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Support Manager Jobs in Macon, GA (NOW HIRING)

Mercer University

Administrative Support Assistant

Macon, GA · On-site

$33K - $44K/yr

The position requires working independently within established procedures, exercising sound judgment to manage priorities, resolve routine issues, and support departmental needs. The Administrative ...

Mercer University

Administrative Support Assistant

Macon, GA · On-site

$33K - $44K/yr

The position requires working independently within established procedures, exercising sound judgment to manage priorities, resolve routine issues, and support departmental needs. The Administrative ...

The Arc Macon, Inc.

Direct Support Staff

Macon, GA · Remote

$16.95/hr

DIRECT SUPPORT STAFF Job Duties: Direct Support Staff work under the direct supervision of the ... Attend staff meetings and training sessions requested by supervisor or management. * Completes any ...

The Arc Macon, Inc.

Direct Support Staff

Macon, GA · Remote

$16.95/hr

DIRECT SUPPORT STAFF Job Duties: Direct Support Staff work under the direct supervision of the ... Attend staff meetings and training sessions requested by supervisor or management. * Completes any ...

The Arc Macon, Inc.

Direct Support Staff

Macon, GA · Remote

$16.95/hr

DIRECT SUPPORT STAFF Job Duties: Direct Support Staff work under the direct supervision of the ... Attend staff meetings and training sessions requested by supervisor or management. * Completes any ...

The Arc Macon, Inc.

Direct Support Staff

Macon, GA · Remote

$16.95/hr

DIRECT SUPPORT STAFF Job Duties: Direct Support Staff work under the direct supervision of the ... Attend staff meetings and training sessions requested by supervisor or management. * Completes any ...

The Arc Macon, Inc.

Direct Support Staff

Macon, GA · Remote

$16.95/hr

DIRECT SUPPORT STAFF Job Duties: Direct Support Staff work under the direct supervision of the ... Attend staff meetings and training sessions requested by supervisor or management. * Completes any ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts. * Partner with cross-functional IT teams to deliver seamless support for general IT systems and ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts. * Partner with cross-functional IT teams to deliver seamless support for general IT systems and ...

Skynet Innovations

Client Support Analyst II

Macon, GA · On-site

Incident management and time tracking. * Remote support: Running scripts and pushing approved actions. * Active Directory: Strong knowledge of domain controllers, group policy, and security groups.

LayerCake

Client Support Analyst II

Macon, GA · On-site

Incident management and time tracking. * Remote support: Running scripts and pushing approved actions. * Active Directory: Strong knowledge of domain controllers, group policy, and security groups.

Sevita Health

Direct Support Professional

Macon, GA · On-site

$14.50 - $17.50/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Community Care Home

Direct Support Professional

Jackson, GA · On-site

$13.75 - $16.50/hr

DSP) DIRECT SUPPORT PROFESSIONAL DIRECT SUPPORT PROFESSIONAL are people who work directly with ... money management. * Provides direct assistance in teaching such concepts as rule compliance ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Macon, GA

Support Manager information

See Macon, GA salary details

$19.1K

$57.7K

$102.7K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Macon, GA is $57,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Macon, GA?

The most popular types of Support jobs in Macon, GA are:

What job categories do people searching Support Manager jobs in Macon, GA look for?

The top searched job categories for Support Manager jobs in Macon, GA are:

What cities near Macon, GA are hiring for Support Manager jobs?

Cities near Macon, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,655 per year, or $27.7 per hour.

Administrative Support Assistant

Mercer University

Macon, GA • On-site

$33K - $44K/yr

Other

Medical, Retirement, PTO

Posted 13 days ago

Mercer University rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

237th of 631 rated colleges and universities

Job description


Administrative Support Assistant
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.
Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.
Job Title:
Administrative Support Assistant
Department:
Dean's Office, College of Nursing
College/Division:
College Of Nursing
Primary Job Posting Location:
Macon, GA 31207
Additional Job Posting Locations:
(Other locations that this position could be based)
Job Details:
Mercer University's Georgia Baptist College of Nursing seeks applications for an Administrative Support Assistant on the Macon campus. This is a 10-month position that reports to campus from August to May each academic year.
Responsibilities:
The Administrative Support Assistant provides comprehensive administrative and operational support to leadership, faculty, staff, and students in the College of Nursing on the Macon campus. This role coordinates day-to-day administrative functions, ensures efficient workflow, and supports key academic and operational processes. The position requires working independently within established procedures, exercising sound judgment to manage priorities, resolve routine issues, and support departmental needs.
The Administrative Support Assistant serves as a key point of contact and contributes to a professional, service-oriented environment by fostering effective communication and collaborative working relationships across the College, the broader university community, and external partners. The role supports institutional initiatives through strong organizational skills, attention to detail, and a commitment to high-quality service.
This is a 10-month position that reports to campus from August through May each academic year.
Duties include:
  • Support the Dean, Associate Dean, and Macon faculty with administrative tasks as assigned.
  • Under the direction of the Associate Dean, liaison with the Pre-Nursing Advisor to facilitate matriculation of students to the nursing program.
  • Under the direction of the Associate Dean, in coordination with the Director of Admissions, assist with admissions processes.
  • Under the direction of the Associate Dean, support clinical readiness of students.
  • Assist the credentialing coordinators with the review of ACEMAPP
Required Qualifications:
A high school diploma/GED and a minimum of one year of prior office/clerical experience are required. Candidates with experience with databases and web-based platforms are highly desired.
Knowledge/Skills/Abilities:
  • Proficiency in standard office technology, including email, internet applications, and the Microsoft Office Suite (Outlook, Word, Excel).
  • Ability to compose, edit, and manage professional correspondence and documents for internal and external stakeholders.
  • Experience using multiple software systems (e.g., Workday, Anthology) to enter, track, and manage data accurately.
  • Ability to effectively utilize institutional systems and online tools for scheduling, communications, and event coordination.
  • Strong written and verbal communication skills, with the ability to interact professionally and build effective working relationships across a variety of stakeholders.
  • Ability to learn and apply new technologies and systems to support operational needs and resolve routine technical issues.
  • Demonstrated organizational skills with the ability to manage multiple tasks and workflows efficiently.
  • Initiative and problem-solving skills, with the ability to identify and implement process improvements.
Background Check Contingencies:
  • Criminal History
Document Attachments:
  • Resume
  • Cover letter
  • List of three professional references with contact information

About Mercer University
Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit: https://hr.mercer.edu/prospective-employees/
Scheduled Weekly Hours:
37.5
Job Family:
Staff Clerical Non-exempt
EEO Statement:
EEO/Veteran/Disability
To apply, visit https://merceruniversity.wd1.myworkdayjobs.com/en-US/external/job/Macon-GA--31207/Administrative-Support-Assistant_27-114
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