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Tech Support Customer Service Representative Jobs in California

Customer Service/IT Support

Chino Hills, CA ยท On-site

$17.25 - $22/hr

We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills. * This is a contract to hire position on W2 * Hourly Rate is up to 21/hour on W2 * Looking ...

Customer Service Representative

Los Angeles, CA ยท On-site

$17.25 - $23.50/hr

... and technology. Job Summary We are seeking a motivated Customer Service Representative to provide professional assistance, build strong customer relationships, and support a positive customer ...

Customer Service Representative

Los Angeles, CA ยท On-site

$17.25 - $23.50/hr

About the job Customer Service Representative About Us Our mission is to empower brands through ... Support customer follow-ups and relationship-building activities. * Assist with customer ...

This role will support customers throughout the order cycle, from purchase order intake through ... Customer Service Representative Responsibilities: * Manage customer orders from initial purchase ...

Customer Service Rep

Concord, CA ยท On-site

$31.73 - $36/hr

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array ... Whether supporting the design and safety of next-generation vehicles and aircraft, optimizing ...

Customer Service Rep.

Sacramento, CA ยท On-site

$17.50 - $23.75/hr

Customer Service Representative The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing timely, accurate, and empathetic support to clients. This ...

We are looking for a Customer Service Representative to join a contract position based in Vacaville ... In this role, you will support customers throughout the order process, respond to service inquiries ...

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Tech Support Customer Service Representative information

What is a tech support customer service representative?

Tech Support Customer Service Representatives are professionals who assist customers with technical issues related to products or services. They troubleshoot problems, provide step-by-step solutions, and guide users through installations or repairs via phone, email, or chat. Their role requires strong communication skills, technical expertise, and a customer-focused attitude. They also document issues, escalate complex problems, and help ensure customer satisfaction by resolving technical concerns efficiently.

What are the key skills and qualifications needed to thrive as a tech support customer service representative?

To thrive as a Tech Support Customer Service Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, CRM software, and remote support tools is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging interactions. These capabilities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be managed effectively?

Tech Support Customer Service Representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues under time pressure, and balancing multiple support tickets simultaneously. Effective management of these challenges involves developing strong communication skills, maintaining patience, and utilizing available resources like knowledge bases and escalation protocols. Additionally, collaborating closely with other technical teams and participating in ongoing training can help representatives stay updated on new products and solutions, leading to more efficient problem resolution.

Customer Service/IT Support

Chino Hills, CA โ€ข On-site

$17.25 - $22/hr

Other

Posted 16 days ago


Job description

Job Description
We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills.

  • This is a contract to hire position on W2
  • Hourly Rate is up to 21/hour on W2
  • Looking for someone with 1 year of strong customer service/tech support experience, ideally within the Call Center Environment
  • This position will be heavy customer service and some basic product troubleshooting

Day to Day Responsibilities
* Represent Company via phone, email, and chat for the specified customer types within the call center
* Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
* Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
* Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
* Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
* Successfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficiently
Your Profile
* HS Degree, BA in Computer Science, Information Technology, or related field preferred
* 1 years' experience in a customer service; in a technical environment is preferred
* Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
* Strong written and verbal communication
* Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
* Bilingual Spanish or French a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -012026-412043