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It Customer Service Representative Jobs (NOW HIRING)

BC Forward

Customer Service Rep

Knoxville, TN · Remote

$20/hr

Customer Service Rep - Merch Terminal Support CSR Location: Remote, Knoxville, TN area Duration ... IT consulting and workforce solutions firm providing services and support to Fortune 500 and ...

New

Sweve Tech LTD

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Sweve Tech LTD is looking for a skilled and dedicated Remote ... Gain a deep understanding of Sweve Techs products and services to provide accurate information to ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service ... Take customer orders (in-person or over the phone) working with our technology and Point of Sales ...

Sweve Tech Ltd

Customer Service Representative

$20 - $29/hr

Customer Service Representative Sweve Tech LTD is looking for a skilled and dedicated Remote ... accurate information to customers. - Guide customers through product features, usage, and ...

Geeks on Site

Customer Service Representative - Nicaragua

$16.50 - $22.25/hr

Customer Service Representative Geeks on Site provides computer repair and technology support ... Our services include computer repair, IT support, smart home installation, and a broad range of ...

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It Customer Service Representative information

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How much do it customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IT customer service representative?

IT Customer Service Representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, or other IT products and services. They provide support through various channels such as phone, email, or chat, and help users troubleshoot problems, answer questions, and resolve issues efficiently. Their goal is to ensure customer satisfaction by delivering timely and accurate technical assistance, often escalating complex problems to specialized IT staff when necessary.

What are the key skills and qualifications needed to thrive as an IT customer service representative?

To thrive as an IT Customer Service Representative, you need strong troubleshooting skills, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk software, ticketing systems, and remote support tools like ServiceNow or Zendesk is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient issue resolution and high customer satisfaction, which are critical for business continuity and user trust.

What are some common challenges IT customer service representatives face when supporting users with varying levels of technical knowledge?

IT Customer Service Representatives often encounter users with a wide range of technical backgrounds, which can make troubleshooting more complex. A key challenge is explaining technical concepts in a clear and accessible way, ensuring users feel supported rather than overwhelmed. Representatives must adapt their communication style, exercise patience, and use active listening to accurately diagnose issues. Developing strong problem-solving and interpersonal skills is essential for building trust and delivering effective support.

What cities are hiring for It Customer Service Representative jobs?

Cities with the most It Customer Service Representative job openings:

Who are the top companies hiring for It Customer Service Representative jobs?

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What states have the most It Customer Service Representative jobs?

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What are popular job titles related to It Customer Service Representative jobs?

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It Customer Service Representative jobs near you
Infographic showing various It Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Kansas City, MO • On-site

Customer Operations
See more jobs at Customer Operationsexternal

$15.75 - $21.25/hr

Full-time

Re-posted 10 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.


At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

#LI-TC2
COP143 2026-81659 COP143 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient
Employment Type: Full Time

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