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Support Manager Jobs in Kitchener, ON (NOW HIRING)

CarePartners

Personal Support Worker (PSW)

Fergus, ON

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Fergus, ON · On-site

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Elora, ON

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Acton, ON · On-site

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Support Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet?

CarePartners

Personal Support Worker (PSW)

Georgetown, ON

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Acton, ON

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Burlington, ON

CA$20.96 - CA$23.20/hr

  • Medical

  • Dental

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Burlington, ON area. Are you someone we should meet? What We Offer ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

New

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Earthscape Play

Office & Corporate Support

Wallenstein, ON · On-site

$75K - $85K/yr

  • Medical

  • Dental

This role sits at the intersection of corporate support, office management, and organizational enablement. Sitting at the center of business operations, you will act as a critical gatekeeper ...

Earthscape Play

Office & Corporate Support

Wallenstein, ON · On-site

CA$75K - CA$85K/yr

  • Medical

  • Dental

This role sits at the intersection of corporate support, office management, and organizational enablement. Sitting at the center of business operations, you will act as a critical gatekeeper ...

Bimeda

Production Support Specialist

Cambridge, ON · On-site

CA$65K - CA$75K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Role Summary Reporting to the Plant Manager, the primary role and tasks for the Production Support Specialist is to perform and coordinate all aspects of investigations of production/manufacturing ...

Bimeda Inc.

Production Support Specialist

Cambridge, ON · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Role Summary Reporting to the Plant Manager, the primary role and tasks for the Production Support Specialist is to perform and coordinate all aspects of investigations of production/manufacturing ...

Bayshore HealthCare

Personal Support Worker

Woodstock, ON · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Accessible clinical managers and schedulers who value and support your work. Duties and Responsibilities - Provide personal care service according to directions on the established care plan or ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Kitchener, ON

Support Manager information

See Kitchener, ON salary details

$21.9K

$47.2K

$83.5K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Kitchener, ON is $47,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,986.00 and $51,780.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Kitchener, ON are hiring for Support Manager jobs?

Cities near Kitchener, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,165 per year, or $22.7 per hour.

Personal Support Worker (PSW)

CarePartners

Fergus, ON

CA$20.96 - CA$23.20/hr

Part-time

Medical, Dental

Re-posted 9 days ago

Job description

Who We Are

CarePartners is one of Ontario's largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assisting with activities of daily living under the supervision of our Personal Support Manager.

We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North Wellington area. Are you someone we should meet? 

What We Offer

  • Competitive Wages, Incentives and Perks

    • Competitive wage grid $20.96 to $23.20 per hour
    • A special $750 bonus for signing with CarePartners
    • PAID MILEAGE at 0.45 per/km PLUS travel time
    • Paid orientation and hands-on mentoring from experienced, caring staff
    • Access to group discounts, including exclusive discounts from various retailers
    • Total rewards program which includes health & dental benefits
    • A robust Employee Assistance Program (EAP) for you and your family members
    • Flexible hours and a variety of assignments
    • Opportunities for continuing education and training
    • Hands on mentoring and leadership support
    • Opportunities to volunteer in countries with limited access to healthcare services
What The Role Involves
  • Assisting with daily living activities, such as personal care (rise and retire), assistance with household tasks, respite care, medication assistance, special functions
  • Promoting a safe environment by demonstrating proper body mechanics, safe transfer techniques, and home safety
  • Providing cognitive, social and/or emotional support to the patient
  • Preparing nutritious, varied and economical meals and snacks, including special diets, as determined by the care plan, using proper food preparation, storage, and hygiene practices.
What You Bring
  • A strong desire and commitment to making a difference in the lives of their patients
  • Exceptional interpersonal skills
  • Ability to work both independently and as part of a team
  • Availability to work non-traditional hours, such as early morning, evenings, and alternate weekends
  • A valid driver's license and vehicle
  • Valid certificate as a Personal Support Worker, Internationally Trained Nurse, Health Care Aid, Developmental Support Worker, Home Support Worker, or enrollment in a Nursing program
  • To protect our patients, we require current vulnerable sector check screening, a clear background check
CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

 

This job posting is available due to an existing vacancy.

Employment Type: PART_TIME

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