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Support Manager Jobs in Morganton, NC (NOW HIRING)

Legal Support Assistant

Crossnore, NC ยท Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

Direct Support Professional

Hickory, NC ยท On-site

$13.50 - $16.25/hr

Direct Support Professional (DSP) / Caregiver Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

Direct Support Professional

Lincolnton, NC

$13.75 - $16.75/hr

Direct Support Professional (DSP) / Caregiver Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

Direct Support Professional

Newton, NC ยท On-site

$14 - $17/hr

Direct Support Professional (DSP) / Caregiver Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

Direct Support Professional

Hickory, NC

$13.50 - $16.25/hr

Direct Support Professional (DSP) / Caregiver - Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

Direct Support Professional

Newton, NC ยท On-site

$13.25 - $16/hr

Direct Support Professional (DSP) / Caregiver - Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

Project Manager

Hildebran, NC ยท On-site

$20 - $22/hr

Family Support Network/HOPE is a small nonprofit that provides information and support for families ... Manager to join our team. We are an equal opportunity nondiscriminatory employer. Qualified ...

Direct Support Professional

Conover, NC

$13.75 - $16.75/hr

Direct Support Professional (DSP) / Caregiver - Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

Direct Support Professional

Granite Falls, NC ยท On-site

$13.50 - $16.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Project Manager

Hildebran, NC ยท On-site

$20 - $22/hr

Training & development Family Support Network/HOPE is a small nonprofit that provides information and support for families who have children of all ages and with all types of special healthcare needs ...

Direct Support Professional

Morganton, NC ยท On-site

$12 - $14.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Direct Support Professional

Morganton, NC ยท On-site

$12 - $14.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Direct Support Professional

Granite Falls, NC ยท On-site

$13.50 - $16.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Direct Support Professional

Conover, NC ยท On-site

$13.75 - $16.75/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Direct Support Professional

Newton, NC ยท On-site

$14 - $17/hr

Direct Support Professional Type: Regular If you are a positive and personable individual looking ... Chronic Disease management programs forhypertension and diabetes (for qualifying employees)

Showing results 21-40

Support Manager information

See Morganton, NC salary details

$18K

$54.3K

$96.8K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Morganton, NC is $54,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $72,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Morganton, NC?

The most popular types of Support jobs in Morganton, NC are:

What cities near Morganton, NC are hiring for Support Manager jobs?

Cities near Morganton, NC with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Morganton, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 4% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,304 per year, or $26.1 per hour.

Legal Support Assistant

Ballard Spahr LLP

Crossnore, NC โ€ข Hybrid

$48K - $55K/yr

Full-time

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Department: Unassigned

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, friends, and strong leadership that provides support and encouragement for career growth.

Ballard Spahr LLP is excited to announce an entry-level position for a Legal Support Assistant in the Minneapolis office. This role offers a fantastic opportunity for individuals eager to kickstart their career in the legal field. The selected candidate will play a vital role in supporting Legal Administrative Assistants while handling various general office duties. Strong organizational skills are essential, along with the ability to work independently and make informed decisions. Collaboration is key, as you'll work closely with team members across the office. The initial candidate work schedule will be on-site 5 days a week.

Why Join Us?

  • Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firmโ€™s executive leadership.

  • Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

  • Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

  • Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

The Legal Support Assistant will assist with general office and legal administrative responsibilities such as:

  • preparing, formatting, and editing correspondence and documents

  • assisting with preparing closing binders

  • running reports

  • filing documents manually and electronically

  • entering time and preparing and submitting expense reports

  • other miscellaneous tasks as assigned

What Weโ€™re Looking For:

  • Growt h Mindset: Self-motivated with a passion for continuous learning and problem-solving.

  • Communication: Strong verbal and written communication abilities.

  • Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

Candidates considered will be proactive self-starters; able to work well both independently and within the Legal Support team, demonstrate flexibility in responding to daily workflow demands, and maintain the confidentiality of client and firm matters. Candidates must also maintain a high-quality work product in a fast-paced environment.

Required Experience:

Excellent technical, interpersonal, communication, and organizational skills are essential to be successful in this position. Candidates should be comfortable working in a large professional environment and have a working knowledge of the firmโ€™s computer applications, document management system, and Microsoft Office, particularly with Word, Excel, and Outlook. A High school diploma or equivalent is required, college is a plus, and prior law firm or professional services experience is preferred. 

The salary range for this position is from $48,000-$55,000, which reflects the Firmโ€™s good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidateโ€™s experience, qualifications, and location.

Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the Firmโ€™s website.

Ready to Grow with Us?

If you are ready to play a vital role in the Firmโ€™s success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.