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Support Manager Jobs in Sheffield, AL (NOW HIRING)

With your support, you'll empower our store leaders to create an exceptional shopping experience for our customers. Other responsibilities of the District Manager position include, but are not ...

Supports and ensure local deployment and utilization of companywide systems such as SAP Quality Management. Utilizes operations and quality data to drive change. Develops, fosters and maintains ...

Supports and ensure local deployment and utilization of companywide systems such as SAP Quality Management. Utilizes operations and quality data to drive change. Develops, fosters and maintains ...

Shift Manager

Florence, AL

$13.50 - $17/hr

The Shift Manager provides quality customer service and food products using standards set by ... We offer a comprehensive range of benefits designed to support your overall well-being, including ...

Shift Manager

Muscle Shoals, AL · On-site

$13.25 - $16.75/hr

The Shift Manager provides quality customer service and food products using standards set by ... We offer a comprehensive range of benefits designed to support your overall well-being, including ...

Shift Manager

Florence, AL

$13.50 - $17/hr

The Shift Manager provides quality customer service and food products using standards set by ... We offer a comprehensive range of benefits designed to support your overall well-being, including ...

With your support, you'll empower our store leaders to create an exceptional shopping experience for our customers. Other responsibilities of the District Manager position include, but are not ...

With your support, you'll empower our store leaders to create an exceptional shopping experience for our customers. Other responsibilities of the District Manager position include, but are not ...

Support daily store operations to ensure sales goals, customer experience standards, and ... Time Management & Prioritization * Adaptability in a Fast-Paced Retail Environment Why Join Citi ...

Support daily store operations to ensure sales goals, customer experience standards, and ... Time Management & Prioritization * Adaptability in a Fast-Paced Retail Environment Why Join Citi ...

Shift Manager

Muscle Shoals, AL

$13.25 - $16.75/hr

The Shift Manager provides quality customer service and food products using standards set by ... We offer a comprehensive range of benefits designed to support your overall well-being, including ...

Maintain vendor relationships to support store and inventory objectives * Ensure adherence to all ... Experience managing overall financial performance * Familiarity with point-of-sale systems and ...

Offering a range of services including Critical Process Cleaning, Building & Process Equipment Maintenance, HVAC & Mechanical, Production Support, and Wastewater Management; MacLellan is Best People ...

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

Support profitability by following cash control procedures, helping manage inventory, and receiving truck orders What You Bring * At least 18 years of age * High School Diploma or GED preferred

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

Support profitability by following cash control procedures, helping manage inventory, and receiving truck orders What You Bring * At least 18 years of age * High School Diploma or GED preferred

Shift Manager

Russellville, AL

$11.50 - $14.75/hr

Support profitability by following cash control procedures, helping manage inventory, and receiving truck orders What You Bring * At least 18 years of age * High School Diploma or GED preferred

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

Support profitability by following cash control procedures, helping manage inventory, and receiving truck orders What You Bring * At least 18 years of age * High School Diploma or GED preferred

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Support Manager information

See Sheffield, AL salary details

$20.1K

$60.8K

$108.3K

How much do support manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for support manager in Sheffield, AL is $60,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What cities near Sheffield, AL are hiring for Support Manager jobs? Cities near Sheffield, AL with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Sheffield, AL as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,769 per year, or $29.2 per hour.
District Manager

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago


Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,443 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers


Job description

Your customer-focused mindset and strong ability to unite, connect, and lead teams make you the right person for our District Manager in Training position. Join our team today and let’s create a positive, lasting impact on the communities we serve.

Your Role at Dollar Tree:

As a District Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to oversee the operations of multiple stores in partnership with Store Managers assigned to your district. With your support, you’ll empower our store leaders to create an exceptional shopping experience for our customers. Other responsibilities of the District Manager position include, but are not limited to, the following:

  • Develop store leaders that deliver shopping experiences that exceed customer expectations
  • Analyze district sales results and trends to increase sales
  • Maintain inventory mix and merchandise presentation to maximize sales in each store
  • Partner with store managers to recruit and train new associates
  • Foster the growth and development of associates into leadership roles
  • Manage payroll hours
  • Ensure Store Managers are maintaining cash control, including conducting regular store audits
  • Ensure Store Managers are managing inventory shrinkage appropriately and monitor inventory shrinkage throughout your district
  • Provide exceptional customer service and ensure stores are professional, safe, respectful, and friendly environments
  • Develop meaningful relationships with the associates, leaders, and communities you serve
  • Travel up to 50% of the time with occasional overnight stays to support and oversee store operations across your district

Your Skills and Experience:

  • Leadership and supervisory experience are required
  • Experience with merchandising is required
  • Previous recruiting experience is required
  • Excellent communication skills required
  • Must possess a valid driver’s license
  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
  • Multi-unit retail management experience, preferably dealing with hardlines/variety merchandise is preferred

Here, your hard work pays off in more ways than one!

When you successfully meet your performance goals, you’ll earn a quarterly bonus!


Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

  • Employee Assistance Program
  • Paid time off
  • Retirement plans with matching contributions
  • Employee Stock Purchase Program
  • Educational Assistance
  • Access to PerkSpot, an employee discount platform for goods and services
  • And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you. Join our team and discover The Value of You.

Dollar Tree Stores, Inc. is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree Stores, Inc. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree Stores, Inc. is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full timeFlorence, AlabamaField LeadershipDollar Tree

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Get the full story on Breakroom


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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US