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Tech Services Manager Jobs in Ohio (NOW HIRING)

Luminant

Manager Tech Services-Nuclear

Cleveland, OH · Hybrid

The Manager helps ensure technology processes are consistent, enabled, measured, and improved to drive quality in Technology Services. This role provides leadership for the delivery of trusted ...

Vst

Manager Tech Services-Nuclear

Cleveland, OH · Hybrid

The Manager helps ensure technology processes are consistent, enabled, measured, and improved to drive quality in Technology Services. This role provides leadership for the delivery of trusted ...

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

CBZ) is a leading professional services advisor to middle-market businesses nationwide. With ... IT Service Management (ITSM) Lead to own, govern, and continuously improve ITIL-based service ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are Tech Services Managers?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a Tech Services Manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a Tech Services Manager, and why are they important?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.
What are popular job titles related to Tech Services Manager jobs in Ohio? For Tech Services Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Ohio look for? The top searched job categories for Tech Services Manager jobs in Ohio are:
What cities in Ohio are hiring for Tech Services Manager jobs? Cities in Ohio with the most Tech Services Manager job openings:
Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Ohio as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Manager Tech Services-Nuclear

Luminant

Cleveland, OH • Hybrid

Full-time

Re-posted 24 days ago

Job description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Manager serves as a technology leader with strategic responsibility for leading a team and managing a roadmap to ensure the organization meets its goals, with a strong emphasis on nuclear data analytics, operational reporting, automation, and applied AI capabilities. The Manager helps ensure technology processes are consistent, enabled, measured, and improved to drive quality in Technology Services. This role provides leadership for the delivery of trusted nuclear data, standard and advanced reporting, analytics solutions, and intelligent automation that support plant operations, business objectives, and regulatory expectations. The Manager is also responsible for hiring, training, and leading a mid-size team of employees and contractors, as needed, that understand and demonstrate the culture and values of Technology Services.

Job Description

Key Accountabilities

  • Manage the process of designing, developing, deployingand maintaining tools and processes to support operations for Technology.
  • Lead team to document and educate users about relevant processes.
  • Ensure alignment between processes and toolsets, modifying systems where needed to deliver desired results.
  • Measure and improve process and tool maturity and compliance.
  • Oversee execution of operational activities and measure process quality and compliance (incident handling, process execution, etc.)
  • Establish roadmap to maintain currency, incorporate new features, and delivery TS objectives through technology solutions.
  • Partner with other teams to identify dependencies and align roadmaps.
Education, Experience, & Skill Requirements
  • Experience gained through college degree programs orcertifications in Information Systems,Business, orComputerScience
  • 10+ years of working in an IT environment
  • 3-5 years of technology team management experience
  • Excellent interpersonal, communication and teaming skills.
  • Ability to navigate technology environment and work effectively with multiple teams.
  • Demonstrated ability to be trustworthy and dependable.
  • Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges.
  • Ability to prioritize requests to deliver highest-impacting items first.
  • Articulate business value of solutions within their scope.

Key Metrics

  • Team member engagement across technology department
  • Tools adoption and usage, where appropriate
  • Implement improvements that result in reduced operating or capital expense.
  • Implement automation that results in increased operational efficiency and decreased operational cost.
  • Team member engagement across technology department, focusing on nuclear data and collaboration with enterprise groups
  • Adoption, usage, and business impact of nuclear data analytics and reporting solutions, including dashboards, metrics, performance indicators and decisionsupport tools
  • Implement improvements that result in reduced operating or capital expense, driven by analytics and automation
  • Demonstrated understanding and application of nuclear industry standards, performance indicators, and best practices within technology and analytics solutions
  • Implement automation that results in increased operational efficiency and decreased operational cost, across both technology and nuclear departments

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#LI-Hybrid

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Irving, TexasTexas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email usatassistance@vistraenergy.comtomake a request.

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