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Support Manager Jobs in Hamilton, ON (NOW HIRING)

Portakabin

Sales Support Manager

Hamilton, ON · On-site

As a Sales Support Manager you will provide efficient administrative and business development support to enable order winning and compliance activity. You will lead a high-performing team and take ...

CarePartners

Personal Support Manager

Mississauga, ON

CA$64K - CA$82K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Full-Time position. Hours of work will be ...

Posted today

CarePartners

Personal Support Manager

Niagara Falls, ON

CA$64K - CA$82K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Temporary Full-Time position. Hours of ...

CarePartners

Personal Support Manager

Niagara Falls, ON · On-site

CA$64K - CA$82K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Temporary Full-Time position. Hours of ...

Volvo Group

Service Network Support Manager

Mississauga, ON · Hybrid

CA$100K - CA$130K/yr

Prevost , a division of Volvo Group Canada Inc., is currently looking for a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center ...

Sotera Health

Manager, Production Support

Ottawa, ON · On-site

As the Manager, Product Support, you will foster a safe environment for the team working in a class 1B nuclear facility. This role is responsible for setting and planning the priorities for the M&DS ...

CarePartners

Personal Support Worker (PSW)

Acton, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Erin, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Burlington, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Burlington, ON area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Georgetown, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Hamilton, ON

Support Manager information

See Hamilton, ON salary details

$22.8K

$49.1K

$87K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Hamilton, ON is $49,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,457.00 and $53,957.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Hamilton, ON?

The most popular types of Support jobs in Hamilton, ON are:

What job categories do people searching Support Manager jobs in Hamilton, ON look for?

The top searched job categories for Support Manager jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Support Manager jobs?

Cities near Hamilton, ON with the most Support Manager job openings:

Support Manager jobs near you

Sales Support Manager

Portakabin

Hamilton, ON • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Support Manager to join our sales team in Hamilton Scotland.
As a Sales Support Manager you will provide efficient administrative and business development support to enable order winning and compliance activity.
You will lead a high-performing team and take ownership of core processes, ensuring accuracy, timeliness, and the delivery of a consistently high-quality service.
Role Details:
Annual salary up to 37,000 dependent on skills and experience, plus commission  
Role based: Hamilton, ML3 0EJ
Contract type: Permanent
Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year.
Ensure business development calls are achieved to increase opportunity generation, including your own targets
Provide direct line management and leadership to the Coordinator team, ensuring regular, meaningful monthly one-to-one meetings are conducted to support performance, development, wellbeing, and engagement.
Design, implement and continuously improve administrative processes. 
Plan, allocate and monitor administrative work to ensure timely, accurate and customer focussed delivery.
Provide an excellent administrative service that supports order winning and operational activities.
Communicate with stakeholders to ensure understanding of administrative processes and drive consistent adherence.
Respond to queries and effectively resolve issues, escalating where needed.  
Produce accurate and timely reports to support business needs.
Contributory pension including life insurance benefit 
A range of dedicated health and wellbeing services
Cycle to Work Scheme
Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
Learning & development opportunities and resources
Opportunity for career progression
A chance to give back to your community with an annual volunteering day
Previous Business Development experience B2B or B2C
Customer Relationship Management experience 
Strong Commercial Administration experience
Administrative experience in a customer service environment.
Experience managing and developing a team.
Competent using Microsoft Office software. 

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