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Support Manager Jobs in Morganton, NC (NOW HIRING)

Home Depot

Store Support

Hickory, NC

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Hickory, NC · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Market Securities

System & Support Engineer

Casar, NC · Hybrid

Manage and maintain the local server environment, including Windows Server 2019/2022 and ... End-User Support * Act as the first point of contact for all IT support needs in the Madrid office ...

FAMILY SUPPORT NETWORK HOPE

Project Manager

Hildebran, NC · On-site

$20 - $22/hr

  • PTO

Training & development Family Support Network/HOPE is a small nonprofit that provides information and support for families who have children of all ages and with all types of special healthcare needs ...

FAMILY SUPPORT NETWORK HOPE

Project Manager

Hildebran, NC · On-site

$20 - $22/hr

  • PTO

Family Support Network/HOPE is a small nonprofit that provides information and support for families ... Manager to join our team. We are an equal opportunity nondiscriminatory employer. Qualified ...

via.com

Customer Support Agent

Granite Falls, NC · On-site

$18/hr

Proactively manage daily operations, adapting to real-time input from drivers, riders, and the ... support. * Effectively triage live operational issues and take action to prioritize customer ...

A CARING ALTERNATIVE LLC

Peer Support Specialist

Morganton, NC · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Promote wellness management strategies, which include delivering manualized interventions (e.g ... NC Certified Peer Support Specialist * Must have one (1) year of adult behavioral health experience ...

Ballard Spahr LLP

Legal Support Assistant

Lenoir, NC · Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

New

Ballard Spahr LLP

Legal Support Assistant

Morganton, NC · Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

New

Ballard Spahr LLP

Legal Support Assistant

Jonas Ridge, NC · Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

New

Ballard Spahr LLP

Legal Support Assistant

Glenwood, NC · Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

New

Ballard Spahr LLP

Legal Support Assistant

Marion, NC · Hybrid

$48K - $55K/yr

Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Candidates considered will be proactive self-starters; able to work well both independently and ...

New

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Support Manager information

See Morganton, NC salary details

$18K

$54.3K

$96.8K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Morganton, NC is $54,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $72,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Morganton, NC?

The most popular types of Support jobs in Morganton, NC are:

What cities near Morganton, NC are hiring for Support Manager jobs?

Cities near Morganton, NC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Morganton, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 4% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,304 per year, or $26.1 per hour.

Commercial Loan Support Specialist III

Peoples Bank NC

Newton, NC • On-site

$49K - $63K/yr

Full-time

Posted 6 days ago

Job description

Position Summary
Position is responsible for preparing loan closing documents for commercial purpose loans such as but not limited to transactions secured by real estate, title vehicles and UCCs and delivery of those loan documentation packages to the lender or attorney, (2) Engaging attorneys for real estate closings and title work, (3) Analyzing title work for outstanding liens and tax exceptions that effect the collateral, (4) Reviewing and analyzing entity documentation to verify proper authorizations by officers of the entity, (5) Pulling and reviewing flood determinations to ensure all Flood Compliance regulations have been adhered to, (6) Ensuring insurance (hazard/liability/flood) is in place prior to closing (7) Verifying that loan has been approved within lending authority limits (8) Preparing commercial loan modifications and/or renewals, (9) Funding commercial loan transactions to include preparing general ledger tickets, internal payoffs or wire forms, (10) Ensuring proper lien perfection on security instruments including Deeds of Trust, Mortgages, UCCs and certain titled collateral on commercial loan transactions prepared by the Commercial Loan Support area, (11) Working loan documentation ticklers (exceptions/deficiencies) associated with documents prepared by Commercial Loan Support area, (12) Working department reports (i.e. UCC Continuation Report, (13) Acting as a resource center for the Loan Officer Assistants for documentation questions or pre-closing review of loan packages, (14) Ensuring loan closing packages adhere to the bank's credit policy, compliance regulations and all other applicable laws as it relates to commercial loan documentation, (15) Adhering to department policy and procedures (16) Providing and delivering exceptional customer service to both internal and external customers, (17) Assisting Commercial Loan Support Manager with day to day workflow and special Projects, including training of new lending personnel and the testing and implementation of new releases to loan documentation system and (18) Partnering with Business Development Officers and Credit Administration to help achieve the business goals of the bank.
General Qualifications
Required Education/Knowledge:
  • Associate's Degree from a two-year college in business related field or equivalent combination of related work experience in banking
  • Thorough understanding of the commercial loan process from loan application to closing/booking of loan
  • Thorough knowledge of commercial loan documentation, commercial compliance regulations, applicable lending regulations and commercial lending terminology

Preferred Education/Knowledge
  • A Paralegal Certificate or Bachelor's Degree (B.A.) in business from a four (4) year college or university is preferred

Required Experience:
  • A minimum of three year's work experience in commercial loan documentation or commercial loan documentation review or commercial lending

Preferred Experience:
  • Laser Pro Documentation System, Fiserv Signature Core Platform System, and Nautilus Imaging System

Required Skills:
  • Ability to review and analyze title opinions, title insurance commitments, flood determinations and commercial closing documents-including notes, security documents and loan agreements
  • Excellent customer service skills, interpersonal skills and communication skills to effectively deal with both internal and external customers
  • Organizational and Time Management Skills
  • Proficient personal computer skills including Microsoft Outlook, Word, Power Point and Excel spreadsheets
  • Effectively answer questions of all lending personnel staff

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