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Teamlogic Jobs (NOW HIRING)

TeamLogic IT

Dispatcher

Germantown, WI · On-site

Vision insurance About TeamLogic IT TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that ...

TeamLogic IT

Field Technician

Woburn, MA · On-site

$75K - $95K/yr

TeamLogic IT of Northeastern Massachusetts is seeking a Field Support Engineer to join our growing team. In this role, you'll support a variety of small and midsize businesses across the Greater ...

TeamLogic IT

Sales Support Specialist

New Brunswick, NJ · On-site

$35K - $45K/yr

TeamLogic IT is a nationwide network of IT support services. At TeamLogic IT, we provide comprehensive computer services along with premier customer service. We take the worry out of your technology ...

TeamLogic IT

Technical Account Manager

Northridge, CA · On-site

$55K - $65K/yr

Job Summary TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer ...

New

TeamLogic IT

Sales Account Executive

Flemington, NJ · On-site

$55K/yr

Summary The Sales Representative is a key position on the TeamLogic IT Flemington team and supports our corporate objective of growing market penetration and customers. The Sales Representative will ...

TeamLogic IT

Level III Technician

Austin, TX · On-site

$85K - $100K/yr

At TeamLogic IT, you'll join a team that puts customer satisfaction at the heart of everything we do. We're passionate about delivering cutting-edge solutions, from Azure Cloud to Security and ...

TeamLogic IT

IT Technician Level II

Colorado Springs, CO · On-site

$65K - $70K/yr

About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer ...

TeamLogic IT

Sales Account Executive

Houston, TX · On-site

Summary The Sales Representative is a key position on the TeamLogic IT Portland team and supports our corporate objective of growing market penetration and customers. The Sales Representative will ...

TeamLogic, Inc.

MSP Service Dispatcher

San Diego, CA · On-site

$26/hr

Training & development About Us TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized ...

TeamLogic IT

Chief Technology Advisor

Richmond, VA · On-site

We are TeamLogic IT, a nationwide network of locally owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader ...

TeamLogic, Inc.

Technical Account Manager

Denver, CO · On-site

$40K/yr

Training & development TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a ...

TeamLogic IT

Part-Time Sales Associate

Metuchen, NJ · On-site

$18 - $20/hr

The Sales Representative is a key position on the TeamLogic IT team and supports our corporate objective of growing market penetration and customers. The Sales Representative will generate revenue by ...

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Teamlogic information

What is a TeamLogic IT specialist?

A TeamLogic IT specialist is a professional who works for TeamLogic IT, a company providing managed IT services to businesses. Their role involves supporting clients with technology solutions, including network management, cybersecurity, data backup, and troubleshooting technical issues. TeamLogic IT specialists help ensure that businesses' technology systems run smoothly and securely. They may also provide consulting on new technology implementations and ongoing IT support tailored to each client’s needs.

What are the key skills and qualifications needed to thrive as a TeamLogic IT technician?

To thrive as a TeamLogic IT Technician, you need a solid understanding of computer networks, hardware, troubleshooting, and typically an associate’s degree in IT or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity platforms is commonly required. Strong problem-solving abilities, excellent communication, and customer service skills help you stand out in this client-facing role. These competencies are crucial for effectively resolving technical issues, ensuring client satisfaction, and supporting smooth business operations.

How does a TeamLogic IT technician typically collaborate with clients and internal teams to resolve technical issues?

Technicians at TeamLogic IT frequently interact with both clients and internal colleagues to diagnose and resolve a wide range of IT issues. Collaboration often involves communicating directly with clients to understand their concerns, providing remote or on-site support, and escalating complex problems to senior engineers when needed. Internally, technicians participate in team meetings to discuss ongoing cases, share knowledge, and implement best practices, ensuring rapid and effective solutions. This collaborative environment helps foster professional growth and builds strong client relationships.

What is the difference between Teamlogic vs IT Technician?

AspectTeamlogicIT Technician
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications, with some roles needing vendor-specific or specialized credentials
Work EnvironmentManaged service providers, IT support firms, or internal IT departmentsCorporate offices, data centers, or client sites
Industry UsageCommonly employed in managed services, IT support, and technology consultingFound across various industries including healthcare, finance, and retail
Job FocusProviding IT support, troubleshooting, and system managementInstalling, maintaining, and repairing hardware/software systems

Both roles involve technical skills and certifications, often working in similar environments. While Teamlogic typically refers to managed service providers offering comprehensive IT solutions, IT Technicians focus more on hardware and software support within organizations. The roles overlap in skills and industry usage, but Teamlogic positions often involve broader service management responsibilities.

More about Teamlogic jobs

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What states have the most Teamlogic jobs?

States with the most job openings for Teamlogic jobs include:

What job categories do people searching Teamlogic jobs look for?

The top searched job categories for Teamlogic jobs are:

Teamlogic jobs near you

Dispatcher

Germantown, WI • On-site

TeamLogic IT
IT Services • 1 - 10 employees

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

9th of 226 rated it services

Good employer

Respectful managers

Uninterrupted breaks

Learn more about TeamLogic ITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Replies within 24 hours
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

About TeamLogic IT
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.
With more than 300 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple - we work with you the way we'd want someone to work with us.
TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries, and we're proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
Overview
The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets, the Dispatcher is responsible for prioritizing, assigning, and scheduling technical resources to address client needs. The role requires strong organizational skills, excellent communication, and a customer-focused approach to ensure timely resolution of IT support issues.
This role is ideal for candidates with experience in IT service coordination, dispatching, or customer service within a Managed Service Provider (MSP) environment.
Responsibilities
Service Request & Dispatch Management
  • Serve as the primary point of contact for all client service requests.
  • Gather detailed information from clients to classify tickets as incidents or service requests and assign appropriate priority levels.
  • Assign, schedule, and dispatch tickets to engineers based on urgency, technical complexity, and contractual service level agreements (SLAs).
  • Continuously monitor open service requests, ensuring prompt follow-ups and resolution.
  • Escalate service requests that cannot be scheduled within agreed service levels.

Resource Coordination
  • Schedule and manage internal and field technical resources using Autotask PSA.
  • Balance workloads across the engineering team by optimizing schedules and adjusting assignments as needed.
  • Track technician availability and ensure proper allocation of resources.
  • Support onsite service work by coordinating and scheduling customer appointments .

Client Communication & Customer Service
  • Keep clients informed of ticket progress, status changes, and expected resolution timelines.
  • Ensure quick turnaround of service requests while maintaining excellent customer service.
  • Address and escalate customer concerns appropriately to ensure resolution.
  • Improve client service perception and satisfaction through proactive communication and follow-ups.

Service Desk Operations & Reporting
  • Ensure accurate logging of all service requests in the ticketing system.
  • Monitor and ensure engineers enter time and documentation accurately in Autotask PSA.
  • Generate and distribute service level performance reports to management.
  • Maintain accurate records of service requests, dispatch activities, and resolution statuses.

Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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