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Support Manager Jobs in New York (NOW HIRING)

Amtae Solutions LLC

IT Support Manager

NY · On-site

$75 - $85/hr

The IT Support Manager is responsible for overseeing the installation, maintenance, troubleshooting, and repair of technology systems supporting airport concessionaires throughout JFK Airport. This ...

Akin Gump

Regional IT Support Manager

New York, NY · On-site

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

Akin

Regional IT Support Manager

Manhattan, NY · On-site

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

SA Hospitality Group

IT Support Manager

Manhattan, NY · On-site

$110K/yr

Implement preventative maintenance systems and troubleshooting procedures for users It is understood that as IT Support Manager, your performance will be evaluated on an ongoing basis. We are an ...

Glide

Digital Support Manager (DSM)

New York, NY · On-site

$80K - $120K/yr

We're looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We're bringing a new perspective to the decades-old financial world , and we're hoping you ...

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Support Manager information

See New York salary details

$24.6K

$74.3K

$132.4K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in New York is $74,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $99,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in New York?

The most popular types of Support jobs in New York are:

What are popular job titles related to Support Manager jobs in New York?

For Support Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in New York look for?

The top searched job categories for Support Manager jobs in New York are:

What cities in New York are hiring for Support Manager jobs?

Cities in New York with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,284 per year, or $35.7 per hour.

IT Support Manager

Amtae Solutions LLC

NY • On-site

$75 - $85/hr

Full-time

Medical

Re-posted 15 days ago

Job description


A.M.T.A.E. Solutions is an elite professional services and information technology firm that helps our clients manage difficult enterprise problems. We are an organization of valued driven professionals that provide high quality technical solutions to the Federal Government, State Agencies and Commercial Customers. A.M.T.A.E. is A-Means-To-An-End
Location: Jamaica NY (JFK Airport)
This position is full time for 3 months and then part time for 6 months.
Position Summary:The IT Support Manager is responsible for overseeing the installation, maintenance, troubleshooting, and repair of technology systems supporting airport concessionaires throughout JFK Airport. This role serves as the technical lead for point-of-sale (POS) systems, payment devices, kiosks, printers, digital signage, and related concession technology infrastructure.
Key Responsibilities:
  • Lead the installation, configuration, and deployment of concession technology systems.
  • Manage daily support operations for POS systems, payment terminals, kiosks, printers, and network-connected devices.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Coordinate repairs, upgrades, maintenance activities, and vendor support.Support new store openings, technology refreshes, and concession relocations.
  • Track incidents, service requests, assets, and system documentation.
  • Provide technical guidance to support technicians and ensure timely issue resolution.
  • Collaborate with concession operators, airport stakeholders, and vendors to maintain operational continuity.

Requirements
Required Qualifications:
  • Minimum of 5 years of IT support experience.
  • Minimum of 2 years of experience leading technical teams, projects, or support operations.
  • Experience supporting POS systems, retail technology, hospitality systems, or similar environments.
  • Strong troubleshooting skills involving Windows-based systems, peripherals, and basic networking.
  • Experience with ticketing systems and IT service management processes.
  • Excellent communication, customer service, and organizational skills.

Preferred Qualifications:
  • PMP certification preferred.
  • ITIL, CompTIA A+, Network+, or Security+ certifications.
  • Experience supporting airport, retail, hospitality, or transportation environments.
  • Experience with Oracle Micros, NCR, PAR Brink, Toast, or similar POS platforms.

Benefits
This position is full time for 3 months and then part time for 6 months.

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