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System Status Controller Jobs (NOW HIRING)

CONFIRE JPA

Dispatcher

Rialto, CA · On-site

$67K - $92K/yr

Desired Qualifications The ideal candidate will have current or previous experience as a Dispatcher or System Status Controller dispatching emergency response services with in San Bernardino County ...

Collabera

System Test Engineer

Tewksbury, MA · On-site

$60/hr

Ability to perform basic OS-level troubleshooting, including checking system status, collecting ... Ability to follow safety procedures and work within controlled test environments. Ability to lift ...

System One

Controller

Tulsa, OK · Remote

$110K - $140K/yr

Hybrid - onsite and remote System One has partnered with a growing and established manufacturing ... medical leave status, genetic information, veteran status, marital status, or any other ...

System One

Controller

Tulsa, OK · Remote

$110K - $140K/yr

Hybrid - onsite and remote System One has partnered with a growing and established manufacturing ... medical leave status, genetic information, veteran status, marital status, or any other ...

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$55K

$119.5K

$175.5K

How much do system status controller jobs pay per year?

As of Jul 10, 2026, the average yearly pay for system status controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Status Controller, and why are they important?

To thrive as a System Status Controller, you need strong analytical skills, spatial awareness, and the ability to make quick, informed decisions, typically supported by experience in emergency dispatch or logistics. Familiarity with Computer-Aided Dispatch (CAD) systems, GPS tracking, and radio communication tools is essential. Excellent communication, multitasking, and stress management abilities help you coordinate resources and respond effectively in high-pressure situations. These skills are crucial to ensure optimal deployment of emergency units, rapid response times, and public safety.

What is the difference between System Status Controller vs Network Operations Technician?

AspectSystem Status ControllerNetwork Operations Technician
CredentialsTypically requires certifications like CompTIA Network+ or similarRequires similar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentWorks in control rooms or data centers monitoring system statusesWorks in network operation centers managing network performance
Industry UsageCommon in IT, telecommunications, and data management sectorsCommon in telecommunications, internet service providers, and enterprise networks
Job FocusMonitoring system health, troubleshooting system issuesManaging network performance, resolving connectivity issues

The main difference between a System Status Controller and a Network Operations Technician lies in their focus areas. The System Status Controller primarily monitors and manages system health, while the Network Operations Technician concentrates on network performance and connectivity. Both roles require similar certifications and work environments, often within the same industries, but their specific responsibilities differ based on system versus network management.

What are System Status Controllers?

System Status Controllers are professionals responsible for monitoring and managing the operational status of public safety communication systems, such as those used by emergency services like police, fire, and ambulance. They coordinate the deployment of resources, manage incoming requests, and ensure efficient communication between different teams. Their work helps maintain the smooth operation of critical services and supports quick response times during emergencies.

How does a System Status Controller typically interact with emergency dispatch teams and field units during high-pressure situations?

System Status Controllers play a critical role in coordinating resources between emergency dispatchers and field units, especially when demand spikes or incidents escalate. They constantly monitor unit locations and call volumes, making real-time decisions to reposition ambulances and support teams for optimal coverage. Effective communication and quick problem-solving are essential, as controllers must relay updates promptly and adapt to changing circumstances to minimize response times. Collaborating closely with dispatchers and field personnel, they ensure resources are used efficiently and everyone stays informed under pressure.
More about System Status Controller jobs
What states have the most System Status Controller jobs? States with the most job openings for System Status Controller jobs include:
What job categories do people searching System Status Controller jobs look for? The top searched job categories for System Status Controller jobs are:
System Status Controller jobs near you
System Status Controller

System Status Controller

Richmond Ambulance Authority

Richmond, VA • On-site

Full-time

Posted 28 days ago

Job description

POSITION SUMMARY

The System Status Controller (SSC) is responsible for real-time monitoring, coordination, and support of emergency medical service (EMS) communications. Under the direction of the Communications Lieutenant, the SSC facilitates effective and timely call triage, unit deployment, status tracking, and coordination with public safety agencies to ensure optimal EMS system performance. The role requires high-level multitasking, attention to detail, and strict adherence to Emergency Medical Dispatch (EMD) protocols based on International Academies of Emergency Dispatch (IAED) standards. This position functions as an integral part of the Communications team and collaborates with other personnel to ensure uninterrupted operational coverage. It may also serve as a training preceptor for new communications staff upon meeting internal qualification standards.

POSITION DUTIES AND RESPONSIBILITIES

Emergency Call Management
  • Answer emergency and non-emergency calls for service and determine appropriate response level
  • Receive and triage a variety of call types, including medical emergencies, interfacility transfers, and mutual aid requests
  • Apply MPDS (Medical Priority Dispatch System) protocols to assign priority codes and pre-arrival instructions based on IAED standards
  • Accurately enter and update data in the Computer Aided Dispatch (CAD) system
  • Maintain caller contact as necessary to ensure scene safety and information updates
  • Utilize agency-approved technology platforms including CAD, radio consoles, and voice recording systems to manage and document communications activity
Unit Deployment and Status Control
  • Monitor and adjust ambulance deployment using System Status Management (SSM) principles
  • Assign and track emergency units based on availability, location, and acuity
  • Ensure all unit status changes (en route, on scene, clear) are updated promptly in the CAD system
  • Coordinate unit movements to maintain system readiness and coverage
  • Exercise sound judgment in deployment decisions within agency guidelines to prioritize life-threatening calls and maintain system balance
  • Monitor system efficiency and unit hour utilization (UHU) patterns and promptly notify the Communications Lieutenant of persistent inefficiencies, deployment imbalances, or operational delays
  • Initiate supervisory escalation in the event of protocol deviation, prolonged call processing, or system failure
Interagency Coordination
  • Maintain open communication with Field Operations personnel to support real-time deployment decisions and scene-level situational updates
  • Communicate with law enforcement, fire, hospitals, and other partners to relay critical scene or patient information
  • Monitor regional communications channels (e.g., 800 MHz system)
  • Relay resource requests to supervisors and activate additional resources as needed
Operational Support
  • Maintain situational awareness of system threats including severe weather, high-volume events, communication outages, or hospital diversions, and report them promptly to the Communications Lieutenant
  • Document response exceptions and deviations from standard unit availability or coverage plans in accordance with agency protocols
  • Notify Communications Lieutenant and/or Field Supervisors of critical incidents, system threats, or service disruptions
  • Participate in high-incident response, special event coordination, and contingency plans
  • Assist with hospital status tracking, diversions, and ETA notifications
Administrative and Quality Functions
  • Log unit downtime and out-of-service events in accordance with agency documentation protocols to support operational performance analysis
  • Complete all shift documentation accurately and on time
  • Support communications quality assurance reviews as directed
  • Attend required continuing education and maintain EMD and CPR certifications




MINIMUM REQUIREMENTS


Minimum Qualifications:

  • High school diploma or GED
  • Certified EMT in the Commonwealth of Virginia (or higher)
  • Emergency Medical Dispatcher (EMD) certification (or obtain within 6 months)
  • CPR certification
  • Strong verbal communication and multitasking skills
  • Ability to work under pressure in a fast-paced environment
  • Basic computer and typing proficiency
  • Valid VA Driver’s License

Preferred Qualifications:

  • Prior EMS, public safety, or dispatch experience
  • Knowledge of CAD and radio communication systems
  • Familiarity with regional geography and healthcare infrastructure

PHYSICAL DEMANDS

  • Must be able to sit and or stand for long periods.
  • Must be able to operate standard office equipment
  • Must be able to operate a multi-screen workstation, use radio headsets, and respond to visual and auditory alerts
  • Must be able to lift up to at least 25 pounds independently and 150 pounds with assistance
  • Must have substantial movements of the body, wrists, hands, and or fingers
  • Must be able to work in various environmental conditions as well as temperature changes
  • Required to have visual acuity to operate equipment
  • Must be able to perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication
PERFORMANCE EVALUATION

The System Status Controller is evaluated bi-annually by the Communications Lieutenant or designee based on performance metrics (e.g., call answer time, dispatch accuracy, protocol compliance), communication effectiveness, and reliability during routine and high-pressure operations.

CONDITIONS OF EMPLOYMENT

  • Subject to pre-employment and random drug screening, fingerprint-based background check, and physical ability test
  • Must maintain all required licenses and certifications as a condition of continued employment
  • Must adhere to agency confidentiality policies and ensure security of protected health information (PHI) in compliance with applicable federal and state laws
  • Comply with all legally mandated vaccinations and health screenings required for healthcare providers under federal, state, or local regulations
  • May be required to work nights, weekends, holidays, and during emergencies
  • Successful completion of a probationary period is required for all new hires

GENERAL POSITION PARAMETERS

  • Full-Time, Hourly, Non-Exempt
    • Target Pay Range: $25.00 - $28.96 per hour
  • Rotating - 12-hour shifts, 42 Hours per week average
  • Days, Nights, weekends, holidays