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Support Manager Jobs in Rancho Cucamonga, CA (NOW HIRING)

ISAT Total Support

Collections Manager

La Mirada, CA · On-site

$72K - $85K/yr

ABOUT US: Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP ... The Collections Manager leads and directs the daily operations of the Collections function ...

A.P. Møller - Maersk A/S

Operations Support

Fontana, CA · On-site

Activities may include the following (but are not limited to): - Customer channel management - Case ... Administrative stream includes those who primarily support others by performing skilled technical ...

Maersk

Operations Support

Fontana, CA

Activities may include the following (but are not limited to):- Customer channel management- Case ... Administrative stream includes those who primarily support others by performing skilled technical ...

Maersk

Operations Support

Fontana, CA · On-site

Activities may include the following (but are not limited to): - Customer channel management - Case ... Administrative stream includes those who primarily support others by performing skilled technical ...

Home Depot

Store Support

Corona, CA · On-site

$20 - $22/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Rancho Cucamonga, CA salary details

$23K

$69.4K

$123.7K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Rancho Cucamonga, CA is $69,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Rancho Cucamonga, CA?

The most popular types of Support jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Support Manager jobs?

Cities near Rancho Cucamonga, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,387 per year, or $33.4 per hour.

Employment Coach - Pomona

Integrated Resources Institute

Pomona, CA

$24/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Job Details
Job Location: Pomona, CA
Position Type: Part-time
Salary Range: $24.00 Hourly
Travel Percentage: Up to 25%
Schedule: Varied schedule, up to 16 hours per week
Company Benefits
We believe in supporting our employees’ well-being and work-life balance. Here’s a snapshot of the comprehensive benefits package we offer:
  • Health, Dental, and Vision Insurance (FT only)
  • Lifestyle Spending Account
  • Employee Assistance Program
  • Mileage Reimbursement
  • Paid Time Off (FT only)
  • Paid Sick Leave
  • Employee Referral Program
  • Flexible Spending Account (FT only)
  • Retirement Plan
  • Company Paid Life Insurance and Long-Term Disability (FT only)
  • Flexible Schedules
Position Summary
Want to make a difference in someone's life? Responsible and caring individual needed to mentor and provide support to individuals with developmental disabilities at their job sites, and job development for individuals seeking employment in the San Gabriel Valley, CA.
We have the following part-time positions open in the following city of the San Gabriel Valley:
  • Pomona - Availability Mondays from 8:00 AM - 12:00 PM, Tuesdays and Thursdays from 9:00 AM - 3:00 PM
  • La Verne
  • Whittier

Starting Rate $24.00/hour. Plus mileage and cell phone reimbursement + bonus incentives for job placements $100-600 (prorated)
** Doesn't work with your schedule? We have other opportunities for you! Please visit irioc.org/careers to view open positions in your area**
In the Employment Coach role, you will be support someone with:
  • Job development, including resume building, practice interviews, learning new employability skills
  • Transportation to and from work, and assistance with accessing their community
  • Maintaining employment and productivity
  • Discovering their interests, skills, and employment goals
  • Creating a meaningful daily schedule by working with their circle of support
Above all, we are all about building healthy relationships. One of your main goals will be to develop a friendly professional and respectful relationship with the person(s) you are assigned to, as well as to help them build positive relationships with their co-workers, roommates, and neighbors.
Job Description
GENERAL DESCRIPTION
  • The Employment Coach is responsible for carrying out all directives that come from the Support Manager, their Director of Services, Chief Executive Officer, and Board of Directors. The highest priority is to ensure all IRI persons served service and support needs are met.
  • The Employment Coach provides mentorship to the people we serve. Their main goal is to ensure they are providing the best services possible, including a priority focus on health, safety, and quality of life services.
  • The Employment Coach will be skilled in providing job development and on-the-job supports, that is guided by PBIS and Instructional Support Strategies. Their main goal is to assist the individual and their circle of support in securing a competitive integrated job that is in line with their skills and talents.
  • The Employment Coach will support their manager in gathering information during their supports that lead to meaningful and Individualized Support Plans (ISP) for the people we serve.
  • The Employment Coach will utilize digital tools such as Zoom, online learning platforms, and online job searching to meet the needs of each individual’s long-term employment goals.
  • The Employment Coach will ensure that strong and effective business relationships with employers and volunteer sites are maintained.
Skills and Qualifications
  • Two years of college or equivalent experience preferred but not required.
  • Job development and on-the-job support experience preferred but not required.
  • Experience supporting people with disabilities preferably in community integrated settings (plus any additional experience).
  • Strong organization, communication and writing skills. Must be proficient in the use of computers and online platforms as some services are provided remotely.
  • Positive behavior support training experience preferred.
  • Commitment to full inclusion of all persons with disabilities.
  • Commitment to integrated employment for all persons with disabilities.
  • Commitment to self-advocacy and person-centered planning.
  • Flexible availability to work evenings, weekends, and holidays, as necessary.
A comprehensive paid training program is provided at the time of hire and an ongoing basis.
RESPONSIBILITIES
Essential functions of the job are denoted. The Employment Coach assumes the following responsibilities under the direction of the Support Manager and in collaboration with other members of the leadership team.
  • Understands and practices IRI’s mission and embraces person-centered values.
  • Demonstrates respectful and dignified interaction and communication with IRI persons served, stakeholders (such as co-workers, employers, family members, community members) and IRI colleagues.
  • Assumes competence and builds esteem in all interactions with IRI people served.
  • Implement a normalized community integrated employment focused service.
  • Develop integrated work schedules.
  • Find integrated work settings and develop competitive employment placement.
  • Provide encouragement for meaningful employment related activities to the person served.
  • Conduct frequent job site analysis - pre, during and post-employment.
  • Implement adaptation strategies and devices based upon individual need.
  • Provide typical and specialized healthcare needs (medication, hygiene, toiletry, feeding) as needed.
  • Implement individual service plan goals and SMART objectives.
  • Monitor positive behavior strategy system and plans.
  • Conduct task analysis and demonstrate data-based training decisions.
  • Completes all required documents: eRSP daily care notes, clocking in/out, maintaining up to date employee personnel file, etc.
  • Attends and completes staff development training and attend trainings as assigned.
  • Communicate important updates regarding IRI person served to supervisor, circle of support, stakeholders, etc.
  • Dresses professionally and/or appropriately for tasks that are done with person supported (see dress code policy).
  • Demonstrate proper emergency strategies.
  • Contact and report emergencies to the Support Manager, as necessary.
  • Collaborates with individual served and supported, Lead Employment Coach, Support Manager, and circle of support to complete customized employment activities for job development.
  • Contact prospective employers and facilitate job application for participants.
  • Shadow and train other coaches with a specific individual you support.
  • All other duties as assigned by the Support Manager, Director of Services, and CEO.
PHYSICAL DEMANDS
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals to perform the essential functions of the job or restructure marginal functions.
  • During an eight-hour workday, the employee may sit, stand, and walk for varying periods of time. The amount of sitting, standing, and walking will fluctuate depending on the needs of the person served.
  • During the workday, the employee may occasionally bend and stoop, climb stairs, reach above shoulder level, balance, push, pull, and move throughout office or community settings.
  • During the workday, the employee may occasionally lift items weighing up to ten (10) pounds.
  • During the workday, the employee may occasionally carry items weighing up to ten (10) pounds.
  • The employee is required to use both hands for at least a portion of the day, with or without reasonable accommodation, for tasks such as typing, writing, and using computers/mobile devices.
  • The employee is required to have sufficient visual and hearing capacity, with or without assistive devices, to perform essential job functions and communicate effectively.
  • The employee is required to drive an automobile to meet the functions of job responsibilities.
  • This position may require the use of smartphones and other mobile electronic devices to perform work functions. The employee’s use of company-issued devices, or pre-authorized use of the employee’s personal device, must comply with the agency’s cell phone policy at all times.
WORK ENVIRONMENT
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow individuals to perform the essential functions of the job within the environment or restructure marginal functions.
  • Office
  • Community work settings and in home supports
  • Home as assigned for remote work
  • Outdoors – varying weather conditions
Integrated Resource Institute is committed to a policy of providing opportunities to people regardless of economic or social status and will not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, veteran status, or physical or mental disability.

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