ZipRecruiter

Log In

1

Support Manager Jobs in Morganton, NC (NOW HIRING)

Home Depot

Store Support

Hickory, NC · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Hickory, NC · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Market Securities

System & Support Engineer

Casar, NC · Hybrid

Manage and maintain the local server environment, including Windows Server 2019/2022 and ... End-User Support * Act as the first point of contact for all IT support needs in the Madrid office ...

Arhaus

Accounting Support Specialist

Conover, NC · On-site

Manage and process EDI Advance Ship Notices (ASNs) and related documentation * Maintain accurate financial records and assist with reconciliation of accounts * Support general accounting functions ...

Arhaus

Accounting Support Specialist

Conover, NC · On-site

Manage and process EDI Advance Ship Notices (ASNs) and related documentation * Maintain accurate financial records and assist with reconciliation of accounts * Support general accounting functions ...

via.com

Customer Support Agent

Granite Falls, NC · On-site

$18/hr

Proactively manage daily operations, adapting to real-time input from drivers, riders, and the ... support. * Effectively triage live operational issues and take action to prioritize customer ...

Ballard Spahr LLP

Legal Support Assistant

Spruce Pine, NC · Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

Abound Health

Direct Support Professional

Conover, NC · On-site

$13.75 - $16.75/hr

Direct Support Professional (DSP) / Caregiver Hickory and Surrounding Areas ( Newton, Conover ... Communicate with Abound team members, families, and external parties (case managers, etc.) as ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Morganton, NC

Support Manager information

See Morganton, NC salary details

$18K

$54.3K

$96.8K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Morganton, NC is $54,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $72,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Morganton, NC?

The most popular types of Support jobs in Morganton, NC are:

What cities near Morganton, NC are hiring for Support Manager jobs?

Cities near Morganton, NC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Morganton, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 4% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,304 per year, or $26.1 per hour.

Direct Support Supervisor- Shannonbrook

RHA Health Services

Newton, NC • On-site

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Manage residential homes and coordinate activities of Direct Support Employees.

  • Supervise, train, and evaluate employees, including conducting performance reviews and addressing complaints.

  • Ensure the safety, cleanliness, and maintenance of the home, and assist in implementing services to help individuals achieve personal goals.

RHA Health Services rating

5.3

Company rating: 5.3 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

196th of 247 rated social care providers

Job description

We are hiring for:

Direct Support Supervisor- Shannonbrook

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.
    Pay Rate: $17.00-$19.00 per hour

    Sign on bonus: $1000

    Shift: 1st

    Phone Stipend

    Job Responsibilities:
    • Manages residential homes/facilities as assigned
    • Supervises and coordinates activities of Direct Support Employees
    • Works assigned time in the residential home/facility
    • Resolve employee issues and conduct performance reviews
    • Ensure employees meet training requirements and attend required events
    • Provide after-hours and on-call coverage as part of the direct care rotation
    • Monitoring and providing feedback to employees in interactions and relationships with the people supported
    • Ensures that people supported have a clean and maintained home and yard.
    • Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan.
    • Carry out the responsibilities of a Direct Support Professional
    • All other duties as assigned
    • Responsible for direct supervision of two or more employees.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems.
    Job Requirements:
    • High School Diploma or G.E.D required, Associate Degree in a health related area; or two years' experience in a health related field preferred
    • One year of experience working with individuals with developmental and intellectual disabilities
    • Flexible schedule and availability to provide on-call coverage as needed
    • Provide CPR after certification
    • Ability to pass a background check and drug screen
    • Valid driver's license
    • CPR, first aid, NCI and/or MedTech certification, a plus

    Pre-employment screening:

    • Complete criminal background
    • Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
    • Drug testing
    • Education verification and other credentialing based on position requirements.
    • Proof of employment history or references (if required)
    • Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

    We offer the following benefits to employees:

    • Payactiv: early access to the money you've earned from hours you've already worked,before payday!
    • Employee perks and discount program:to help you save money!
    • Paid Time Off(full-time employees only)
    • Health/Insurance (full-time employees only)
    • 401(k)retirement savings program
    • Wellbeing Programs: Physical, Emotional and Financial
    • Chronic Disease management programs forhypertension and diabetes (for qualifying employees)
    • Training: Free CPR, first aid, and job-specific training opportunities

    *contract/contingent workers and interns do not qualify for any of the above benefits

    EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

    About RHA:

    At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

    For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

    If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

    What RHA Health Services employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    RHA Health Services logo

    About RHA Health Services

    Sourced by ZipRecruiter

    At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee.

    Industry

    Health care and social assistance

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Asheville, NC, US

    Year founded

    1989

    Social media

    Facebook

    View All RHA Health Services Jobs

    Apply