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Tech Support Customer Service Representative Jobs in California

Customer Service Representative

Los Angeles, CA ยท On-site

$17.25 - $23.50/hr

Support customer follow-ups and relationship-building activities. * Assist with customer ... Collaborate with team members to meet customer service objectives. * Represent the company ...

Customer Service Representative

Lake Forest, CA ยท On-site

$20.35 - $40.65/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... As the Customer Service Representative, you'll have the chance to support customers across ...

Customer Service Representative

Lake Forest, CA ยท On-site

$20.35 - $40.65/hr

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading ... As the Customer Service Representative, you'll have the chance to support customers across ...

Be Seen First

Customer Service Representative is responsible for fostering and enhancing strong relationships ... Support customers in order placement by providing product knowledge. * Assist walk-in customers ...

We are looking for a Customer Service Representative to join our team in San Marcos, California, on ... This position supports customers throughout the order lifecycle by providing timely updates ...

CSR / Customer Service Rep

Pacifica, CA ยท On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

CSR / Customer Service Rep

Pacifica, CA ยท On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

CSR / Customer Service Rep

Pacifica, CA ยท On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Customer Service Representative We are a fast-paced business with ambitious growth plans; so if you ... Support customer or agency audits. * Create and maintain a professional, friendly, courteous and ...

Customer Service Representative (CSR)

Oceanside, CA ยท On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Customer Service Representative The Customer Service Representative serves as the primary point of ... Support return authorizations, credits, replacements, and other post-sale customer activities in ...

CSR / Customer Service Rep

Pacifica, CA ยท On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Customer Service Representative II

Los Angeles, CA ยท On-site

$17.25 - $23.50/hr

... high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ... The Customer Service Representative works in coordinating, supporting and improving the commercial ...

Customer Service Representative II

Long Beach, CA ยท On-site

$16.75 - $22.75/hr

... high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ... The Customer Service Representative works in coordinating, supporting and improving the commercial ...

Showing results 21-40

Tech Support Customer Service Representative information

What is a tech support customer service representative?

Tech Support Customer Service Representatives are professionals who assist customers with technical issues related to products or services. They troubleshoot problems, provide step-by-step solutions, and guide users through installations or repairs via phone, email, or chat. Their role requires strong communication skills, technical expertise, and a customer-focused attitude. They also document issues, escalate complex problems, and help ensure customer satisfaction by resolving technical concerns efficiently.

What are the key skills and qualifications needed to thrive as a tech support customer service representative?

To thrive as a Tech Support Customer Service Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, CRM software, and remote support tools is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and de-escalate challenging interactions. These capabilities are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be managed effectively?

Tech Support Customer Service Representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues under time pressure, and balancing multiple support tickets simultaneously. Effective management of these challenges involves developing strong communication skills, maintaining patience, and utilizing available resources like knowledge bases and escalation protocols. Additionally, collaborating closely with other technical teams and participating in ongoing training can help representatives stay updated on new products and solutions, leading to more efficient problem resolution.

Customer Service Representative

Los Angeles, CA โ€ข On-site

$17.25 - $23.50/hr

Full-time

Re-posted 26 days ago


Job description

About Us 

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset.

Job Summary

We are seeking a friendly and customer-focused Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys working with people, identifying customer needs, and developing strong communication and relationship-building skills.

Responsibilities
  • Welcome customers and provide friendly, professional assistance.
  • Answer customer questions regarding products, services, and promotions.
  • Identify customer needs and recommend appropriate solutions.
  • Support customer follow-ups and relationship-building activities.
  • Assist with customer satisfaction and retention initiatives.
  • Address routine customer concerns and help resolve issues professionally.
  • Maintain organized customer information and activity records.
  • Collaborate with team members to meet customer service objectives.
  • Represent the company professionally during customer interactions.
  • Gather customer feedback and share relevant information with the team.
  • Participate in ongoing training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Customer-focused and professional attitude.
  • Friendly, positive, and approachable personality.
  • Strong problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Ability to work independently and as part of a team.
  • Previous customer service, retail, hospitality, or sales experience is a plus but not required.
Benefits
  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer service experience
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching