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Support Manager Jobs in Leeds, AL (NOW HIRING)

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Posted today

Birmingham

Unit Manager - Sales Support

Birmingham, AL · On-site

BASIC FUNCTION Coordinate and manage overall application-processing procedures to ensure seamless administration of consumer information in support of annual sales goals. Direct and develop skills ...

Brookwood Baptist Health

Mgr, ITCE Products

Homewood, AL · On-site

$110 - $150/hr

This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Position Summary The Manager, ITCE Products is responsible for ITCE ...

Baptist Health

Mgr, ITCE Products

Homewood, AL · On-site

$110 - $150/hr

This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Position Summary The Manager, ITCE Products is responsible for ITCE ...

Baptist Health

Mgr, ITCE Products

Homewood, AL · On-site +1

The Manager, ITCE Products will lead team members directly and indirectly to deliver and support IT products across all Baptist Health system functions. Responsibilities Essential Functions * Manages ...

Onin Staffing

Production Support

Lincoln, AL · On-site

$15/hr

Support the client during production in different areas Skills and Experience: Work Experience: Candidate must have a valid drivers license. * Ability to work efficiently in a fast-paced environment

Taylor Group

Equipment Support

Bessemer, AL · On-site

The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Leeds, AL

Support Manager information

See Leeds, AL salary details

$20.5K

$61.9K

$110.4K

How much do support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for support manager in Leeds, AL is $61,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $83,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Leeds, AL are hiring for Support Manager jobs?

Cities near Leeds, AL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Leeds, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,928 per year, or $29.8 per hour.

Support Manager (Westover)

Westover, AL • On-site

Vapor Thrift Store
201 - 500 employees
Learn more about Vapor Thrift Storeexternal

$15 - $17/hr

Other

Posted 19 hours ago

Posted today

Job description

Capability Requirements:  The individual must…


  1. Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.”
  2. Embody and embrace our Values…
  • Urgent Pursuit
  • Sacrificial Service
  • Intentional Development
  • Clear Communication
  • Complete Alignment
  • Excellent Execution
  1. Must be:
    1. Highly organized and able to work at an efficient and high output
    2. Knowledgeable of, or a growing knowledge of the items in their department(s)
    3. Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
    4. Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements: 

This position will require between 35-40 hours per week depending on need and availability.


Travel Requirements:

Zero to minimal local travel is required


Position Duties

  • Excellent Customer Service
    • Greet every customer and treat them with respect, optimism and joy at all times.
    • Answer any and all questions for customers.
    • Assist with any customer needs.
    • Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
    • Share the vision and mission of Vapor Ministries with customers.
  • Processing and Receiving
    • Quickly and efficiently sort, price and stock items in your department(s).
    • Meet daily, weekly and monthly processing goals to drive revenue generation.
    • Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
    • Willing assist in all areas whenever needed to ensure efficient store operations
  • Opening and Closing
    • Must open/close at least 1 day per week.
    • If scheduled to open or close, perform and complete the opening/closing checklist procedures
  • Housekeeping
    • Ensure a properly organized workspace during operating hours.
    • Close department processing station and leave it organized, stocked, and ready to be used the next work day.
  • Cultural Leadership
    • Drive culture formation in team members via cultural development systems
    • Drive Purpose, Mission and Values engagement with team members
    • Drive cultural accountability via regular meetings with team members


Disclaimer:  Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).