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Td Bank Call Center Jobs in Raleigh, NC (NOW HIRING)

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How much do td bank call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for td bank call center in Raleigh, NC is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a TD Bank call center representative?

A TD Bank Call Center job involves assisting customers with their banking inquiries over the phone. Representatives handle account-related questions, troubleshoot issues, and provide information on products and services. They must deliver excellent customer service, follow company policies, and resolve concerns efficiently. Strong communication skills and the ability to multitask are essential. The role may also include meeting performance targets and working various shifts, including evenings and weekends.

What does a TD Bank call center representative do?

A typical day for a TD Bank Call Center representative involves handling incoming calls from customers regarding account inquiries, transactions, and troubleshooting banking issues. You'll spend your day utilizing specialized software and resources to resolve customer concerns, update account information, and provide information on TD Bank products and services. The role involves both independent problem-solving and collaboration with supervisors or specialized teams for complex cases. Call volume can fluctuate, and multitasking is common, but supportive team structures and ongoing training help you develop and succeed in this fast-paced environment.

What are the key skills and qualifications needed to thrive in the TD Bank call center position?

To thrive as a TD Bank Call Center representative, you need strong customer service skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and basic banking procedures is important for daily operations. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this environment. These abilities ensure high-quality customer interactions, swift resolution of issues, and upholding of TD Bank's service standards.

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For Td Bank Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

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What cities near Raleigh, NC are hiring for Td Bank Call Center jobs?

Cities near Raleigh, NC with the most Td Bank Call Center job openings:

Td Bank Call Center jobs near you
Infographic showing various Td Bank Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Customer Engagement Center Representative I

First Citizens Bank

Raleigh, NC

Full-time

Posted 2 days ago

New

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This position serves as an initial point of contact on banking inquiries and concerns. Provides support for existing and prospective clients via inbound telephone calls and live chat. Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. Identifies cross-sell opportunities and makes referrals as appropriate. Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.
Responsibilities & Qualifications
Duties & Responsibilities:
Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.
Position Specific Skills:
Ability to work in multiple software applications at one time
Keyboard skills
Qualifications:
Minimum Required Education and Experience: High School Diploma or GED and 1 years' experience in Call Center or Customer Service
Preferred Education:Bachelor Degree
Preferred Area of Study:
Preferred Area of Experience:
Required Licenses or Certifications:
Preferred Licenses or Certifications:
Additional Information

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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