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Support Manager Jobs in Magna, UT (NOW HIRING)

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

Moog

IT Site Support Technician II

Salt Lake City, UT

$26.45 - $33.66/hr

You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Magna, UT

Support Manager information

See Magna, UT salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Magna, UT is $66,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Magna, UT are hiring for Support Manager jobs?

Cities near Magna, UT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Magna, UT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $66,251 per year, or $31.9 per hour.

Manager, Application Support

Bridge Property Management

Salt Lake City, UT • On-site

Full-time

Re-posted 8 days ago

Bridge Property Management rating

7.3

Company rating: 7.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

102nd of 256 rated facilities management

Job description

Make an impact

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

• Lead, mentor, and develop a team of 3+ support professionals

• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution

• Establish SLAs, workflows, and reporting to ensure efficient support delivery

• Analyze ticket trends and drive root-cause resolution

• Serve as the escalation point and subject matter expert for Yardi platforms and integrations

• Oversee user access, system configuration, and ongoing application support

• Partner with vendors and internal stakeholders to resolve issues and implement enhancements

• Lead application onboarding/offboarding for property transitions

• Support release management, testing, and new system integrations

• Maintain documentation, reporting, and communication with leadership

What you should bring

• 5+ years of experience in application support or IT operations

• 2+ years of people management experience

• Strong experience with ServiceNow (ticketing, workflows, reporting)

• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.)

• Experience with user access management and system administration

• Knowledge of property management operations

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication and cross-functional collaboration skills

• Bachelor’s degree or equivalent experience

Preferred:

• Experience with release management, UAT, or integrations

• ITIL or ServiceNow certifications

• Experience supporting large property portfolios

What you can be a part of

You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

What Bridge Property Management employees say

Pay

Benefits

Hours and flexibility

Workplace

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