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Support Manager Jobs in Sandy, UT (NOW HIRING)

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

Moog

IT Site Support Technician II

Salt Lake City, UT

$26.45 - $33.66/hr

You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Sandy, UT

Support Manager information

See Sandy, UT salary details

$21.4K

$64.5K

$115K

How much do support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for support manager in Sandy, UT is $64,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Sandy, UT? The most popular types of Support jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Support Manager jobs? Cities near Sandy, UT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,522 per year, or $31 per hour.

Regional Field Support Manager Veterinary Diagnostics

IDEXX Laboratories

Salt Lake City, UT • Remote

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

IDEXX Laboratories rating

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

68th of 120 rated laboratories

Job description

The Regional Field Support Manager leads and supports a team of Veterinary Diagnostic Field Support Representatives (FSR) to provide excellent customer experience.

Why this role matters:

We build some of the most innovative products in the veterinary diagnostic and software industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools relyonField Support Representatives(FSR)to teach them how to make the best use of these analyzers, products, services, and software through education.

Learn more about Field Support:https://careers.idexx.com/us/en/field-support-representatives

In this role:

  • You will develop the team and provide ongoing coaching to drive performance.
  • You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
  • You will implement strategies to achieve quarterly commercial goals.
  • You will coordinate resources and help employees with territory management to support customer loyalty and growth.
  • You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships.
  • You will adhere to and model the IDEXX Purpose & Guiding Principles.
  • You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
  • You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

What you need to succeed:

  • Have the ability to travel 50%
  • 5 or more years of leadership experience, preferably leading remote field service teams
  • Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects - it's essential your strengths lie with influencing, planning and coordinating.
  • You have fantastic customer service skills including discovering and exploring customers' needs, experience working with customers and maintaining good customer relationships.
  • You have strong management skills and have the ability to give developmental feedback in a coaching environment.
  • Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
  • You're a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.

What you can expect from us:

  • Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
  • A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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