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Support Manager Jobs in Kitchener, ON (NOW HIRING)

CarePartners

Personal Support Manager - RN/ RPN

Guelph, ON · Hybrid

CA$63K - CA$80K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Full-Time position. Hours of work will be ...

CarePartners

Personal Support Manager - RN/ RPN

Waterloo, ON · On-site

CA$63K - CA$80K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Full-Time position. Hours of work will be ...

Power & Tel

Sales Support

Burlington, ON

Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor Key Responsibilities * Supports Account Managers in meeting the customer's needs. * Enters customer orders and quotes into the computer ...

CarePartners

Personal Support Worker (PSW)

Acton, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Fergus, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Burlington, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Burlington, ON area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Georgetown, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Elora, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Burlington, ON · On-site

CA$20.96 - CA$23.20/hr

... Support Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Burlington, ON area. Are you someone we should meet?

CarePartners

Personal Support Worker (PSW)

Elora, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Fergus, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Kitchener, ON

Support Manager information

See Kitchener, ON salary details

$21.9K

$47.2K

$83.5K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Kitchener, ON is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,986.00 and $51,780.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Kitchener, ON are hiring for Support Manager jobs?

Cities near Kitchener, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

After Sales Support Manager

Fuze HR Solutions Inc.

Cambridge, ON • On-site

Full-time

Re-posted 8 days ago

Job description

POSITION: After Sales Support Manager
Position Summary
We are seeking a highly organized, technology driven After Sales Support Manager. The ideal candidate will possess strong administrative and customer service skills, a passion for process improvement, and a keen interest in leveraging Artificial Intelligence (AI) and technology to enhance business performance.
This role serves as a central hub between customers, service technicians, the parts department, and management to ensure efficient operations, accurate reporting, and exceptional customer service.

Key Responsibilities
Service Scheduling & Coordination
  • Schedule and coordinate service technicians to maximize productivity and customer satisfaction.
  • Monitor technician workloads, travel routes, and appointment schedules.
  • Prioritize service calls based on urgency, customer requirements, and resource availability.
  • Communicate scheduling updates to customers, technicians, and management.
  • Ensure all service orders are properly documented and tracked.
After sales Office Administration
  • Manage after sales support team including service technicians, service administrator, and parts department personnel.
  • Maintain accurate customer records, service histories, and operational documentation.
  • Support management with reporting, project coordination, and process improvement initiatives.
  • Coordinate communication between departments to ensure smooth workflow and accountability.
CRM System Management
  • Maintain accurate data within the company's CRM system.
  • Track service tickets, work orders, technician activity, and customer information.
  • Ensure timely and accurate entry of operational data.
  • Generate reports and dashboards to support business decision-making.
  • Identify opportunities to improve CRM utilization and data accuracy.
AI & Operational Efficiency Initiatives
  • Demonstrate a strong interest in Artificial Intelligence (AI) and emerging technologies.
  • Research and recommend AI tools and automation opportunities to improve business processes.
  • Develop and maintain efficiency reports that measure operational performance, technician productivity, scheduling effectiveness, inventory accuracy, and service profitability.
  • Analyze workflow bottlenecks and implement process improvements.
  • Track key performance indicators (KPIs) and present findings to management.
  • Support digital transformation and continuous improvement projects.
Service Marketing & Business Development Support
  • Promote service department capabilities and technician expertise through customer outreach and marketing initiatives.
  • Assist in developing service campaigns, maintenance programs, and customer retention efforts.
  • Coordinate customer communications regarding service offerings, promotions, and preventive maintenance programs.
Qualifications
Required
  • 3+ years of experience in scheduling, office management, service coordination, or operations administration.
  • Strong organizational and multitasking abilities.
  • Experience working with CRM or business management software.
  • Experience working with HubSpot software is advantageous
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office Suite and business reporting tools.
  • Strong analytical and problem-solving skills.
Preferred
  • Experience in after sales support
  • Experience in service of industrial equipment or technical service environments.
  • Knowledge of inventory and parts management processes.
  • Experience creating operational reports and KPI dashboards.
  • Familiarity with AI tools
  • Experience with process improvement methodologies.
  • Experience with CRM systems, scheduling software, and digital workflow management tools.
Key Competencies
  • Operational Efficiency
  • Artificial Intelligence & Technology Adoption
  • Scheduling & Resource Planning
  • Inventory & Parts Management
  • CRM Systems Management
  • Customer Service Excellence
  • Process Improvement
  • Data Analysis & Reporting
  • Team Coordination
  • Time Management
Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.
As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.
For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.
We look forward to working with you.