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Support Manager Jobs in Eugene, OR (NOW HIRING)

Almost Family - Eugene

Direct Support Professional

Eugene, OR · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... management • Complete and adhere to all required documentation Requirements • 18 years of age or older • 1+ years experience providing support for an I/DD individual and/or family member • ...

Almost Family - Eugene

Direct Support Professional

Eugene, OR · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... management • Complete and adhere to all required documentation Requirements • 18 years of age or older • 1+ years experience providing support for an I/DD individual and/or family member • ...

Almost Family

Direct Support Professional

Eugene, OR · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... management • Complete and adhere to all required documentation Requirements • 18 years of age or older • 1+ years experience providing support for an I/DD individual and/or family member • ...

RISE INC FAMILY

Direct Support Professional

Eugene, OR · On-site

$19.50 - $24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

RISE INC

Direct Support Professional

Eugene, OR · On-site

$19.50 - $24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

Willamette Family

Withdrawal Management Support Staff

Eugene, OR · On-site

$17.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Staff play a crucial role in the services WF provides. Position : Hiring for full-time ... Complete other tasks assigned by the Program Manager, Clinical Supervisor, or Program Director. We ...

New

Kelly Services

Operator II - Lab Support

Eugene, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Lab Supply Management - Oversee all lab supply needs for the operations team, including monitoring inventory levels, ordering supplies, stocking, and organizing work areas. * Operational Support ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Eugene, OR

Support Manager information

See Eugene, OR salary details

$22.2K

$67K

$119.5K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Eugene, OR is $67,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $89,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Eugene, OR?

The most popular types of Support jobs in Eugene, OR are:

What cities near Eugene, OR are hiring for Support Manager jobs?

Cities near Eugene, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Eugene, OR as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,046 per year, or $32.2 per hour.

Direct Support Professional

Almost Family - Eugene

Eugene, OR • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

Job description

Job Summary
We are looking for a reliable, compassionate, and caring Direct Support Professional (DSP) to join the Almost Family - Willamette Valley team. This role is a full-time job opportunity located in the Willamette Valley with a pay range of $20 to $22 per hour, paid biweekly. As a DSP, you will work closely with individuals who require physical, mental, and/or emotional assistance to complete ADL's (activities of daily living), develop life skills, and foster independence. This is an opportunity to make a real difference in the lives of others.
Compensation & Benefits
Compensation: $20 to $23 per hour, paid biweekly
Benefits:

  • Hiring Bonus
  • Referral bonus
  • PTO
  • Health Insurance
  • 24/7 On Call Assistance. No Answering Service!
  • Flexible Schedules
  • Paid Training
  • Roth IRA Retirement Plan
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: Eugene, Salem, Albany, Corvallis, and Portland
Responsibilities
• Provide help with activities of daily living including but not limited to: physical and emotional support, integrated healthcare recommendations and support, behavioral interventions, and communication support
• Adhere to established protocols and client goals
• Provide transportation for appointments and daily activities
• Develop and maintain client relationships and foster positive self-esteem
• Live the company mission of providing individualized care to each of our clients
• Provide assistance with general housekeeping and home management
• Complete and adhere to all required documentation
Requirements

• 18 years of age or older

• 1+ years experience providing support for an I/DD individual and/or family member

• Knowledge and understanding of disabilities

• Ability to maintain strict confidentiality

• Compassionate, caring, and patient attitude

• Clear criminal background check

• Have a valid drivers license, active auto insurance, and a good working vehicle

• Ability to work independently and as part of a team


EEOC Statement
Almost Family - Central Oregon is an Equal Employment Opportunity employer and provides equal employment opportunity to all qualified individuals regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, genetic or disability status.

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