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Support Manager Jobs in Highland, UT (NOW HIRING)

Fortis Bank

Commercial Support Coordinator

Midvale, UT · On-site

$80K - $90K/yr

The role also supports internal parties through a client's loan origination, renewal and/or periodic portfolio management. The ideal candidate will have knowledge of commercial loan processes, due ...

New

Fortis Bank

Commercial Support Coordinator

Midvale, UT · On-site

$80K - $90K/yr

The role also supports internal parties through a client's loan origination, renewal and/or periodic portfolio management. The ideal candidate will have knowledge of commercial loan processes, due ...

New

Moog

IT Site Support Technician II

Salt Lake City, UT · On-site

$26.45 - $33.66/hr

You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Highland, UT

Support Manager information

See Highland, UT salary details

$21.1K

$63.6K

$113.3K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Highland, UT is $63,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Highland, UT are hiring for Support Manager jobs?

Cities near Highland, UT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Highland, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,579 per year, or $30.6 per hour.

Program Manager

Department of Transportation

Salt Lake City, UT • On-site

$111K/yr

Full-time

Posted 2 days ago

New

California Conservation Corps rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

545th of 849 rated public administrative organizations

Job description

The Operations Support Manager (OSM) position serves as first level manager of an assigned workforce.

Qualifications:

To qualify for this position, you must demonstrate in your application that you possess at least one year (52 weeks) of specialized experience equivalent to FV-I or FG/GS-13.

Specialized experience: Managing resources, management and strategic planning; process evaluation and development; and knowledge of budget allocation and administrative policies/procedures.

Current FAA employee:YouMUSTsubmit a copy of your most recent (non-award) SF-50 includingBlocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.Failure to provide the required documentation by the closing date of this announcement will result in non-consideration for this position.

You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.

Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.

All qualification requirements must be met by the closing date of this vacancy announcement.

Qualifications must be met by the closing date of this vacancy announcement.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

Education:No education substitution.Employment Type: OTHER

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Hours and flexibility

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