ZipRecruiter

Log In

1

Support Manager Jobs in Kitchener, ON (NOW HIRING)

Power & Tel

Sales Support

Burlington, ON

Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor Key Responsibilities * Supports Account Managers in meeting the customer's needs. * Enters customer orders and quotes into the computer ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Kitchener, ON

Support Manager information

See Kitchener, ON salary details

$21.9K

$47.2K

$83.5K

How much do support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for support manager in Kitchener, ON is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,986.00 and $51,780.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Kitchener, ON are hiring for Support Manager jobs? Cities near Kitchener, ON with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Kitchener, ON as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Customer Support Manager

Global Fleet Solutions

Cambridge, ON • Hybrid

CA$57K - CA$65K/yr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

Job description

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a client-focused Customer Support Manager to join our team in Alberta, Canada. The Customer Support Manager will be responsible for managing high-profile national customer accounts and providing exceptional service to our customers.

Essential Duties & Responsibilities

As the Customer Support Manager, your key responsibilities will include:

  • Manage work orders in the ERP system
  • Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime
  • Organize and manage incoming and ongoing jobs as well as incoming leads using established processes
  • Receive all inbound customer calls
  • Provide updates to customers on their repair progression status
  • Manage preventative maintenance programs and service jobs end to end
  • Keep accurate and detailed archives of machine history
  • Liaise with contractors, local dealers, and out of territory customers

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

  • Post-secondary education in sales, business, management, or a related discipline
  • Previous experience in a similar role preferred
  • Mechanical knowledge of the heavy machinery industry is an asset
  • Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Proven ability to manage conflicting priorities and schedules
  • Ability to work effectively in a fast-paced environment
  • Superior organizational skills and planning skills
  • Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
  • Ability to work autonomously while maintaining performance standards
  • Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

  • Company paid medical health care plan for you and your dependents
  • Dental plan, vision plan, and prescription drug coverage
  • Annual health care spending account
  • Life Insurance, short term disability, and travel insurance
  • Sick leave plan – 100% employer paid
  • Employee assistance programs
  • RRSP matching
  • Ongoing professional development opportunities

The base pay range for this role is: $57,500 to $65,000 per year depending on experience.

This is a hybrid role based in Alberta, Canada.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.


#GlobalFleetSolutions