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Software Customer Service Representative Jobs (NOW HIRING)

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative Location: Miami, FL Job Type: Full-Time Job Summary: As a Customer ... Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. * A ...

Customer Service Representative

Livonia, MI · On-site

$15 - $20.25/hr

Customer Service Representative Vortex Doors, America's highest quality and most customer-centric ... Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Customer Service Representative

Wood Dale, IL · On-site

$16 - $21.75/hr

Customer Service Representative Vortex Doors, America's highest quality and most customer-centric ... Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

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Software Customer Service Representative information

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How much do software customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for software customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What states have the most Software Customer Service Representative jobs?

States with the most job openings for Software Customer Service Representative jobs include:

What are popular job titles related to Software Customer Service Representative jobs?

For Software Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Software Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Miami, FL • On-site

$15.25 - $20.75/hr

Full-time

Posted 16 days ago


Job description

Job Title: Customer Service Representative

Location: Miami, FL

Job Type: Full-Time

Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and resolving inquiries with efficiency and professionalism. Your role will involve managing customer interactions via phone, email, chat, and social media, ensuring that every customer has a positive experience with our company.

Key Responsibilities:

  • Provide accurate information about products, services, and policies.
  • Resolve customer issues and complaints by identifying solutions and ensuring customer satisfaction.
  • Assist customers with order placement, tracking, and returns.
  • Escalate unresolved issues to the appropriate departments or supervisors as needed.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Contribute to the development and improvement of customer service procedures and standards.
  • Meet or exceed individual and team performance goals related to customer satisfaction, response time, and quality.
  • Collaborate with team members to foster a positive and supportive work environment.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • A positive attitude and a team-oriented mindset.