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Support Manager Jobs in Santa Rosa, CA (NOW HIRING)

IRIOC

Employment Coach - Santa Rosa

Sebastopol, CA · On-site

$24/hr

The Employment Coach will support their manager in gathering information during their supports that lead to meaningful and Individualized Support Plans (ISP) for the people we serve. * The Employment ...

Rack and Riddle

Production Coordinator II

Healdsburg, CA · On-site

$25 - $29/hr

Updates management reporting data and reviews for accuracy. * Supports planning and process for production lines. * Supports administration of site processes. * Troubleshoots and fixes any system ...

Home Depot

Store Support

Rohnert Park, CA · On-site

$16.50 - $20.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Napa, CA · On-site

$21 - $23/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Windsor, CA · On-site

$16.50 - $20.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Santa Rosa, CA · On-site

$20 - $22/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Santa Rosa, CA salary details

$24.6K

$74.2K

$132.3K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Santa Rosa, CA is $74,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $99,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Santa Rosa, CA? The most popular types of Support jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Support Manager jobs? Cities near Santa Rosa, CA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Santa Rosa, CA as of May 2026, with employment types broken down into 83% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,236 per year, or $35.7 per hour.
Regional Support Supervisor - Novato, CA

Regional Support Supervisor - Novato, CA

Anywhere Real Estate

Novato, CA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Anywhere Real Estate rating

8.0

Company rating: 8.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

49th of 152 rated real estate companies

Job description

Summary: The Regional Support Specialist Supervisor provides critical administrative, operational and customer service support to our branch offices, leaders, and agents in their pod of offices they oversee.  This role will serve as the first point of escalation for questions and issues.  The Supervisor will manage the workflow of the team and ensure there is coverage in all offices.  They will provide coaching to the Regional Support Specialists in their pod.  In addition to Supervisor responsibilities the role will serve as an RSS in a particular office.  The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives. 

Essential Job Duties: 

Lead Expectations:  

  • Serve as the first point of escalation for questions and issues.  
  • Manage RSS workflow and employee absences.  
  • Coach RSS's within pod as opportunities arise 
  • Liaison to Branch Managers in your pod 
  • Support RSS Leadership with performance feedback 
  • Manage RSS Team huddles in your pod. 
  • Manage compliance issues. 
  • Work on special projects as needed 

Office Organization (includes, but not limited to):  

  • In collaboration with our facilities and IT partners, ensure all items in the office remain in working order 
  • Ensure needed office supplies are sufficiently stocked and organized, mail is distributed  
  • Greet and direct agents/customers as needed 

 Agent Support (includes, but not limited to):  

  • Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business  
  • Support Agents with any technology, process or operationally related questions 
  • Promote a friendly, inclusive office culture that reinforces our agent value proposition  
  • Work with Agent Onboarding Team as needed to support agent onboarding process 

Transaction Support (non CES) (includes, but not limited to):  

  • Ensure our agents' transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided  
  • Scan physical checks as needed 
  • Point of contact as needed for following up on missing documentation or escalation of transactional issues. 
  • Database entry and updates - MLS, Transaction Manager  
  • Ensure our agent's transactions are complete for compliance, commission payments are timely and adjustments are avoided 
  • Systems review of Trident and transaction manager, issue resolutions submitted through OnBase 

Branch Leader Support (includes, but not limited to):   

  • Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture 

Other Duties:  

  • Other duties as assigned. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Qualifications:

  • 2 or more years of in office branch support experience
  • 1 or more years customer service experience preferred; Prior Real Estate office experience preferred. 
  • Strong written and verbal communication skills 
  • Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software. 
  • Proficiency with Microsoft Office 
  • Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams. 
  • Customer focused, delivery oriented, ability to multi-task. 
  • Willingness to be "nimble" and adjust priorities as needed.

Anywhere is proud to offer a comprehensive benefits package to our employees including:   

  • Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D   
  • 401(k) savings plan with company match   
  • Paid Time Off to Include Holidays, Vacation Time, and Sick Time   
  • Paid Family & Paternity Leave   
  • Life Insurance   
  • Business Travel Accident Insurance   

  • All employees receive access to LinkedIn Learning   

  • Employee Referral Program   
  • Adoption Assistance Program   
  • Employee Assistance Program   
  • Health and Wellness Program and Incentives   
  • Employee Discounts   
  • Employee Resource Groups  
Coldwell Banker is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc.(NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estateBetter Homes and Gardens Real Estate,Century 21,Coldwell Banker,Coldwell Banker Commercial,Corcoran,ERA, andSotheby's International Realty , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.  Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.  Read more about our company culture and values in our annual Impact Report.  

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

  • Great Place to Work
  • Forbes World's Best Employers
  • Newsweek World's Most Trustworthy Companies
  • Ethisphere World's Most Ethical Companies

What Anywhere Real Estate employees say

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