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Support Manager Jobs in Kitchener, ON (NOW HIRING)

Service Manager

Burlington, ON · On-site

CA$70K - CA$80K/yr

Manage Scheduling, provide in field crew support, manage crews effectively, optimization of company resources and provide quotations and follow up. * Manage scheduling to maximize company resources ...

IT Support Specialist

Guelph, ON · On-site

CA$75K/yr

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key ... Manage the Microsoft 365 Admin Center, including user lifecycle management, license allocation, and ...

Showing results 41-60

Support Manager information

See Kitchener, ON salary details

$21.9K

$47.2K

$83.5K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Kitchener, ON is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,986.00 and $51,780.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Kitchener, ON look for?

The top searched job categories for Support Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Support Manager jobs?

Cities near Kitchener, ON with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Personal Support Worker

Burlington, ON • On-site

Bayshore HealthCare
10K+ employees

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago


Job description

Looking for a Permanent Full-Time Career with Purpose? Join Bayshore's Personal Care Team and Make a Meaningful Difference Every Day!

Bayshore HealthCare is a leading Canadian provider of home and community health care services and is a privately owned company. Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. Bayshore Home Care Solutions (Hamilton) is a division of Bayshore HealthCare Ltd. and we are proud to support the Greater Hamilton and Burlington areas dedicating our services to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.

Bayshore is currently seeking passionate and caring Personal Support Workers to join our exceptional team.  If you are a certified PSW living in the Hamilton area and are willing to travel within the Greater Hamilton & Burlington region to visit clients in their homes and facilities, consider applying to join the Bayshore Family and proudly enhance care for clients of all ages and backgrounds with compassion and excellence.  At Bayshore, you will have the opportunity to create meaningful moments for clients daily while providing exceptional care. 

Why Choose Bayshore?

  • Paid Time Off: Paid sick days, training and education days, including New Employee Orientation
  • Top Industry Wages: Earn top wages for the critical work you do.  In addition to hourly wages and premiums, Bayshore Home Care Solutions Hamilton PSW's may be entitled to a travel stipend as defined by the branch standard compensation practice)
  • Comprehensive Benefits: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
  • Retirement Savings Contributions: Benefit from a company-contributed retirement savings plan to help secure your financial future
  • Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
  • Employee Assistance Program: Support available 24/7 via phone, chat, in-person.  Caregivers need care too!
  • Efficient Schedules: Experience work schedules designed to maximize care time and minimize travel, enhancing your work-life balance within our regional requirements
  • Career Advancement: Opportunities for professional advancement and growth 
  • Mobile Devices & Electronic Communication: Provided for easy documentation and correspondence
  • Supportive Management: Accessible clinical managers and schedulers who value and support your work

What to Expect:

  • Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care
  • Client-Centered Care: Focus on building strong, trusting relationships with clients and their families in the community, both in-home and facility care
  • Ongoing Training and Development: Continuous training to advance your skills and enhance your ability to provide outstanding client care 
  • Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

What you Bring:

  • Personal Support Worker diploma, International Nursing Degree or equivalent (evidence required).  Nursing Students are also welcome to apply!

  • Excellent communication skills with fluency in written and spoken English

  • Valid driver's license, auto insurance and reliable vehicle is required

  • All staff are required to drive own vehicle within the Greater Hamilton and Burlington areas

Successful candidates who are offered a position will be required to provide:

  • Proof of valid educations, license, and/or certificate
  • 2 supervisory references
  • A clear criminal record check with vulnerable sector screening
  • Proof of being negative for TB

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. 

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing." 

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Posting Close Date: September 14, 2026

We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter