System Administrator
Salary Range: $60k to $78k
Position Overview
We are seeking an experienced System Administrator who can confidently handle a wide range of technical issues with little to no supervision. This role serves as an escalation point for other technicians and plays a key role in supporting both onsite and remote client environments. If you thrive in fast-paced IT environments and enjoy solving complex technical problems, this role is for you.
Key Responsibilities
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Independently resolve complex technical issues, including:
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Workstation operating system issues (Windows & macOS)
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Printer issues of any kind
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Standard business applications (Microsoft Office, Adobe, etc.)
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Line-of-business applications such as SAGE ERP and QuickBooks, including coordination with vendors for niche applications
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Advanced server-related issues
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Basic to intermediate networking issues
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Serve as an escalation point for other technicians
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Support and troubleshoot Microsoft 365 and Azure environments
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Manage and support virtualized environments using VMware and Hyper-V
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Participate in an on-call rotation to provide after-hours and weekend support
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Deliver professional, high-quality support to clients both onsite and remotely
Required Qualifications
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Willingness to work full-time on-site, either at the company office or client locations
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Minimum 5 years of experience in IT Support or a similar role
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Strong experience troubleshooting Windows and macOS
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Experience with Windows Server 2016–2025
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Hands-on experience with VMware and Hyper-V
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Experience supporting Microsoft 365 and Azure
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Basic knowledge of:
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Proficiency supporting:
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Microsoft Office & Adobe products
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Active Directory
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Backup solutions
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Endpoint cybersecurity tools
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Mobile devices and various business applications
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Valid driver’s license, vehicle insurance, and access to a reliable vehicle for client visits
Preferred Qualifications
Key Performance Indicators (KPIs)
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Utilization: Percentage of working time billed to client tickets
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CSAT: Client satisfaction scores from ticket surveys
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Quality Score: Evaluations conducted by the training and quality team
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First-Touch Resolution: Tickets resolved with a single time entry