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$55K

$119.5K

$175.5K

How much do system status controller jobs pay per year?

As of Aug 26, 2026, the average yearly pay for system status controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What is a system status controller?

System Status Controllers are professionals responsible for monitoring and managing the operational status of public safety communication systems, such as those used by emergency services like police, fire, and ambulance. They coordinate the deployment of resources, manage incoming requests, and ensure efficient communication between different teams. Their work helps maintain the smooth operation of critical services and supports quick response times during emergencies.

How does a system status controller typically interact with emergency dispatch teams and field units during high-pressure situations?

System Status Controllers play a critical role in coordinating resources between emergency dispatchers and field units, especially when demand spikes or incidents escalate. They constantly monitor unit locations and call volumes, making real-time decisions to reposition ambulances and support teams for optimal coverage. Effective communication and quick problem-solving are essential, as controllers must relay updates promptly and adapt to changing circumstances to minimize response times. Collaborating closely with dispatchers and field personnel, they ensure resources are used efficiently and everyone stays informed under pressure.

What are the key skills and qualifications needed to thrive as a system status controller, and why are they important?

To thrive as a System Status Controller, you need strong analytical skills, spatial awareness, and the ability to make quick, informed decisions, typically supported by experience in emergency dispatch or logistics. Familiarity with Computer-Aided Dispatch (CAD) systems, GPS tracking, and radio communication tools is essential. Excellent communication, multitasking, and stress management abilities help you coordinate resources and respond effectively in high-pressure situations. These skills are crucial to ensure optimal deployment of emergency units, rapid response times, and public safety.

What is the difference between System Status Controller vs Network Operations Technician?

AspectSystem Status ControllerNetwork Operations Technician
CredentialsTypically requires certifications like CompTIA Network+ or similarRequires similar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentWorks in control rooms or data centers monitoring system statusesWorks in network operation centers managing network performance
Industry UsageCommon in IT, telecommunications, and data management sectorsCommon in telecommunications, internet service providers, and enterprise networks
Job FocusMonitoring system health, troubleshooting system issuesManaging network performance, resolving connectivity issues

The main difference between a System Status Controller and a Network Operations Technician lies in their focus areas. The System Status Controller primarily monitors and manages system health, while the Network Operations Technician concentrates on network performance and connectivity. Both roles require similar certifications and work environments, often within the same industries, but their specific responsibilities differ based on system versus network management.

More about System Status Controller jobs

What states have the most System Status Controller jobs?

States with the most job openings for System Status Controller jobs include:

What job categories do people searching System Status Controller jobs look for?

The top searched job categories for System Status Controller jobs are:

System Status Controller jobs near you
Infographic showing various System Status Controller job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $119,497 per year, or $57.5 per hour.

System Status Controller

Emergency Medical Services Authority

Tulsa, OK • On-site

$14.75 - $19.50/hr

Full-time

Re-posted 19 days ago

Job description

Minimum Qualifications
  • High School diploma or equivalent
  • Must be 18 years of age
  • Must have a valid Oklahoma driver's license.
  • Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
  • EMD certification preferred - EMSA can help obtain
  • Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
  • Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA

Must be able to successfully pass a background check and drug screen to the satisfaction of the organization.
Essential Functions of the Position
  • Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols.
  • Follow professional radio communications techniques.
  • Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
  • Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
  • Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
  • Demonstrates the ability to apply the System Status Plan (SSP) to daily operations.
  • Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate.
  • Maintain quality improvement program goals.
  • Demonstrates the ability to modify the SSP as needed for efficient operations.
  • Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary.
  • Ability to direct resources during major/mass casualty incidents.
  • Complies with all company policy, procedures, or practices.

Punctuality and regular, predictable, reliable, consistent attendance are essential. Other essential functions include professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.
Other Functions of the Position
Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities. These responsibilities are not considered essential functions of the position and may be modified or reassigned to accommodate individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) as amended.
Knowledge, Skills, Abilities, and Other Characteristics
  • Keys at least 30 words per minute
  • Able to communicate with the public via telephone in a professional and courteous manner
  • Write routine reports and correspondence.
  • Willingness and ability to follow directions.
  • Carry out instructions while working independently

Supervisory Responsibilities
  • There are no direct supervisory responsibilities for the position.

Physical Demands
  • Must be able to withstand considerable sitting, up to 12 hours daily
  • work a variety of shift hours while performing the duties of the job
  • Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms
  • Occasionally lift and/or move up to 10 (ten) pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Frequent hearing and talking to interpret job functions.

Work Environment
  • While performing the duties of this job, the SSC works inside an air-controlled environment
  • The noise level in the work environment is usually moderate
  • Minimal exposure to fumes or grease or hazardous conditions
  • Frequently encounters stress due to responding to emergency calls

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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