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Support Manager Jobs in Aloha, OR (NOW HIRING)

Revel Staffing

IT Support Supervisor

Vancouver, WA · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

Ra

Technical Support VP

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

Ra

Technical Support VP

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

Ra

Technical Support VP

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

Ra

Technical Support Vice President

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

A-dec

Product Support Representative I

Newberg, OR · On-site

Responsibilities include providing product and technical support, managing applicable order processing, and configuration. The role requires expertise in conducting research, troubleshooting ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Aloha, OR

Support Manager information

See Aloha, OR salary details

$23.7K

$71.6K

$127.6K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Aloha, OR is $71,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Aloha, OR are hiring for Support Manager jobs?

Cities near Aloha, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Aloha, OR as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,612 per year, or $34.4 per hour.

Financial Analyst

Portland, OR • On-site

Catholic Charities of Oregon
Non-Profits • 51 - 200 employees
Learn more about Catholic Charities of Oregonexternal

$33.17 - $34.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Assist the Decision Support Manager in managing the annual budget process, program-specific budgets, scenarios, and quarterly forecasts.

  • Review management's budget proposals for completeness, accuracy, and regulatory compliance.

  • Create reports, allocations, and set up users and budget modules as a secondary administrator of the Prophix program.

Job description

#DECS-003 - Financial Analyst
Department: Decision Support
Employment Type: Full Time (32hrs/wk.); Non-exempt
Reports to: Decision Support Manager
Location: SE Portland
Compensation: $33.17 - $34.62 per hour
AGENCY OVERVIEW:
Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon.
POSITION SUMMARY:
The Financial Analyst is responsible for assisting with budgets, forecasts and financial reporting, and supports the Decision Support Manager by identifying trends and recommending actions. The position will work closely with the Decision Support as well as Accounting and Program Managers and is a strong, contributing member of the organization.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
  • Assist Decision Support Manager in managing the annual budget process, program-specific budgets, scenarios and quarterly forecasts.
  • Assist Decision Support Manager in reviewing management's budget proposals for completeness, accuracy and compliance with regulations.
  • Serve as secondary administrator of the Prophix program including creating reports, allocations, and set-up of users and budget modules.
  • Assist Decision Support Manager in creating formal budget to actual reports to support Chief Financial Officer's (CFO) communication to executives and Board of Directors.
  • Provide analysis to Finance Director's comparison of monthly costs vs budget, researching and explaining variances that occur in monthly financials.
  • Assist in preparing budget revisions to support mid-year forecasts, multi-year plans, and "what if" scenarios as requested.
  • Provide creative alternatives and recommendations to reduce costs and improve financial performance.
  • Identify trends, advise and recommend actions to Decision Support Manager based on sound analysis.
  • Participate in trainings and coordination meetings as requested.
  • Adherence to Catholic Charities policies and procedures.
  • Perform other duties and responsibilities as assigned.

QUALIFICATIONS:
  • Bachelor's degree in accounting, finance or equivalent lived and or worked experience required
  • Minimum of 2 years of financial planning and analysis experience preferred.
  • Knowledge and understanding of 501(c)(3) non-profit organization accounting requirements strongly preferred.
  • Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.
  • Demonstrate judgment and discretion in dealing with confidential matters.
  • Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
  • Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
  • Excellent written and oral communication skills.
  • Willingness to learn new skills and take on new responsibilities.
  • Strong analytical and strategic problem-solving skills.
  • Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
  • Ability to work a flexible schedule, which could include some evenings and weekends.
  • Travel between sites in Portland required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency.

COMPENSATION AND BENEFITS:
Compensation is commensurate with experience. Competitive benefits package including:
  • Health, Dental, and Vision plans
  • Alternative care benefits for the employee
  • 100% employer paid life
  • 100% employer paid long-term disability
  • Voluntary disability
  • Voluntary supplemental life
  • Employee assistance program
  • Paid time off which includes:
    • Vacation time
    • Sick time
    • Personal days
  • 13 paid holidays per year; plus, additional holiday pay for Agency closure Christmas through New Year's
  • 403(b) retirement plan
  • Free parking
  • Catholic Charities of Oregon employees may qualify for the Public Service Loan Forgiveness government-sponsored education loan repayment program. Please note these benefits are subject to change.

BACKGROUND AND MVR SCREENING:
Satisfactory results from pre-employment background screenings.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED:
Catholic Charities of Oregon is dedicated to promoting diversity, multiculturalism, and inclusion across our agency. Catholic Charities of Oregon recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, gender identity, sexual orientation, genetic information, equal pay, disability, age, veteran status, and other protected status as required by applicable law. Applicants and employees need not be Catholic.

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