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How much do tagalog call center jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for tagalog call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Tagalog Call Center job?

A Tagalog Call Center job involves handling customer service, technical support, or sales calls in both Tagalog and English. Agents assist Filipino-speaking customers by answering inquiries, resolving issues, and providing information about products or services. This role requires strong communication skills, problem-solving abilities, and patience when dealing with customer concerns. Many companies hire Tagalog-speaking agents to support Filipino customers locally or internationally.

What are the key skills and qualifications needed to thrive in the Tagalog Call Center position, and why are they important?

To thrive as a Tagalog Call Center representative, you need fluency in Tagalog and English, excellent communication skills, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, headset phone systems, and basic computer applications is typically required. Strong active listening, patience, and the ability to handle stressful situations calmly are crucial soft skills. These competencies are important for effectively resolving customer concerns while maintaining a positive company image in a fast-paced environment.

What are the typical career advancement opportunities available for Tagalog Call Center representatives?

Many Tagalog Call Center representatives can advance their careers by moving into supervisory, team lead, or quality assurance roles after gaining sufficient experience. Companies often offer ongoing training programs and internal promotions for high performers, allowing you to specialize in areas like technical support, customer retention, or training. Demonstrating strong communication and problem-solving skills can fast-track your growth within the organization. Career advancement is often supported by performance metrics and professional development opportunities provided by most call centers.
More about Tagalog Call Center jobs
What cities are hiring for Tagalog Call Center jobs? Cities with the most Tagalog Call Center job openings:
What are the most commonly searched types of Tagalog Call Center jobs? The most popular types of Tagalog Call Center jobs are:
What states have the most Tagalog Call Center jobs? States with the most job openings for Tagalog Call Center jobs include:
What job categories do people searching Tagalog Call Center jobs look for? The top searched job categories for Tagalog Call Center jobs are:
Tagalog Call Center jobs near you
Infographic showing various Tagalog Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, and 97% Full Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Contact Center Representative I

Contact Center Representative I

L.A. Care Health Plan

Los Angeles, CA • On-site

$45K - $47K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

L.A. Care Health Plan rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

24th of 260 rated insurance

Job description

Salary Range:  $45,760.00 (Min.) - $47,823.00 (Mid.) -  (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
 

Job Summary

The Contact Center Representative (CCR) I is the first point of contact for members, providers, and stakeholders, delivering complete, accurate and compassionate support on eligibility, benefits, claims, authorizations, Primary Care Physician (PCP) changes, and other service needs ensuring seamless triage across the healthcare journey.

The CCR I primarily supports L.A. Care's Medi-Cal and Personal Assistance Services Council (PASC) managed care product lines. This support is provided across all communication channels (inbound, outbound, chat, text, email).

Duties

Responds to inquiries across all channels related to eligibility, benefits, claims, authorizations, and coordination of care. Assists members with navigating their healthcare journey, including understanding their eligibility and benefits, Evidence of Coverage (EOC) and Member Handbook. Provides First Call Resolution (FCR) by addressing the needs of members and providers effectively on the first call. Supports members and providers with navigation of self-service tools. Documents all interactions in L.A. Care's system of record. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations and protects member privacy. Triages and directs calls to the appropriate internal teams or external entities for resolution. (80%)

Supports ad-hoc targeted member outreach activities as determined by business need. (10%)

Performs other duties as assigned. (10%)

Duties Continued
Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Experience

Required:

At least 1 year of customer service contact center experience in a healthcare environment.

Data entry experience with ability to type a minimum of 40 words per minute.

Preferred:

Member Services contact center experience in a Managed Care plan. 

Skills

Required:

Ability to answer a high volume of calls while demonstrating a high level of empathy and patience.

Knowledge of managed care terminology.

Familiarity with HIPAA regulations and confidentiality practices.  

Strong verbal and written communication skills.

Strong probing, problem-solving and multitasking skills.

Ability to work independently and as part of a team.

Preferred:
Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.  

Licenses/Certifications Required
Licenses/Certifications Preferred
Required Training
Physical Requirements
Light
Additional Information

L.A. Care Health Plan's Contact Center is open 24 hours a day, 7 days a week, including holidays. Contact Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

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