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Support Manager Jobs in Milton, IA (NOW HIRING)

First Resources Corp

Intensive Support Professional

Ottumwa, IA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We provide a wide range of home- and community-based services, including behavioral health, substance use treatment, case management, and residential support. Our mission is to enhance the lives of ...

New

First Resources Corp.

Direct Support Professional- Float

Ottumwa, IA

$14 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We provide a wide range of home- and community-based services, including behavioral health, substance use treatment, case management, and residential support. Our mission is to enhance the lives of ...

New

Hardee's

Assistant Manager Hardee's (6111)

Ottumwa, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting management team and General Manager in their operation decisions. * Maintaining reports and records based on company standards and in full compliance with state and federal regulations.

Hardee's

Assistant Manager Hardee's (6111)

Ottumwa, IA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supporting management team and General Manager in their operation decisions. * Maintaining reports and records based on company standards and in full compliance with state and federal regulations.

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Milton, IA

Support Manager information

See Milton, IA salary details

$19.1K

$57.5K

$102.5K

How much do support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support manager in Milton, IA is $57,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $77,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Milton, IA are hiring for Support Manager jobs?

Cities near Milton, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Milton, IA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,499 per year, or $27.6 per hour.

Intensive Support Professional

First Resources Corp

Ottumwa, IA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Intensive Support Professional – First Resources Corp. Intensive Residential Services Home (IRSH)Location: Ottumwa, IAEmployment Type: Full-TimePay Rate: $18+/hour (based on experience)Schedule2nd Shift (6:50pm-7:30am)Each shift is staffed with two Intensive Support Professionals to ensure a safe, collaborative, and supportive environment.Support Stability. Empower Recovery.First Resources Corp. is launching a new Intensive Residential Services Home (IRSH) in Ottumwa, IA, and we're hiring multiple Intensive Support Professionals to join our team. This is a unique opportunity to be part of a new, short-term, high-impact service designed to help individuals stabilize and reintegrate into their communities.Why Join Us?We offer a supportive, mission-driven environment and a comprehensive benefits package for full-time employees, including:Health, dental, and vision insurance403(B) retirement planPaid holidays, sick leave, and vacation timeLife insurance optionsThorough training and professional developmentAbout First Resources Corp.Founded in 1987, First Resources Corp. is a not-for-profit agency serving Southeast Iowa. We provide a wide range of home- and community-based services, including behavioral health, substance use treatment, case management, and residential support. Our mission is to enhance the lives of those we serve by meeting their unique needs with compassion and respect.About the ProgramIntensive Residential Services Home (IRSH) is a short-term, in-home rehabilitation program for adults with mental health, behavioral health, intellectual disabilities, or co-occurring conditions. The goal is to support stabilization through medication and appointment compliance, crisis planning, behavior modification, and skill-building.Each home will serve up to four adults and be staffed with two Intensive Support Professionals per shift. The home includes office space, two company vehicles, and all necessary tools to support client success.What You'll DoSupport clients with medication and appointment complianceAssist with crisis planning, behavior management, and skill-buildingDocument progress and follow Person Centered Service Plans (PCSPs)Work collaboratively with a team in a structured, supportive environmentPromote safety, stability, and independence for each individualWhat You'll NeedHigh school diploma or equivalent (required)1+ year of experience in mental and/or behavioral health services (required)Previous DSP experience preferredBasic computer skills (Microsoft Suite, database systems)Ability to lift 40+ lbsValid driver's license, auto insurance, and reliable transportationAccess to a phoneCPR/First Aid certification (or ability to obtain within 30 days of hire)Completion of all required training and ongoing competency requirementsApply Today!Be part of something new and impactful.First Resources Corp. is an equal opportunity employer. We welcome applicants of all backgrounds and identities.As part of the job requirements applicants must have satisfactory results on a background check.