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Support Manager Jobs in Highland, UT (NOW HIRING)

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

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Support Manager information

See Highland, UT salary details

$21.1K

$63.6K

$113.3K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Highland, UT is $63,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $85,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Highland, UT are hiring for Support Manager jobs?

Cities near Highland, UT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Highland, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,579 per year, or $30.6 per hour.

Vice President - Production Support Manager

Morgan Stanley

South Jordan, UT • On-site

$100 - $130/hr

Other

Re-posted 18 days ago

Morgan Stanley rating

8.4

Company rating: 8.4 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

33rd of 151 rated financial services

Job description

Position Description

We are seeking an experienced Production Support Manager to join our Global Operations Reliability and Production Engineering team in South Jordan, Utah. The successful candidate will represent and manage critical incidents across a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance for internal and external clients. This role requires both technical and business acumen, exceptional communication skills, and flexibility to operate in a dynamic, high‑pressure environment, including rotational on‑call and weekend coverage.

What you’ll do in the role
  • Provide strategic leadership and oversight for complex distributed and cloud platforms, ensuring operational excellence and regulatory compliance.
  • Lead and manage critical incidents, ensuring timely resolution and effective communication with executive management and business stakeholders.
  • Troubleshoot and resolve issues across hardware, software, application, network, and cloud stacks.
  • Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally.
  • Mentor and manage a high‑performing production support team, promoting continuous improvement, learning, and resilience.
  • Drive automation, toil reduction, and enhancements in observability, monitoring, and reliability across platforms.
  • Own and evolve documentation, knowledge sharing, and best practices for global teams.
  • Collaborate with development and infrastructure teams to resolve support issues and implement reliability solutions.
  • Represent production support in executive forums, influencing technology and business decisions.
  • Operate in a 'follow‑the‑sun' support model, with rotational on‑call and weekend coverage.
  • Develop and implement programs to establish and enhance reliability and production management practices in the department.
  • Function as a buffer between support and development teams, reducing escalations and resolving issues within production management.
  • Support end users and business functions in day‑to‑day operations.
What you’ll bring to the role
  • Bachelor of Computer Science, Engineering, or a related field.
  • Minimum 8+ years of hands‑on experience in Production Support, Production Management, or a similar technical leadership role.
  • Proven people management and team leadership experience.
  • Strong working knowledge of UNIX/Linux operating systems, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres, Snowflake, MongoDB).
  • Experience troubleshooting large‑scale distributed applications and managing critical incidents.
  • Hands‑on experience supporting applications deployed on cloud platforms, particularly Azure.
  • Expertise in analyzing, debugging, and troubleshooting complex applications, infrastructure, and database issues.
  • Excellent and confident communicator, able to manage high‑pressure environments and executive‑level communication.
  • Flexibility in working hours, including rotational on‑call and weekend coverage.
  • Experience supporting financial industry systems is highly valued.
  • Knowledge of ITIL, SDLC, and Agile development practices.
  • Experience with cloud/distributed computing technologies and certifications is a plus.
  • Familiarity with modern observability and monitoring tools (e.g., Azure Monitor, AppInsights, Prometheus, Grafana, Datadog, Kubernetes, Docker, Ansible).
  • Experience using and configuring DevOps tooling (e.g., Terraform), and in instrumenting application endpoints for logging, metrics, and events.
  • Strong documentation and knowledge‑sharing skills.
  • Experience in implementing reliability engineering and production management program.
Equal Employment Opportunity

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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About Morgan Stanley

Sourced by ZipRecruiter

Since our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our clients first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people's talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.

Industry

Finance and insurance and software development

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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