ZipRecruiter

Log In

1

Tech Director Jobs in Raleigh, NC (NOW HIRING)

Labcorp

Senior Director, IT Service Delivery

Durham, NC · On-site

$204K/yr

Labcorp is seeking a Senior Director, IT Service Delivery for a dynamic team in Durham, NC. This position can also be Remote based. The Senior Director, IT Service Delivery position will be ...

Revlon Corporate

Director, IT Supply Chain

Oxford, NC

$167K - $189K/yr

Role Overview The Director, SAP Planning, Procurement & Advanced Planning Systems, is responsible ... Own the global planning, procurement, and inventory optimization technology strategy * Define and ...

Revlon Corporate

Director, IT Supply Chain

Oxford, NC · On-site

$167K - $189K/yr

Role Overview The Director, SAP Planning, Procurement & Advanced Planning Systems, is responsible ... Own the global planning, procurement, and inventory optimization technology strategy * Define and ...

Labcorp

Executive Director, IT Product Management

Durham, NC · On-site

$225K - $235K/yr

Executive Director IT Product Management Durham, NC This role will support the Provider and Health Systems Products, responsible for defining and executing Labcorp's strategy, growth initiatives ...

SwiftCruit

Sr Director, IT Product Management

Durham, NC · On-site

$180 - $240/hr

Labcorp is seeking a Senior Director, IT Product Management, to join our team in Durham, NC The Senior Director, IT Product Management - Provider Solutions is a strategic and execution-focused leader ...

Labcorp

Executive Director, IT Product Management

Durham, NC · On-site

$225K - $235K/yr

Executive Director IT Product Management Durham, NC This role will support the Provider and Health Systems Products, responsible for defining and executing Labcorp's strategy, growth initiatives ...

Pwc

FP&A Tech, Anaplan Director

Raleigh, NC

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Finance Management Level Director & Summary The Opportunity As an FP&A Tech, Anaplan Director, you will lead efforts within our Finance practice to enhance ...

previous pagenext page

Showing results 21-40

All JobsTech JobsTech Director JobsTech Director Jobs in Raleigh, NC

Tech Director information

See Raleigh, NC salary details

$42.3K

$113.5K

$195.4K

How much do tech director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for tech director in Raleigh, NC is $113,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,100.00 and $137,100.00 per year, depending on experience, location, and employer.

What is the difference between Tech Director vs Software Development Manager?

AspectTech DirectorSoftware Development Manager
Primary FocusOversees overall technology strategy and infrastructureManages software development teams and project delivery
ResponsibilitiesStrategic planning, technology innovation, cross-department coordinationTeam management, project timelines, coding standards
Required CredentialsBachelor's/Master's in Computer Science or related, leadership experienceBachelor's in Computer Science, software development experience, leadership skills
Work EnvironmentExecutive-level, cross-functional collaborationDevelopment teams, project-focused

The main difference between a Tech Director and a Software Development Manager lies in scope and focus. A Tech Director oversees the entire technology strategy and infrastructure, while a Software Development Manager concentrates on managing software projects and teams. Both roles require technical expertise and leadership skills, but the Tech Director's role is broader and more strategic.

How does a tech director typically collaborate with other departments within an organization?

A Tech Director regularly works with cross-functional teams, including product management, design, and operations, to ensure that technical solutions align with business objectives. They facilitate communication between developers and non-technical stakeholders, translating complex technical concepts into actionable business strategies. This role often involves leading technical reviews, setting project priorities, and supporting interdepartmental initiatives to drive innovation and efficiency across the organization.

What is a tech director?

A Tech Director, short for Technical Director, is a senior-level professional responsible for overseeing the technical aspects of a company or specific project. They lead technical teams, make high-level decisions about technology infrastructure, and ensure that technical solutions align with business goals. Tech Directors often collaborate with other departments, manage budgets, and stay up-to-date with emerging technologies to keep their organization competitive. Their role can vary by industry, but it generally involves a combination of leadership, strategic planning, and hands-on technical expertise.

What are the key skills and qualifications needed to thrive as a Tech Director?

To thrive as a Tech Director, you need a robust background in software development, IT infrastructure, and project management, often supported by a relevant degree and leadership experience. Familiarity with systems architecture, cloud platforms, agile methodologies, and certifications such as PMP or AWS Certified Solutions Architect are typically valued. Strong communication, problem-solving, and strategic thinking skills help you lead diverse technical teams and align technology with business goals. These skills and qualities ensure effective oversight of technology initiatives and drive innovation within the organization.

What are the most commonly searched types of Tech jobs in Raleigh, NC?

The most popular types of Tech jobs in Raleigh, NC are:

What are popular job titles related to Tech Director jobs in Raleigh, NC?

For Tech Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Tech Director jobs in Raleigh, NC look for?

The top searched job categories for Tech Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Tech Director jobs?

Cities near Raleigh, NC with the most Tech Director job openings:

Tech Director jobs near you
Infographic showing various Tech Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $113,535 per year, or $54.6 per hour.

Senior Director, IT Operations, Delivery & End User Services

US Radiology Specialists

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
The Senior Director of IT Operations, Delivery, End User Services & Identity Management is a senior technology leader responsible for driving the performance, reliability, security, and continuous improvement of IT services across the enterprise. This role leads IT operations, service delivery, service desk strategy, escalation management, end-user computing, with significant contribution to identity and access management functions to ensure high-quality technology services and exceptional digital employee experiences.
The Senior Director partners closely with business leaders, technology teams, cybersecurity leaders, and key stakeholders to align service delivery with organizational objectives while driving operational excellence, service reliability, rapid issue resolution, secure access management, and user satisfaction.
Key Responsibilities:
IT Operations Leadership
  • Lead day-to-day and strategic IT operations, focusing on service reliability, performance, and operational efficiency.
  • Establish and monitor KPIs, SLAs, and OLAs to ensure consistent service quality.
  • Drive operational improvements through process optimization, automation, and proactive monitoring.
  • Oversee incident response, escalation management, and service restoration activities.
  • Collaborate with infrastructure, application, and security teams to improve service stability and resilience.

Service Delivery & ITSM
  • Lead execution and continuous improvement of IT service management (ITSM) processes and tools aligned with ITIL best practices.
  • Oversee incident, problem, change, release, and configuration management disciplines.
  • Ensure delivery of business-aligned IT services that meet operational and user expectations.
  • Drive service maturity initiatives and continuous service improvement programs.
  • Provide governance and reporting on service performance and operational health.

Service Desk Strategy & Delivery
  • Develop and execute service desk strategies that support digital workplace and employee experience objectives.
  • Lead global service desk operations across multiple support channels, including phone, chat, portal, and virtual agents.
  • Drive adoption of tiered support models, shift-left strategies, and knowledge-centered service practices.
  • Implement automation, self-service capabilities, and AI-enabled support solutions to improve efficiency and user experience.
  • Establish and monitor service desk performance metrics, including first contact resolution, mean time to resolve, customer satisfaction, and service quality.
  • Ensure consistent and high-quality support experiences across regions and business units.

Escalation Management & Major Incident Leadership
  • Establish and maintain an enterprise escalation management framework, including severity definitions, response procedures, and governance.
  • Lead coordination of major incidents and high-severity service disruptions, ensuring rapid mobilization and resolution.
  • Facilitate incident command structures, war rooms, and cross-functional collaboration during critical events.
  • Provide timely stakeholder communications during major incidents and service interruptions.
  • Analyze escalation trends to identify opportunities for process improvement, root-cause elimination, and service stabilization.
  • Promote operational accountability, transparency, and urgency in incident management practices.

End User Services (EUS)
  • Lead employee-facing IT services, including deskside support, endpoint services, and workplace technologies.
  • Deliver consistent, high-quality end-user experiences across all support channels.
  • Drive digital workplace initiatives involving collaboration technologies, mobility services, and endpoint experience improvements.
  • Implement proactive and predictive support capabilities using analytics and user experience data.
  • Identify opportunities to improve productivity and employee satisfaction through technology services.

Identity & Access Management (IAM)
  • Oversee the strategy for user provisioning, deprovisioning, access request fulfillment, and identity lifecycle management processes.
  • Develop a comprehensive strategy for authentication and authorization technologies, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), federation services, and Role-Based Access Controls (RBAC).
  • Partner with cybersecurity teams to maintain the strategy for privileged access management (PAM) controls and access governance programs.
  • Provide strategic guidance for IAM service metrics, operational performance, compliance requirements, and audit readiness.
  • Drive automation and modernization of identity services to improve security, operational efficiency, and employee experience.
  • Support Zero Trust security initiatives through strong identity governance and access control practices.
  • Collaborate with HR, business leaders, application owners, and security teams to ensure timely and appropriate access to enterprise resources.

Vendor & Partner Management
  • Manage relationships with strategic vendors and managed service providers.
  • Monitor vendor performance against SLAs and contractual commitments.
  • Support contract negotiations, service reviews, and continuous improvement initiatives.
  • Drive value realization and operational efficiency from third-party partnerships.

Security, Compliance & Risk Collaboration
  • Partner with cybersecurity, risk, and compliance teams to support secure IT operations.
  • Ensure operational adherence to security controls, policies, and regulatory requirements.
  • Support response and remediation activities related to operational security incidents.
  • Promote security best practices throughout operational processes and service delivery functions.
  • Support internal and external audit activities related to operations, service delivery, and access management controls.

Financial & Resource Management
  • Manage operational budgets and service-related expenditures.
  • Drive cost optimization initiatives while maintaining service quality and performance.
  • Develop business cases and investment recommendations to improve service capabilities.
  • Ensure efficient allocation of resources to support operational priorities.

Team Leadership & Talent Development
  • Lead and develop managers and teams across IT operations, service delivery, service desk, end-user services, and identity management functions.
  • Foster a culture of accountability, customer focus, continuous improvement, and collaboration.
  • Support workforce planning, succession planning, and leadership development initiatives.
  • Champion employee engagement and professional growth within the organization.

Qualifications:
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Master's degree preferred.
  • 5+ years of progressive IT leadership experience, including leadership roles in IT operations, service delivery, service desk, end-user services, or identity management.
  • Proven experience managing large-scale IT service organizations and operational teams.
  • Experience leading major incident management, service transformation, operational improvement, and IAM modernization initiatives.

Technical Expertise
  • Strong understanding of ITSM frameworks and ITIL best practices.
  • Experience with service management platforms, incident management systems, and workplace technology solutions.
  • Knowledge of automation, self-service technologies, analytics, digital employee experience platforms, and AIOps tools.
  • Understanding of service performance monitoring and operational reporting.
  • Knowledge of Identity and Access Management technologies and platforms, including Microsoft Entra ID (Azure AD), Active Directory, SSO, MFA, PAM, identity governance, and access certification processes.
  • Familiarity with Zero Trust security principles and access governance frameworks.

Leadership & Business Skills
  • Strong communication and stakeholder management skills.
  • Demonstrated ability to influence senior leaders and drive cross-functional collaboration.
  • Experience leading distributed teams and managing organizational change.
  • Strong operational and financial management capabilities.
  • Ability to effectively lead teams through high-pressure incident situations.

Key Competencies
  • Operational Leadership
  • Service Management Excellence
  • Customer & Employee Experience Focus
  • Identity & Access Management Governance
  • Data-Driven Decision Making
  • Continuous Improvement
  • Incident & Major Event Leadership
  • Escalation Management
  • Service Desk Transformation
  • Vendor Management
  • Cross-Functional Collaboration

Success Metrics
  • Service availability and reliability
  • SLA/SLO performance
  • First Contact Resolution (FCR)
  • Mean Time to Resolve (MTTR)
  • Employee Satisfaction (CSAT/NPS)
  • Reduction in recurring incidents and escalations
  • Effectiveness of major incident response and communications
  • Self-service adoption and automation effectiveness
  • IAM operational performance and compliance metrics
  • Access provisioning and deprovisioning cycle times
  • Budget performance and cost optimization
  • Team engagement and retention

Reporting Structure
  • Reports to: Vice President, IT Operations and Delivery
  • Direct Reports: Directors and Managers responsible for IT Operations, Service Delivery, Service Desk, End User Services, Major Incident Management, and Support Functions

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
Lumexa Imaging is an equal opportunity employer.

Apply