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Support Manager Jobs in Dover, PA (NOW HIRING)

LogiX-Guru

Tech Support

Harrisburg, PA · On-site

$37K - $46K/yr

This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. Client seeks someone ...

Acclaim Systems

Desktop Support

Harrisburg, PA · On-site

Client endpoint support for laptops, tablets, and mobile phones * Creating PowerShell scripts for ... SCCM and MDM to manage Windows, iOS, and Android end user devices

Splashwire

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Support Specialist

Mechanicsburg, PA · On-site

$45K - $75K/yr

Splashwire is seeking a Support Specialist to join our team HeadQuartered in Mechanicsburg, PA ... Ability to build rapport with clients and manage the client relationship * Ability to prioritize ...

INA Solution Inc

Tech Support Analyst

Harrisburg, PA · On-site

Job Title: Tech Support, End-Point Device Support, & Management Location: Harrisburg, PA Duration: Long-Term Contract Key Responsibilities: * You will be a team member of the Technical Services ...

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Support Manager information

See Dover, PA salary details

$21.8K

$65.7K

$117K

How much do support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for support manager in Dover, PA is $65,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $88,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Dover, PA are hiring for Support Manager jobs? Cities near Dover, PA with the most Support Manager job openings:
Support Manager jobs near you

Technical Support

MOBILE CLIMATE CONTROL CORP

York, PA • On-site

Full-time

Posted 20 days ago

Job description


Edited by:

Kevin Miller

Date:

6/27/2016


Role purpose:

Provide technical support to external customers and internal departments

Role manager:

Customer Support Manager / Technical Support Supervisor

Role prime

main process:

AMS- After Market Support

Other related processes:



Each employee's individual basic responsibilities (QDHELP responsibility), authority and the process-related responsibilities are described in The MCC Way.


Assignment – Tasks/Responsibilities


  • Provide technical troubleshooting related to MCC supplied air conditioning equipment and related components.
  • Identify replacement service parts for Customers.
  • Provide technical literature to Customers both external as well as internal.
  • Assist internal Customer Support Representatives with equipment identification and specific parts request.
  • Assist Warranty Administrator with evaluation of proper procedures related to submitted claims.
  • Assist MCC Field Service Representatives as necessary.
  • Complete additional tasks and responsibilities as required.



Mandate/Authorities


  • Provide technical documentation and troubleshooting assistance to Customers in a manner consistent with company policies and values.


Competence requirements


  • 2 year technical degree in refrigeration or equivalent experience
  • Ability to read and understand technical drawings and electrical schematics/diagrams.
  • Proficient with MS Office programs
  • Experience with MRP databases
  • Strong communication skills
  • 608 (Type II) and 609 Refrigerant Certifications preferred





Mon-Fri 8:00am-5:00PM

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