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Support Technical Support Jobs (NOW HIRING)

Power Monitors, Inc

Technical Support Manager

Virginia, IL · On-site

$100 - $125/hr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Wholesale Distributor - Broward County

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$24 - $26/hr

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Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

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Technical Support Engineer

Concord, NC · On-site

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Computech Corporation

Technical Support

Essex, VT · On-site

$38K - $48K/yr

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Boulder, CO · On-site

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Solovis

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Technical Support Specialist

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$25 - $27/hr

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Technical Support Specialist

Allen, TX · On-site

$25 - $27/hr

We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic ...

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Support Technical Support information

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How much do support technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for support technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Support Technical Support vs Customer Service Representative?

AspectSupport Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeCommunication skills, customer service training
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, technology, software companiesRetail, telecom, hospitality
Common Search & ComparisonTechnical skills, troubleshootingCustomer interaction, service quality

Support Technical Support roles focus on troubleshooting technical issues, requiring technical certifications and knowledge. Customer Service Representatives handle customer interactions, emphasizing communication skills. While both roles involve assisting customers, Support Technical Support is more technical, whereas Customer Service Representatives focus on service experience.

What does a support technical support do?

A support technical support professional provides assistance to users by troubleshooting hardware and software issues, resolving technical problems, and guiding customers through solutions. They often use remote tools, knowledge bases, and communication skills to ensure systems function properly and customer needs are met.

What cities are hiring for Support Technical Support jobs?

Cities with the most Support Technical Support job openings:

What states have the most Support Technical Support jobs?

States with the most job openings for Support Technical Support jobs include:

What are popular job titles related to Support Technical Support jobs?

For Support Technical Support jobs, the most frequently searched job titles are:

Technical Support Manager

Virginia, IL • On-site

Power Monitors, Inc
Utilities • 11 - 50 employees
Learn more about Power Monitors, Incexternal

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Technical Support Manager

Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering

Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!

Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.
What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching
About Power Monitors, Inc.

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

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