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Td Bank Call Center Jobs in Raleigh, NC (NOW HIRING)

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Td Bank Call Center information

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How much do td bank call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for td bank call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a TD Bank call center representative?

A TD Bank Call Center job involves assisting customers with their banking inquiries over the phone. Representatives handle account-related questions, troubleshoot issues, and provide information on products and services. They must deliver excellent customer service, follow company policies, and resolve concerns efficiently. Strong communication skills and the ability to multitask are essential. The role may also include meeting performance targets and working various shifts, including evenings and weekends.

What are the key skills and qualifications needed to thrive in the TD Bank call center position?

To thrive as a TD Bank Call Center representative, you need strong customer service skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and basic banking procedures is important for daily operations. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this environment. These abilities ensure high-quality customer interactions, swift resolution of issues, and upholding of TD Bank's service standards.

What does a TD Bank call center representative do?

A typical day for a TD Bank Call Center representative involves handling incoming calls from customers regarding account inquiries, transactions, and troubleshooting banking issues. You'll spend your day utilizing specialized software and resources to resolve customer concerns, update account information, and provide information on TD Bank products and services. The role involves both independent problem-solving and collaboration with supervisors or specialized teams for complex cases. Call volume can fluctuate, and multitasking is common, but supportive team structures and ongoing training help you develop and succeed in this fast-paced environment.

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Td Bank Call Center jobs near you
Infographic showing various Td Bank Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Customer Service Representative - Call Center

Global Bankers Life Insurance

Durham, NC

$15 - $20.50/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

Global Bankers Insurance Group, LLC ("Global Bankers") represents and manages a consortium of rapidly growing life and annuity insurance and reinsurance companies.  We have operations throughout the U.S. and in select international markets. Our primary product suite consists of fixed annuities, life insurance and some supplemental products, distributed primarily through independent agents and worksite channels. In addition, we are an active reinsurer of both new and in force books of business. Global Bankers offers an entrepreneurial work environment that provides opportunities for constant learning & growth. Additional information can be found at www.GlobalBankers.com.

Job Description

Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries.  Handle policy retention responsibilities.  Process service requests, by phone, mail, fax or e-mail. 

Must be able to work 11am-8pm

Responsibilities:

  • Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.
  • Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.
  • Process complex payments.
  • Process individual specialty jobs which include surrenders, plan changes, EOB's owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.
  • Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.
  • May provide assistance and support for less experienced departmental personnel.
  • May perform more complex payment processing duties.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain complete confidentiality of company business.
  • Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.
Qualifications

Required:

  • Bachelors Degree
  • Recent college grads are encouraged to apply 
  • Able to work efficiently in fast paced environment 
  • One year of customer service experience in a call center environment
  • Clear and concise verbal and written communication skills
  • Experience operating standard office equipment
  • Intermediate PC skills to include Word, Excel, and Outlook
Additional Information

All your information will be kept confidential according to EEO guidelines.

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