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Support Manager Jobs in Simpsonville, SC (NOW HIRING)

Truleo, Inc.

Support Engineer

Greenville, SC · On-site

$80 - $100/hr

Ability to manage multiple customer implementations simultaneously * Comfortable working in a ... Experience supporting SaaS products * Familiarity with public safety, law enforcement, CJIS, or ...

Home Depot

Store Support

Easley, SC · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Spartanburg, SC · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenville, SC · On-site

$14 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Spartanburg, SC · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenville, SC · On-site

$14 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Simpsonville, SC · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenville, SC · On-site

$14 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenville, SC · On-site

$14 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greer, SC · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Spartanburg, SC · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenville, SC · On-site

$14 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greer, SC · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greenville, SC · On-site

$14 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Simpsonville, SC · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Spartanburg, SC · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Easley, SC · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Simpsonville, SC

Support Manager information

See Simpsonville, SC salary details

$19.9K

$60.2K

$107.2K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Simpsonville, SC is $60,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $80,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Simpsonville, SC?

The most popular types of Support jobs in Simpsonville, SC are:

What job categories do people searching Support Manager jobs in Simpsonville, SC look for?

The top searched job categories for Support Manager jobs in Simpsonville, SC are:

What cities near Simpsonville, SC are hiring for Support Manager jobs?

Cities near Simpsonville, SC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Simpsonville, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $60,178 per year, or $28.9 per hour.

Support Engineer

Truleo, Inc.

Greenville, SC • On-site

$80 - $100/hr

Other

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

About TRULEO

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States. We help patrol officers, investigators, and command staff save time, solve more cases, and make better decisions through AI-powered reporting, investigations, and department intelligence.

Our platform connects to the systems agencies already use - including CAD, RMS, body-worn cameras, jail systems, and other public safety applications - to deliver actionable intelligence without requiring agencies to replace existing technology.

About the Role

We’re looking for a technically-minded Support Engineer to own the operational success of TRULEO’s connectors and AI agents.

You’ll work directly with customer IT teams to deploy, support, and optimize TRULEO within customer environments. From onboarding new agencies to monitoring connector health and troubleshooting technical issues, you’ll ensure customers get the most out of the platform while serving as the technical bridge between Customer Success and Engineering.

This role is ideal for someone who enjoys solving technical problems, working directly with customers, and improving operational processes. You won’t be developing new connectors or writing production software, but you’ll own everything required to successfully deploy, maintain, and support them.

What You’ll Do
  • Lead customer onboarding for TRULEO connectors and AI agents from planning through production deployment
  • Coordinate with customer IT teams to install agents, configure environments, provision accounts, and validate access
  • Troubleshoot installation, networking, authentication, and configuration issues
  • Validate customer credentials and resolve deployment blockers quickly
  • Monitor connector health and proactively resolve outages, expired credentials, and infrastructure issues
  • Follow up with customer IT teams to remediate offline systems and maintain reliable integrations
  • Configure AI workflows, prompts, reports, and customer‑specific settings using existing TRULEO capabilities
  • Work directly with customers to optimize their deployments and improve AI performance
  • Track customer deployments and technical issues through Jira and internal operational tools
  • Escalate engineering issues with complete technical documentation while independently resolving operational issues whenever possible
  • Identify opportunities to improve processes and automate repetitive operational work
What We’re Looking For
  • Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer‑facing technical role
  • Strong troubleshooting and problem‑solving skills
  • Experience working directly with customer IT departments
  • Familiarity with Windows administration, networking fundamentals, authentication, permissions, and enterprise software deployments
  • Excellent communication and organizational skills
  • Ability to manage multiple customer implementations simultaneously
  • Comfortable working in a fast‑paced startup environment
  • Experience with Jira or similar ticketing systems
Nice to Have
  • Experience deploying on‑premise or hybrid enterprise software
  • Experience with Windows Server, Active Directory, virtual machines, SSO, and networking
  • Experience supporting SaaS products
  • Familiarity with public safety, law enforcement, CJIS, or government technology environments
  • SQL, scripting, or automation experience
  • Experience working with AI‑powered software
What Success Looks Like

Within your first year, you will:

  • Own day‑to‑day support and operations for customer connectors and AI agents
  • Reduce deployment timelines through operational improvements
  • Improve connector uptime through proactive monitoring and customer follow‑up
  • Help customers realize value from TRULEO fasterBuild repeatable processes that allow TRULEO to scale deployments across a rapidly growing customer base
Why TRULEO?
  • Help build the future of AI for public safety
  • Work directly with agencies making a real impact in their communities
  • Join a fast‑growing startup where you’ll have meaningful ownership from day one
  • Competitive compensation
  • Health benefits
  • 401(k)
  • Paid time off
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