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Support Manager Jobs in Macon, GA (NOW HIRING)

4pconsultinginc

Support Specialist 1

Juliette, GA · On-site

Monitor and manage inventory levels to support distribution operations. * Receive and process ... customer orders accurately. * Coordinate shipment preparation, scheduling, labeling, and ...

New

Chico's FAS, Inc.

Support Associate - Soma

Macon, GA · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Soma

Macon, GA · On-site

$14.50 - $18.75/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Manage and administer Google Chrome Management Console and Google Workspace for Enterprise ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Manage and administer the Google Chrome Management Console for devices and users including Gmail ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices Providing IT support or systems administration in an enterprise environment. Proficiency with ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Macon, GA

Support Manager information

See Macon, GA salary details

$19.1K

$57.7K

$102.7K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Macon, GA is $57,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Macon, GA?

The most popular types of Support jobs in Macon, GA are:

What job categories do people searching Support Manager jobs in Macon, GA look for?

The top searched job categories for Support Manager jobs in Macon, GA are:

What cities near Macon, GA are hiring for Support Manager jobs?

Cities near Macon, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,655 per year, or $27.7 per hour.

Acquisition Logistician, Journeyman

COLSA Corporation

Warner Robins, GA • On-site

Full-time

Posted 10 days ago

Job description

General Summary: 

The employee will perform various tasks related to the planning, development, implementation, and management of a comprehensive, affordable, and effective systems support strategy. 

 

Responsibilities:

  •      Provide product assistance to the PM and Product Support Manager (PSM) for the execution of the PSM's duties as the Total Life Cycle Systems Manager; also provide assistance to the sustainment teams through data analysis, acquisition management, procurement, and other associated logistics data of critical assets, insurance spares, tooling, and related parts and material.
  • Provide assistance to the development and maintenance of Post Production Support Plans (PPSP), Post Production Transition Plans (PPTP), and Transition to Post Production (TPP) and shall develop and execute requirements in phased strategies for PPTP and TPP.
  • Assist with the coordination of all logistics elements including, but not limited to, spares, Support Equipment (SE), training, facilities, technical data, and provisioning to ensure all integrated logistics support requirements for the program are identified and tailored to the directorate's needs. Assigned personnel shall perform as key participants in developing long term weapon system supportability approaches that further the Government's acquisition strategy goals and objectives.
  • Assist in accomplishing analyses, writing reports, recommending actions, or performing any related tasks that provide logisticians the capability to conduct the orderly arrangement of all maintenance support, including SE, to keep systems and equipment ready to perform assigned missions. This includes all levels of maintenance and implementation of those levels using partnering, organic, and Contractor support.
  • Provide support in the following areas: performing reliability-centered maintenance program analyses, level of repair analyses, aircraft battle damage repair, and other maintenance trade studies; recommending required maintenance capability for all levels of repair to include calibration concepts, requirements, and plans; tracking and monitoring weapon system modifications; assisting with the Source of Repair Assignment Process (SORAP) and assisting in inter-service screening; aiding in the identification of requirements for interim contractor support, contractor logistics support, and post-production support; developing maintenance activation planning and processes; ensuring provisions are made for survivability, corrosion control, nondestructive inspection, structural integrity, built-in test and performance monitoring, and hazardous materials in addressing environmental logistics impacts; and identifying, quantifying, and assessing the ILS/product support and sustainment elements.
  • Perform various tasks related to the planning, development, implementation, and management of a comprehensive, affordable, and effective systems support strategy.
  • Assist in producing or reviewing documents for program office use that support the breadth of acquisition and sustainment logistics efforts.
  • Support the program office during Materiel Solution Analysis, Technology Maturation and Risk Reduction, EMD, Production and Deployment, and Operations and Support phases, to include all milestone activities.

At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our "Family of Professionals!" Learn about our employee-centric culture and benefits here: https://www.colsa.com/culture_benefits   

Apply