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Support Manager Jobs in York, PA (NOW HIRING)

TAIT Careers

Client Support Manager

Lititz, PA · On-site

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

TAIT

Client Support Manager

Lititz, PA · On-site

$80 - $100/hr

As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with ...

Acclaim Systems

Desktop Support

Harrisburg, PA · On-site

Client endpoint support for laptops, tablets, and mobile phones * Creating PowerShell scripts for ... SCCM and MDM to manage Windows, iOS, and Android end user devices

LogiX-Guru

Tech Support

Harrisburg, PA · On-site

$37K - $46K/yr

This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. Client seeks someone ...

Hersheys

Staff Privacy Management

Hershey, PA · Remote

Supported by strategic grantmaking, product donations, cross brand collaboration, and strong ... Experience with Adobe Launch, Adobe Experience Manager, Salesforce Commerce Cloud, SAP Commerce ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in York, PA

Support Manager information

See York, PA salary details

$22.1K

$66.8K

$119.1K

How much do support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for support manager in York, PA is $66,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in York, PA?

The most popular types of Support jobs in York, PA are:

What are popular job titles related to Support Manager jobs in York, PA?

For Support Manager jobs in York, PA, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in York, PA look for?

The top searched job categories for Support Manager jobs in York, PA are:

What cities near York, PA are hiring for Support Manager jobs?

Cities near York, PA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in York, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,824 per year, or $32.1 per hour.

Client Support Manager

TAIT Careers

Lititz, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Collaborate with various departments and teams to develop solutions for customer concerns.

  • Manage site visits, part repairs, part ordering, and support agreements to ensure client satisfaction.

  • Maintain customer relationships, manage support tickets, and ensure timely resolution of client issues.

Job description

Position Purpose
The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.
Essential Responsibilities / Accountabilities
  • Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
  • Provide feedback from customers on product quality and features.
  • Follow TAIT QHSE and global Service & Support policies and procedures.
  • Maintain client relationships ensuring clients are satisfied with the services provided.
  • Manage and exceed client expectations to agree on clear scope, schedule, and contract.
  • Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
  • Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
  • Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the client needs.
  • Manage and schedule resources in collaboration with resource management teams.
  • Work proactively, taking the initiative where necessary and with minimum supervision.
  • Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
  • Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
  • Work within a global team of technical support professionals delivering the best in support services to our clients.
  • Visit sites and meet with clients to maintain relationships and develop new ones when required.
  • Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
  • Adhere to all company safety policies and procedures.
  • Attend meetings, seminars, and training sessions as required.
  • Perform assigned duties according to the policies and expectations prescribed by the company.
To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.
Other duties may be assigned to meet business needs.
Behavioral Competencies
  • Team Leadership: Ability to lead and motivate a team to achieve departmental goals.
  • Communication: Strong communication skills for effective team collaboration and reporting.
  • Problem-Solving: Proficiency in identifying and addressing issues within the team or department.
  • Performance Management: Skill in setting clear performance expectations and providing feedback.
  • Time Management: Effective time and resource management to meet deadlines and objectives.
  • Adaptability: Ability to adapt to changing priorities and work environments.
  • Delegation: Skill in delegating tasks and responsibilities to team members.
  • Conflict Resolution: Managing conflicts within the team and fostering a positive work environment.
  • Decision-Making: Sound decision-making skills within the scope of the team or department.
  • Customer Focus: Ensuring products or services meet customer needs and expectations.
Minimum Qualifications
  • HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
  • 5+ years experience working in a customer support or management role preferably in the entertainment industry.
  • Experience planning projects with complex logistics and hard deadlines.
  • Proficiency in MS Office Suite.
  • Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
  • Proficient in written and verbal communication skills with a level of honesty and integrity
  • Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
  • Comfortable providing feedback from customers on product quality and features to internal stakeholders
  • TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Working Conditions and Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).
Work conditions of the role are:
  • Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
  • Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
  • Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.
TAIT Benefits:
  • Competitive medical, dental, and vision insurance plans
  • Health Savings Account (HSA) with employer contributions (HDHP plans)
  • Flexible Spending Accounts (Medical & Dependent Care)
  • Employer-paid life insurance with optional supplemental coverage
  • Employer-paid Short-term with optional long-term disability insurance
  • 401(k) retirement plan with company match
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Wellness stipends
  • Voluntary benefits (e.g., accident, critical illness)
  • Paid vacation and 12 holidays
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Employment Type: Full-Time

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