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Support Manager Jobs in Sheffield, AL (NOW HIRING)

Home Depot

Store Support

Florence, AL

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Florence, AL · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Sheffield, AL

Support Manager information

See Sheffield, AL salary details

$20.1K

$60.8K

$108.3K

How much do support manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for support manager in Sheffield, AL is $60,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What cities near Sheffield, AL are hiring for Support Manager jobs? Cities near Sheffield, AL with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Sheffield, AL as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,769 per year, or $29.2 per hour.
Service Operations Assistant

Service Operations Assistant

FilterPro USA, LLC

Florence, AL • On-site

$12 - $13/hr

Full-time

Posted 28 days ago

Job description

Position Summary
The Operations Support Assistant provides administrative and operational support to the VP, Inventory Manager, and Service Operations Support Manager. This position focuses on internal operational support, data entry, reporting, and workflow coordination to help maintain efficient daily operations across the service department.
This role is primarily office-based with limited customer interaction and supports internal teams by ensuring schedules, tickets, reports, and inventory information are accurately maintained within company systems.
Key Responsibilities
Administrative Support
  • Provide day-to-day administrative support to leadership and operations teams
  • Answer incoming phone calls and direct calls to the appropriate department or team member
  • Assist with special projects and operational tasks as assigned
  • Maintain organized digital and physical records

Scheduling & System Support
  • Enter pre-built schedules into the company system
  • Add warehouse tickets or dump tickets to technician schedules upon request
  • Move tickets between technicians when directed by management
  • Assist with maintaining accurate service schedules and ticket information

Reporting & Documentation
  • Run and distribute daily operational reports
  • Pull invoices and service documentation as requested
  • Assist with operational tracking and internal reporting
  • Ensure accurate data entry and recordkeeping within company software

Inventory Support
  • Enter inventory transactions into company systems
  • Assist Inventory Manager with inventory tracking and administrative tasks
  • Maintain accurate inventory-related documentation

Operational Coordination
  • Support workflow between operations, inventory, and leadership teams
  • Assist with maintaining operational organization and efficiency
  • Help ensure data accuracy across service and inventory systems

Qualifications
  • Strong organizational and multitasking skills
  • High attention to detail and accuracy
  • Strong computer and data entry skills
  • Proficient in Microsoft Office (Excel, Outlook, Word)
  • Ability to work independently and manage multiple priorities
  • Strong internal communication skills

Preferred Experience
  • Administrative or operations support experience
  • Experience working with scheduling or service management software
  • Basic inventory or warehouse support experience
  • Experience in service-based or logistics environments preferred

Performance Expectations
  • Maintain accurate data entry and reporting
  • Ensure schedules and ticket updates are completed timely
  • Support efficient operational workflow
  • Maintain organized and accurate documentation
  • Provide dependable internal support to management and operations teams

Reporting Structure
Reports To:
  • Service Operations Support Manager

Supports:
  • VP
  • Inventory Manager
  • Service Operations Support Manager

Works Closely With:
  • Dispatch
  • Regional Managers
  • Technicians
  • Warehouse Team

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