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Support Manager Jobs in Kitchener, ON (NOW HIRING)

Personal Support Worker

Hamilton, ON ยท On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Accessible clinical managers and schedulers who value and support your work. Work Environment ... Collaborative Team Atmosphere : Work alongside a dedicated team of healthcare professionals who are ...

Personal Support Worker

Ancaster, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed ... Bayshore is currently seeking passionate and caring Personal Support Workers to join our ...

Personal Support Worker

Stratford, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Accessible clinical managers and schedulers who value and support your work. Duties and Responsibilities - Provide personal care service according to directions on the established care plan or ...

Personal Support Worker

Dundas, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed ... Support available 24/7 via phone, chat, in-person. Caregivers need care too! * Efficient Schedules:

Personal Support Worker

Hamilton, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed ... Support available 24/7 via phone, chat, in-person. Caregivers need care too! * Efficient Schedules:

Personal Support Worker

Waterdown, ON ยท On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed ... Bayshore is currently seeking passionate and caring Personal Support Workers to join our ...

Personal Support Worker

Waterdown, ON ยท On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed ... Bayshore is currently seeking passionate and caring Personal Support Workers to join our ...

Personal Support Worker

Burlington, ON ยท On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed ... Support available 24/7 via phone, chat, in-person. Caregivers need care too! * Efficient Schedules:

Composes internal and external correspondence as directed by manager, Dean, AD, or AAD, i.e ... Orders and ensure stock of office supplies for support and faculty as well as academic forms (i.e.

Service Manager

Burlington, ON ยท On-site

CA$70K - CA$80K/yr

Manage Scheduling, provide in field crew support, manage crews effectively, optimization of company resources and provide quotations and follow up. * Manage scheduling to maximize company resources ...

ABOUT THE ROLE As a Technical Support Partner, you'll be the first point of contact in delivering ... Please discuss this further with the hiring manager during your interview.

ABOUT THE ROLE As a Technical Support Partner, you'll be the first point of contact in delivering ... Please discuss this further with the hiring manager during your interview.

Showing results 41-60

Support Manager information

See Kitchener, ON salary details

$21.9K

$47.2K

$83.5K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Kitchener, ON is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,986.00 and $51,780.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What cities near Kitchener, ON are hiring for Support Manager jobs?

Cities near Kitchener, ON with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Personal Support Worker

Bayshore HealthCare

Hamilton, ON โ€ข On-site

Full-time, Part-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago


Job description

Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006.ย 

Join the Bayshore Family: Enhance care for clients of all ages and backgrounds with compassion and excellence. At Bayshore, you will have the opportunity to create meaningful moments for clients daily while providing exceptional care.ย 

Bayshore is seeking passionate and caring Personal Support Workers to join our exceptional team on a Fulltime permanent basis. ย This is a SPLIT shift position that allows our PSWs to plan their day and week. ย Required hours of availability will be 7am-12pm then 5pm-10pm (same day). ย Includes alternating weekend requirement.

Why Choose Bayshore? We Offer:

  • Full, Part-Time & Casual Careers: We offer flexible career options to suit your lifestyle, whether you're looking for full-time stability or part-time flexibility
  • Top Industry Wages: Earn top wages for the critical work you do, reflecting your skills and dedication
  • Comprehensive Benefits: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being.
  • Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
  • Paid Time Off: Including sick days, orientation, and training
  • Travel Compensation: Competitive compensation for your travel, recognizing the importance of your time and effort
  • Efficient Schedules: Experience work schedules designed to maximize care time and minimize travel, enhancing your work-life balance
  • Career Advancement: Opportunities for professional advancement and growthย 
  • Mobile Devices: Provided for easy documentation and communication
  • Supportive Management: Accessible clinical managers and schedulers who value and support your work.

Work Environment

  • Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care
  • Client-Centered Care: Focus on building strong, trusting relationships with clients and their families
  • Flexible Work Schedules: Designed to balance your professional and personal life
  • Ongoing Training and Development: Continuous training to advance your skills and enhance your ability to provide outstanding client careย 
  • Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients.
Education:
  • Personal Support Worker diploma or equivalent (evidence required)

Attributes:

  • Excellent communication skill with fluency in written and spoken English
  • French proficiency required for positions located within Quebec or where French language is a service requirement
  • Valid driver's license, auto insurance and reliable vehicle

Successful candidates who are offered a position will be required to provide:

  • 2 supervisory references
  • A clear criminal record check with vulnerable sector screening
  • Proof of being negative for TB

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements.

Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person's purpose, potential, and well-being.

Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Position Close Date: August 14, 2026