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It Customer Service Representative Jobs (NOW HIRING)

EPIC Fitness Group

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you ... It means encouraging professional growth and development. * It means creating a positive impact in ...

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As of Sep 10, 2026, the average hourly pay for it customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IT customer service representative?

IT Customer Service Representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, or other IT products and services. They provide support through various channels such as phone, email, or chat, and help users troubleshoot problems, answer questions, and resolve issues efficiently. Their goal is to ensure customer satisfaction by delivering timely and accurate technical assistance, often escalating complex problems to specialized IT staff when necessary.

What are the key skills and qualifications needed to thrive as an IT customer service representative?

To thrive as an IT Customer Service Representative, you need strong troubleshooting skills, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk software, ticketing systems, and remote support tools like ServiceNow or Zendesk is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure efficient issue resolution and high customer satisfaction, which are critical for business continuity and user trust.

What are some common challenges IT customer service representatives face when supporting users with varying levels of technical knowledge?

IT Customer Service Representatives often encounter users with a wide range of technical backgrounds, which can make troubleshooting more complex. A key challenge is explaining technical concepts in a clear and accessible way, ensuring users feel supported rather than overwhelmed. Representatives must adapt their communication style, exercise patience, and use active listening to accurately diagnose issues. Developing strong problem-solving and interpersonal skills is essential for building trust and delivering effective support.

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It Customer Service Representative jobs near you
Infographic showing various It Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Darien, IL • On-site

EPIC Fitness Group
See more jobs at EPIC Fitness Groupexternal

$16/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Why you should join Planet Fitness:
  • Great growth opportunities - we are a dynamic and growing company
  • Set Schedule
  • Medical, Dental and Vision insurance benefits (available to eligible employees)
  • Employee Referral Bonus Program
  • This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
  • FREE Black Card Membership
  • 401(k) with generous employer match
  • Profit sharing program!
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work hard play hard with an amazing group of talented, dynamic team members
  • Employee Assistance Program (EAP)

Some of your responsibilities will include:
  • The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications and Physical Demands:
  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:
  • It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
  • It means being part of a company that cares about improving the health and well-being of our communities.
  • It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
  • It means encouraging professional growth and development.
  • It means creating a positive impact in our local communities through philanthropic initiatives.
  • It means being part of a brand of which you can be proud!

Equal Opportunity Employer

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