

Customer Service Representative

$8 - $10/hr

We're looking for a bilingual CSR (English & Spanish) to provide customer support and handle admin ... This role supports our operations and ensures smooth communication with clients and technicians.

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester ... Take customer orders (in-person or over the phone) working with our technology and Point of Sales ...

Vori

Customer Support Representative

$16.50 - $22.25/hr

Support Representative As a Support Representative, you will be on the front lines helping grocery ... Required: * 1-3 years of experience in technical support, customer support, or retail technology ...

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Client Billing Support & Invoicing: * Generate, review, and process customer invoices accurately ... Understanding of IT service contracts, SLAs, and managed services billing structures . Additional ...

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Tech Support Customer Service Representative information

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How much do tech support customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tech support customer service representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a tech support customer service representative?

Tech Support Customer Service Representatives are professionals who assist customers with technical issues related to products or services. They troubleshoot problems, provide step-by-step solutions, and guide users through installations or repairs via phone, email, or chat. Their role requires strong communication skills, technical expertise, and a customer-focused attitude. They also document issues, escalate complex problems, and help ensure customer satisfaction by resolving technical concerns efficiently.

What are the key skills and qualifications needed to thrive as a tech support customer service representative?

To thrive as a Tech Support Customer Service Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, CRM software, and remote support tools is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging interactions. These capabilities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be managed effectively?

Tech Support Customer Service Representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues under time pressure, and balancing multiple support tickets simultaneously. Effective management of these challenges involves developing strong communication skills, maintaining patience, and utilizing available resources like knowledge bases and escalation protocols. Additionally, collaborating closely with other technical teams and participating in ongoing training can help representatives stay updated on new products and solutions, leading to more efficient problem resolution.

What states have the most Tech Support Customer Service Representative jobs?

States with the most job openings for Tech Support Customer Service Representative jobs include:

What are popular job titles related to Tech Support Customer Service Representative jobs?

For Tech Support Customer Service Representative jobs, the most frequently searched job titles are:

Tech Support Customer Service Representative jobs near you

Customer Service Representative

Lima, OH • On-site

Kirby Risk
Electrical Equipment, Appliance, and Component Manufacturing • 501 - 1,000 employees
Learn more about Kirby Riskexternal

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

111th of 162 rated electronics manufacturers

Job description

Customer Service Representative - Electrical Supply
Lima, OH
Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with customers, support sales efforts, and help keep branch operations running smoothly?
If so, we want you on our team.
At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.
What You Will Do as a Customer Service Representative
In this role, you'll support customers and branch operations through a variety of responsibilities.
You'll:
  • Provide responsive customer service by phone, email, at the counter, and through order processing
  • Partner with outside sales representatives to support customer accounts and identify solutions
  • Coordinate with vendors to help ensure products are delivered accurately and on schedule
  • Assist with product promotions, training opportunities, and other branch initiatives
  • Support daily branch operations, including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Vendor and Customer Communications
    • Order Entry and Product Support

What Makes You a Great Fit
• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with solid organizational and time-management skills
• Ability to learn new products, systems, and processes
• Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role
• Ability to lift up to 50 lbs.
• Valid driver's license required
• Ability to work with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday-Friday, 7:00 a.m.-4:00 p.m., with overtime as needed
Why Kirby Risk?
Founded in 1926, Kirby Risk is a leader in electrical supply, manufacturing, and mechanical solutions. We believe in treating people with respect, supporting one another, and providing opportunities for employees to learn and grow throughout their careers.
Many of our team members have built long-term careers with Kirby Risk by taking on new challenges, developing new skills, and growing within the organization.
Benefits That Work for You
We offer a comprehensive benefits package, including:
• Medical, RX, Dental, and Vision insurance
• Life insurance and Employee Assistance Programs
• Tuition reimbursement and on-the-job training
• 401(k) with company match and Profit Sharing
• Paid Time Off (PTO)
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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