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Support Manager Jobs in Ridgway, PA (NOW HIRING)

Direct Support Professional

Saint Marys, PA · On-site

$11.75 - $14.25/hr

Immediately reports any changes or problems in the Individuals condition to manager. Required to ... Support the individuals' preferences and ensure their interests are honored. Assist individuals in ...

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Support Manager information

See Ridgway, PA salary details

$16.3K

$49.2K

$87.7K

How much do support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for support manager in Ridgway, PA is $49,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $66,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Ridgway, PA are hiring for Support Manager jobs? Cities near Ridgway, PA with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Ridgway, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,222 per year, or $23.7 per hour.

Direct Support Professional

Aveanna Healthcare

Saint Marys, PA • On-site

$11.75 - $14.25/hr

Part-time

Re-posted 15 days ago


Aveanna Healthcare rating

6.7

Company rating: 6.7 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

62nd of 240 rated social care providers


Job description

Overview
32-40 Hours/Week
Monday - Friday & Possibly Saturday
Assist with showering, cleaning, and taking clients out in the community.
Ability to transfer client into and out of wheelchair.
Transport clients in personal vehicle and get reimbursed for mileage.
Position Overview
Working in the home and/or a community environment the Direct Support Professional is responsible for the delivery of quality one-on-one services to intellectual and/ developmentally disabled individuals and working towards their outcome statement as outlined in the Individual Support Plan. Care may also involve activities of daily living and communication with other members of the individual's multi-disciplinary team.
Essential Job Functions
As a Direct Support Professional (DSP) you will professionally support adult or pediatric individuals with an intellectual and/or developmental disability where they live, work, or in other community settings, to promote their emotional, physical, and personal well-being.
Implement strategies to assist the individual in obtaining their outcome as stated in the (ISP) Individual Support Plan.
Complete documentation to substantiate services(s) being delivered. (EVV, daily service note).
Assist the Individual and the Individual's interdisciplinary team in the development and maintenance of the Individual's ISP (Individual Support Plan).
Immediately reports any changes or problems in the Individuals condition to manager.
Required to complete all documentation in accordance with state and program regulations, Aveanna HealthCare policies and procedures and any applicable accreditation standards.
Always adhere to confidentiality standards and professional boundaries.
Assist individuals reach their goals to be more independent by offering guidance, instruction, and role modeling.
Actively search for opportunities for those you serve to experience life in their homes and communities based on their hobbies and interests.
Support the individuals' preferences and ensure their interests are honored.
Assist individuals in the development of appropriate life skills necessary to reach their highest level of potential including interaction with others, cooking, housekeeping, budgeting, personal hygiene, etc.
Assist Individuals in living an everyday life.
Ensure the health and safety of the Individual.
Requirements
The desire to assist individuals to live life to its fullest
High school diploma or equivalency.
Active driver's license, current automobile insurance, current car registration and current car inspection if transporting
Willingness to accompany those you serve into the community and provide support and assistance in interactions while maintaining sensitivity to the civil and human rights and dignity of the individual.
Must be 18 or older.
Ability to work flexible hours as needed.
Eligibility for State Police Criminal Record Check and Child Abuse History Clearance.
FBI clearance required for individuals who do not meet PA residency requirements.
Other Skills/Abilities
Must be able to always adhere to confidentiality standards and professional boundaries
Ability to recognize incidents and report them
Ability to remain calm and professional in stressful situations
Attention to detail
Time Management
Strong commitment to excellence
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Physical Demands
Must be able to speak, write, read, and understand English
Occasional lifting, caring, pushing and pulling of up to 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Environment
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

What Aveanna Healthcare employees say

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About Aveanna

Sourced by ZipRecruiter

Aveanna Healthcare is one of the nation's leading providers of pediatric and adult homecare in the nation. We lead with clinical quality and compassion, delivering care in over 200 locations in 23 states. While we have a national presence, we are very much a local provider in each community we serve. Our stated mission is to revolutionize the way pediatric healthcare is delivered, one patient at a time, and we hope you will help us fulfill that mission by joining the 30,000 nurses who already call Aveanna home. Apply today.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US