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Teamlogic Jobs in Raleigh, NC (NOW HIRING)

TeamLogic IT

Level II Technician

Durham, NC · On-site

$20/hr

People First Culture Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep ...

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Teamlogic information

What are the key skills and qualifications needed to thrive as a TeamLogic IT Technician, and why are they important?

To thrive as a TeamLogic IT Technician, you need a solid understanding of computer networks, hardware, troubleshooting, and typically an associate’s degree in IT or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity platforms is commonly required. Strong problem-solving abilities, excellent communication, and customer service skills help you stand out in this client-facing role. These competencies are crucial for effectively resolving technical issues, ensuring client satisfaction, and supporting smooth business operations.

How does a technician at TeamLogic IT typically collaborate with clients and internal teams to resolve technical issues?

Technicians at TeamLogic IT frequently interact with both clients and internal colleagues to diagnose and resolve a wide range of IT issues. Collaboration often involves communicating directly with clients to understand their concerns, providing remote or on-site support, and escalating complex problems to senior engineers when needed. Internally, technicians participate in team meetings to discuss ongoing cases, share knowledge, and implement best practices, ensuring rapid and effective solutions. This collaborative environment helps foster professional growth and builds strong client relationships.

What is a TeamLogic IT specialist?

A TeamLogic IT specialist is a professional who works for TeamLogic IT, a company providing managed IT services to businesses. Their role involves supporting clients with technology solutions, including network management, cybersecurity, data backup, and troubleshooting technical issues. TeamLogic IT specialists help ensure that businesses' technology systems run smoothly and securely. They may also provide consulting on new technology implementations and ongoing IT support tailored to each client’s needs.

What is the difference between Teamlogic vs IT Technician?

AspectTeamlogicIT Technician
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications, with some roles needing vendor-specific or specialized credentials
Work EnvironmentManaged service providers, IT support firms, or internal IT departmentsCorporate offices, data centers, or client sites
Industry UsageCommonly employed in managed services, IT support, and technology consultingFound across various industries including healthcare, finance, and retail
Job FocusProviding IT support, troubleshooting, and system managementInstalling, maintaining, and repairing hardware/software systems

Both roles involve technical skills and certifications, often working in similar environments. While Teamlogic typically refers to managed service providers offering comprehensive IT solutions, IT Technicians focus more on hardware and software support within organizations. The roles overlap in skills and industry usage, but Teamlogic positions often involve broader service management responsibilities.

What are popular job titles related to Teamlogic jobs in Raleigh, NC? For Teamlogic jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Teamlogic jobs in Raleigh, NC look for? The top searched job categories for Teamlogic jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Teamlogic jobs? Cities near Raleigh, NC with the most Teamlogic job openings:
Teamlogic jobs near you
Level II Technician

Level II Technician

TeamLogic IT

Durham, NC • On-site

$20/hr

Full-time

Posted 17 hours ago

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation Including Bonus Structure
  • People First Culture

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
IT Technician II Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Valid Driver License and ability to drive to customer locations when required.
  • Ensuring company safety and security standards are met.

IT Technician II Requirements:
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Active Directory knowledge is a plus.
  • Some knowledge and understating of networking devices and appliances.
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Valid Driver License and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ preferred

Compensation: $20.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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