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Tech Support Customer Service Representative Jobs

Ledgent Tech

Customer Service/IT Support

Chino Hills, CA · On-site

$17.25 - $22/hr

We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills. * This is a contract to hire position on W2 * Hourly Rate is up to 21/hour on W2 * Looking ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

Utilize computer technology to handle high call volumes. * Work with customer service manager to ... Ensure customer satisfaction and provide professional customer support. Customer Service ...

Xcel

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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Tech Support Customer Service Representative information

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How much do tech support customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tech support customer service representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a tech support customer service representative?

Tech Support Customer Service Representatives are professionals who assist customers with technical issues related to products or services. They troubleshoot problems, provide step-by-step solutions, and guide users through installations or repairs via phone, email, or chat. Their role requires strong communication skills, technical expertise, and a customer-focused attitude. They also document issues, escalate complex problems, and help ensure customer satisfaction by resolving technical concerns efficiently.

What are the key skills and qualifications needed to thrive as a tech support customer service representative?

To thrive as a Tech Support Customer Service Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, CRM software, and remote support tools is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging interactions. These capabilities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be managed effectively?

Tech Support Customer Service Representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues under time pressure, and balancing multiple support tickets simultaneously. Effective management of these challenges involves developing strong communication skills, maintaining patience, and utilizing available resources like knowledge bases and escalation protocols. Additionally, collaborating closely with other technical teams and participating in ongoing training can help representatives stay updated on new products and solutions, leading to more efficient problem resolution.

What states have the most Tech Support Customer Service Representative jobs?

States with the most job openings for Tech Support Customer Service Representative jobs include:

What are popular job titles related to Tech Support Customer Service Representative jobs?

For Tech Support Customer Service Representative jobs, the most frequently searched job titles are:

Tech Support Customer Service Representative jobs near you

Customer Service Representative I- Customer Support- CSR

Denver, CO • On-site

Miller International Inc.
See more jobs at Miller International Inc.external

$19.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted just now

Job description

Why Join Miller International?

Home to premier Western apparel brands Cinch and Cruel, Miller International has been a leader in Western fashion since 1918. We offer a fun, casual, and laid-back office atmosphere where hard work is celebrated, and team members feel like family!

Top Perks & Benefits:

  • Comprehensive Health, Dental, and Vision Coverage
  • Retirement Savings Plan with Generous Company Match
  • Educational Support (Tuition Reimbursement & Student Debt Assistance)
  • Generous Paid Time Off (PTO) & Employee Discounts on Apparel
  • Wellness Programs & Supportive Work Culture

Position Overview: We are seeking an enthusiastic, detail-oriented Customer Service Representative I to join our North Denver corporate office. In this role, you will act as the primary liaison between our customers and internal Account Managers, ensuring accurate order delivery, quick problem resolution, and 5-star service.

This is not a remote position; it is located at our North Denver, Colorado, corporate office.

Salary Range: $19.50 - $21.00 Per Hour

What You'll Do:

  • Order Management: Process purchase orders, verify pricing/terms, and coordinate with the warehouse to ensure prompt delivery.
  • Account Support: Assist low-volume Account Managers using our internal sales and order management systems.
  • Customer Communication: Answer inbound calls and emails regarding order status, shipping, and product inquiries.
  • Issue Resolution: Professionally resolve customer complaints via phone or email with empathy and speed.
  • Team Collaboration: Meet department efficiency metrics and maintain positive cross-departmental relationships.

Requirements

What We're Looking For:

  • Experience: Minimum 6+ months of office, administrative, or call center experience (1-2 years preferred).
  • Location: Must reside in the Greater Denver / Commerce City area and be able to work 100% on-site.
  • Tech Skills: Proficient in Microsoft Office. Experience with ERP/OMS software (Shopify, BlueCherry, or Avaya) is a huge plus!
  • Soft Skills: Outstanding communication, problem-solving, attention to detail, and a positive, team-first attitude.

Benefits

Ready to build your career with an iconic Western brand?

Apply today with your resume!

Application Deadline 9/30/2026

Apply