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Td Bank Call Center Jobs in Raleigh, NC (NOW HIRING)

defi AUTO LLC

Customer Service Specialist

Raleigh, NC · On-site

$20/hr

Duties and Responsibilities * Assist customers with bank and auto loan account questions in a high ... At least one (1) year of experience in a high-volume call center * Proven Remote Work Experience:

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

... support, zendesk, Call center, Support, Customer service oriented Additional Skills ... CTRL + V) (IOI) Nice to Have: - 55+ WPM - Bank or Teller Experience - Data entry experience - Any ...

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How much do td bank call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for td bank call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a TD Bank call center representative?

A TD Bank Call Center job involves assisting customers with their banking inquiries over the phone. Representatives handle account-related questions, troubleshoot issues, and provide information on products and services. They must deliver excellent customer service, follow company policies, and resolve concerns efficiently. Strong communication skills and the ability to multitask are essential. The role may also include meeting performance targets and working various shifts, including evenings and weekends.

What are the key skills and qualifications needed to thrive in the TD Bank call center position?

To thrive as a TD Bank Call Center representative, you need strong customer service skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and basic banking procedures is important for daily operations. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this environment. These abilities ensure high-quality customer interactions, swift resolution of issues, and upholding of TD Bank's service standards.

What does a TD Bank call center representative do?

A typical day for a TD Bank Call Center representative involves handling incoming calls from customers regarding account inquiries, transactions, and troubleshooting banking issues. You'll spend your day utilizing specialized software and resources to resolve customer concerns, update account information, and provide information on TD Bank products and services. The role involves both independent problem-solving and collaboration with supervisors or specialized teams for complex cases. Call volume can fluctuate, and multitasking is common, but supportive team structures and ongoing training help you develop and succeed in this fast-paced environment.

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Td Bank Call Center jobs near you
Infographic showing various Td Bank Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Investment Retention Specialist

First Citizens Bank

Raleigh, NC • On-site

Full-time

Medical, Life

Re-posted 9 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview
Join First Citizens Bank and be part of a team dedicated to helping clients build stronger financial futures. From banking and lending to investments, insurance, and wealth planning, the First Citizens Wealth team provides comprehensive solutions backed by trusted expertise. Here, your work helps power meaningful progress for the clients and communities we serve.
The retention specialist is an entry level role that is responsible for managing a preassigned book of existing relationships and looking for ways to grow and retain the client base. This position is responsible for developing an understanding of every client or prospect's financial situation and making introductions to senior specialists and partners where suitable. The team works with Mass Affluent clients that have an existing investment relationship with First Citizens Investor Services (FCIS). Partners with internal lines of business to increase new business while serving clients' financial goals and needs.
Responsibilities
  • Sales - Promotes investment and securities products through sales outreach and calling efforts to mass affluent clients or prospects. Consults with clients and prospects to determine their financial needs. Provides a solution from the Bank's offered products, or refers them to banking partners as appropriate.
  • Client Service - Facilitates client retention and satisfaction by ensuring timely processing of client requests, workflow, and communication. Provides periodic reviews for clients and answers inquiries regarding their investments.
  • Risk Management - Ensures compliance throughout activities with all applicable regulations, policies, and procedures.
  • Relationship Development - Establishes a rapport with clients to identify financial needs and leverage sales opportunities. Serves as a relationship management point of contact for clients calling in. Build rapport with internal centers of influence to source new client opportunities.

Qualifications
Bachelor's Degree and 1 years of experience in Registered Securities Representative OR High School Diploma or GED and 5 years of experience in Registered Securities Representative
Preferred Area of Experience: Call Center and/or Client Service experienceLicense or Certification Type: Possess state-specific life and health insurance licenses Required, Possess valid Series 7, 63, 65 or 66 licenses PreferredSkill(s): Knowledge of investment and financial markets
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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