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It Customer Service Representative Jobs (NOW HIRING)

CVS Health

IT Customer Service Analyst

Smithfield, RI · On-site

$21.10 - $44.99/hr

Image, configure, and deploy computers and equipment to end users locally and nationally. * IT Asse ... represents the base hourly rate or base annual full-time salary for all positions in the job grade ...

MJH Life Sciences

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

If you believe you're right for the job, this is the place to prove it! Customer Service Representative Mesmerize, the leader in out of home advertising, is seeking a focused, structured, and ...

AHU Technologies, Inc.

Customer Service Rep

Washington, DC · On-site

$20 - $23/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM ... We have been providing IT solutions to customers from different industry sectors, helping them ...

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Customer Service Representative (CSR) - Accounting Department Location: viLogics HQ - Ebensburg,PA ... Understanding of IT service contracts, SLAs, and managed services billing structures . Additional ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

This role functions as a dedicated remote-triage and inbound service desk position based entirely ... skills represent highly valued capabilities that will enhance an analyst's success in this ...

King County

IT Customer Success Manager

Seattle, WA · On-site

$160K - $203K/yr

Career Service (Exec) Job Number: 2026-27814 Department: KCIT - Information Technology Division ... You will proactively support the adoption of technology and represent customer needs within KCIT ...

KBR

Senior IT Customer Support

Chandler, AZ · On-site

This role functions as a dedicated remote-triage and inbound service desk position based entirely ... skills represent highly valued capabilities that will enhance an analyst's success in this ...

KBR

Senior IT Customer Support

Lexington Park, MD · On-site

This role functions as a dedicated remote-triage and inbound service desk position based entirely ... skills represent highly valued capabilities that will enhance an analyst's success in this ...

BCforward

Customer Service Rep

San Antonio, TX · On-site

$12.59/hr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm ... Customer Service Rep 0-12 month(s) SAN ANTONIO TX 78249 $12.59/hr on w2 The Customer Service Rep ...

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It Customer Service Representative information

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How much do it customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IT customer service representative?

IT Customer Service Representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, or other IT products and services. They provide support through various channels such as phone, email, or chat, and help users troubleshoot problems, answer questions, and resolve issues efficiently. Their goal is to ensure customer satisfaction by delivering timely and accurate technical assistance, often escalating complex problems to specialized IT staff when necessary.

What are the key skills and qualifications needed to thrive as an IT customer service representative?

To thrive as an IT Customer Service Representative, you need strong troubleshooting skills, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk software, ticketing systems, and remote support tools like ServiceNow or Zendesk is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient issue resolution and high customer satisfaction, which are critical for business continuity and user trust.

What are some common challenges IT customer service representatives face when supporting users with varying levels of technical knowledge?

IT Customer Service Representatives often encounter users with a wide range of technical backgrounds, which can make troubleshooting more complex. A key challenge is explaining technical concepts in a clear and accessible way, ensuring users feel supported rather than overwhelmed. Representatives must adapt their communication style, exercise patience, and use active listening to accurately diagnose issues. Developing strong problem-solving and interpersonal skills is essential for building trust and delivering effective support.

What cities are hiring for It Customer Service Representative jobs?

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What states have the most It Customer Service Representative jobs?

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It Customer Service Representative jobs near you
Infographic showing various It Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Information Technology Customer Service Representative (temporary part-time)

Fort Valley, GA • On-site

Fort Valley State University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Fort Valley State Universityexternal

$16/hr

Other

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title:  Information Technology Customer Service Representative

Department: Information Technology
Location: Fort Valley State University
Employment Status: Part-time, Temporary, Nonexempt
Assignment Length: Two weeks
Work Arrangement: On-site
Pay Rate: $16.00 per hour
Benefits: This temporary part-time position is not eligible for employee benefits.

Position Summary

The Information Technology Customer Service Representative provides front-line customer and technical support during the University's deployment of Apple devices. This position provides excellent customer service to students, alumni, parents, faculty and staff. Also, providing basic troubleshooting and refers more complex issues to Information Technology staff.

Essential Duties
  • Provides professional customer service and responds to Apple device questions.
  • Assists with Apple device deployment and distribution.
  • Provides basic troubleshooting for hardware, software, setup, and connectivity issues.
  • Documents support requests and actions taken.
  • Escalates complex or unresolved issues to Information Technology staff.
  • Protects confidential University, employee, and student information.
  • Performs other related duties as assigned.
Required Qualifications
  • Associate's degree in information technology, computer science, or a related field, or an equivalent combination of relevant education and experience.
  • Customer service experience.
  • Familiarity with Apple devices and operating systems.
  • Strong communication, problem-solving, and attention-to-detail skills.
  • Ability to follow procedures, manage multiple requests, and escalate issues appropriately.
Preferred Qualifications
  • Experience with Jamf or another mobile device management system.
  • Apple certification or technical support training.
  • Previous help desk, device deployment, or technical support experience.
Conditions of Employment

This is a temporary two-week assignment. Employment will end when the assignment concludes. The position is not eligible for health insurance, retirement, paid leave, paid holidays, or other employee benefits, except as required by law or applicable University System of Georgia policy.

Equal Employment Opportunity

Fort Valley State University is an equal opportunity employer. The University does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or University System of Georgia policy.

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