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Surveillance Operator Jobs in Virginia (NOW HIRING)

Allied Universal

Surveillance Investigator

Richmond, VA

$21 - $23/hr

The Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance ...

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Surveillance Operator information

See Virginia salary details

$11

$17

$22

How much do surveillance operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for surveillance operator in Virginia is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.00 per hour, depending on experience, location, and employer.

What is a surveillance operator?

Surveillance operators are professionals responsible for monitoring activity within establishments, such as casinos, retail stores, or security firms, using video and audio equipment. Their main job is to detect suspicious behavior, prevent theft or fraud, and ensure the safety of people and assets. They work in secure rooms, observing live camera feeds and recording incidents for further review. Surveillance operators may also coordinate with security personnel or law enforcement if they observe illegal or dangerous activities.

What are the responsibilities of a surveillance operator?

The responsibilities of a surveillance operator are to monitor the security video system at a casino or hotel casino, observe the movements and activities of the employees and patrons, and protect the establishment’s property. Whenever you observe issues, you direct security personnel, such as the pit boss, to intervene. Your main duties are to make sure there is not cheating or theft occurring at the gaming tables, either by gamers or the dealers, but you are also responsible for monitoring other problems, such as disorderly conduct.

What are some typical challenges faced by a surveillance operator in maintaining effective vigilance during long shifts?

Surveillance Operators often work extended shifts, which can make staying alert and focused a challenge, especially during quieter periods. To maintain vigilance, operators use rotation schedules, regular breaks, and ergonomic equipment to reduce fatigue. Adapting to rapidly changing situations and distinguishing between normal and suspicious activities also requires strong attention to detail and continuous training. Working collaboratively with security teams and management helps ensure that any potential threats are promptly identified and addressed.

What are the key skills and qualifications needed to thrive as a surveillance operator, and why are they important?

To thrive as a Surveillance Operator, you need keen observational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or law enforcement. Familiarity with closed-circuit television (CCTV) systems, video monitoring software, and incident reporting tools is typically required. Strong ethical judgment, discretion, and the ability to communicate clearly are vital soft skills for this role. These skills and qualities are crucial for ensuring the safety and security of people and property by effectively detecting and responding to suspicious activities.

What is the difference between Surveillance Operator vs Security Guard?

AspectSurveillance OperatorSecurity Guard
Required CredentialsHigh school diploma, CCTV operation training, security certificationsHigh school diploma, security guard license
Work EnvironmentMonitoring security cameras, surveillance roomsPatrolling premises, physical presence on-site
Employer & Industry UsageSecurity firms, retail, corporate facilitiesCommercial, residential, retail, industrial sites
Common Search & ComparisonYesYes

While both Surveillance Operators and Security Guards focus on safety, Surveillance Operators primarily monitor security footage and detect suspicious activity remotely, whereas Security Guards provide physical security through patrols and on-site presence. The roles often overlap in security settings, but their core responsibilities and work environments differ.

More about Surveillance Operator jobs

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For Surveillance Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Surveillance Operator jobs in Virginia look for?

The top searched job categories for Surveillance Operator jobs in Virginia are:

What are popular job titles related to Surveillance Operator jobs in VA?

For Surveillance Operator jobs in VA, the most frequently searched job titles are:

Surveillance Operator jobs near you
Infographic showing various Surveillance Operator job openings in Virginia as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,962 per year, or $17.8 per hour.

Surveillance Investigator

Allied Universal® Compliance and Investigations

Richmond, VA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities.

  • Document and report observations, activities, and relevant information clearly and concisely.

  • Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts.

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,608 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.


Job Description

Allied Universal® is hiring a Surveillance Investigator. The Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance claim.

  • Pay Rate: $21 - $23 / hr 
  • Private Investigator’s license required prior to applying. 
  • Must possess a valid driver's license with at least one year of driving experience 

RESPONSIBILITIES:

  • Conduct independent investigations of insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability
  • Utilize various surveillance techniques and equipment to monitor subjects covertly
  • Document and report observations, activities, and any relevant information in a clear and concise manner
  • Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts
  • Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations

QUALIFICATIONS (MUST HAVE):

  • High school diploma or equivalent
  • Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course
  • Minimum of one (1) year of verifiable work experience, preferably involving investigations or other protective service-related field
  • Flexibility to work varied and irregular hours/days including weekends and holidays
  • Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors
  • Proficient in utilizing laptop computers, video cameras and cell phones
  • Capable of maintaining focus and multitasking effectively in a dynamic environment
  • Demonstrated ability to manage stressful situations with composure and professionalism
  • Ability to work in a very independent environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Associate’s Degree or higher, preferably in Criminal Justice
  • Security/Loss Prevention experience
  • Military experience
  • Law enforcement experience
  • Prior insurance investigations experience
  • Prior educational or professional incident reporting and/or investigations experience

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Seven paid holidays annually, sick days available where required by law
  • Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1666094

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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