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Support Manager Jobs in New York (NOW HIRING)

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Versana

Client Support Manager

New York, NY

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

NYU Langone Health

Desktop Support Manager

Manhattan, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

NYULMC

Desktop Support Manager

New York, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

Dlapiper

Legal Support Manager

New York, NY · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Public Health Solutions

Product Support Manager

Queens, NY · On-site

$125K/yr

... management software), requirements documents, project and resource planning, deployment plans, support plans, conversion plans. * 5+ years in gathering requirements, business analysis, use cases and ...

Page Group

Administrative Support Manager

Manhattan, NY · On-site

$155K - $175K/yr

The Administrative Support Manager will oversee and streamline secretarial and business support operations within a large global firm. This role is responsible for workflow management, recruitment ...

TEKsystems

Site Support Manager

Manhattan, NY

$110K - $140K/yr

Site Support Manager, Infrastructure The Site Support Manager, Infrastructure leads the strategy, delivery, and operational excellence of site support services, including desktop support and hands ...

TEKsystems

Site Support Manager

Manhattan, NY

Site Support Manager, Infrastructure The Site Support Manager, Infrastructure leads the strategy, delivery, and operational excellence of site support services, including desktop support and hands ...

Fairstead ESC LLC

Portfolio Support Manager

Newark, NJ · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Pickle

Customer Support Manager

New York, NY · On-site

$100K - $140K/yr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

New

Bank of America

Business Support Manager II

New York, NY · On-site

$125K - $179K/yr

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department ...

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company's Managed Service Provider ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in New York

Support Manager information

See New York salary details

$24.6K

$74.3K

$132.4K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in New York is $74,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $99,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in New York? The most popular types of Support jobs in New York are:
What cities in New York are hiring for Support Manager jobs? Cities in New York with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 3% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $74,284 per year, or $35.7 per hour.

Client Support Manager

Versana

New York, NY • On-site

$160K - $180K/yr

Full-time

Re-posted 19 days ago

Job description

About Us
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally 
capturing agent banks’ data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions—bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market’s most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. 
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and 
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the 
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to 
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time, 
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation 
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive 
product and process improvements
Must Haves
• 3–7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with 
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
 
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.