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Support Manager Jobs in Salem, OR (NOW HIRING)

The Regional Support Specialist is responsible for a variety of duties related to the overall care ... IDD Program Manager Requirements: High school graduate or equivalent. Current Oregon Driver ...

ROO Manager

Salem, OR · On-site

$27 - $33.75/hr

The Manager exhibits a spirit of cooperation, showing adaptability and flexibility while supporting organizational policies, procedures, and goals and is also responsible for developing and ...

Familiarity with CRM systems, ticketing platforms, and remote support tools. * Collaborative team player with a positive attitude. * Ability to manage priorities and meet deadlines in a fast-paced ...

Familiarity with CRM systems, ticketing platforms, and remote support tools. * Collaborative team player with a positive attitude. * Ability to manage priorities and meet deadlines in a fast-paced ...

Familiarity with CRM systems, ticketing platforms, and remote support tools.* Collaborative team player with a positive attitude.* Ability to manage priorities and meet deadlines in a fast‐paced ...

Familiarity with CRM systems, ticketing platforms, and remote support tools. * Collaborative team player with a positive attitude. * Ability to manage priorities and meet deadlines in a fast-paced ...

DSP (Direct Support Professional)

Salem, OR · On-site

$15 - $18.25/hr

Consult the House Manager or Behavior Support Specialist (BSS) if further clarity is needed at any time. * Learn the individual's routines, likes and dislikes, and behavior triggers. * Build positive ...

Showing results 41-60

Support Manager information

See Salem, OR salary details

$22.6K

$68.2K

$121.6K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Salem, OR is $68,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $91,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Salem, OR?

The most popular types of Support jobs in Salem, OR are:

What job categories do people searching Support Manager jobs in Salem, OR look for?

The top searched job categories for Support Manager jobs in Salem, OR are:

What cities near Salem, OR are hiring for Support Manager jobs?

Cities near Salem, OR with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Salem, OR as of July 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $68,325 per year, or $32.8 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Key responsibilities

  • Perform routine office support work and clerical tasks such as answering phones, preparing correspondence, and managing office schedules.

  • Assist clients with paperwork, check them in for appointments, and process payments while maintaining confidentiality.

  • Enter client information and payments into the database, and act as a liaison for clients, personnel, and referral sources.


Job description

Bridgeway Community Health

is currently seeking a qualified

Administrative Support Specialist

Come join our growing administrative support team who all have a passion to see lives changed and relationships restored!

As the Administrative Support Specialist, you will perform a variety of routine office support work and clerical tasks in partnership with our elite team of professionals who provide hope and restoration to youth who are often mislabeled and misjudged.

Primary Purpose

Performs a variety of routine office support work and clerical tasks according to procedures, rules and methods that can be readily learned on the job.

Essential Duties and Responsibilities

  • Receives and transfers business calls on a multi-line phone system, provides information and answers general inquiries about BCH services and programs, and transfers calls to proper sources.
  • Prepares written correspondence under confidentiality requirements to communicate with referral sources, court representatives, clients, and other community contacts.
  • Greets the clients and the general public. Assists clients and general public with filling out paperwork and forms; directs clients to appropriate staff.
  • Schedules appointments for clients with appropriate staff members; maintains office schedules and calendars.
  • Checks clients in for individual and group appointments.
  • Accepts client payments and provides receipts of both payment and the client encounter. Enters payment data into the client database.
  • Operates standard office equipment (copier, fax, word processor) with minimal instruction.
  • Files to existing filing systems distribute and process mail, urinalysis results, correspondence, and materials.
  • Acts as a liaison for clients, personnel, and referral sources.
  • Completes client enrollment process by entering new or returning client demographic, payer and program information into the client database.
  • Administers and processes all petty cash transactions according to the policies and procedures set by the Finance department.

Other Duties and Responsibilities

  • Attends staff meetings and works as a team member to identify and implement quality of services.
  • Performs other duties as assigned.

Minimum Qualifications and Experience

Experience, Education and Credentials

  • Typically requires a high school diploma or equivalent.
  • At least one year of relevant experience performing front desk receptionist or clerical work.

Knowledge, Skills and Abilities

  • Excellent interpersonal communication skills and strong computer and time management skills are required to work effectively.
  • Intermediate understanding of federal and state confidentiality, record retention and HIPAA requirements.

Other Required Qualifications

  • Must be able to pass a criminal background check.

Specialized equipment used in this job.

Personal computer for word processing and multi-line telephone for answering telephone calls.

Benefits

  • Paid Holidays
  • Medical, Vision and Dental Coverage
  • 5% employer match 401(k) Retirement Savings Plan (Pre & Post-Tax Options)
  • Corporate Fitness Membership subsidy
  • Employer-Sponsored Life, Accidental Death, Critical Illness, Long-Term Disability Coverage
  • Generous Paid Time Off (PTO) Plan
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Internal Growth Opportunities

Compensation

  • Will depend on experience and credentials.
  • An additional stipend is available for Spanish/English bilingual employees

About Bridgeway Community Health

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and/or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

For 10 years, Bridgeway Community Health has been honored to be designated by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Council on Accreditation

Bridgeway Community Health has achieved accreditation, meeting the highest national standards in professional performance!

If this sounds like an environment for you, come join our team!

EOE AA M/F/Vet/Disability